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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

GB
1 review
2 helpful votes
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NEVER AGAIN! Stay Away
August 16, 2018

I definitely do not recommend this company.
My mistake was the fact that I have not checked reviews before booking with them. If i did, i would have cancelled immediately.
I booked a car with them oversea for a day trip and when i went to pick up the car, the company did not accept my driving licence. So i have called
EconomyBookings and asked what should happen to the money and I have been told to email the support email and I should either get a refund or at least I will have to pay a fee.
One week later and several emails sent, i still have not received any answer from their support team. They have just cashed the money and now they just dont answer anymore.

Date of experience: August 16, 2018
Florida
1 review
0 helpful votes
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Friendly staff
August 14, 2018

Had a good car the prices where great and had a friendly staff I was very pleased with my rental car choice Green Motion... will be choosing then again...

Date of experience: August 14, 2018
Virginia
1 review
2 helpful votes
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Scammers
August 14, 2018

I bought something as 'full coverge' for $47 just to find out at the airport I'm not fully covered in any way, was forced to buy additional full coverage for $30/day, scammers, will never use them again

Date of experience: August 13, 2018
Luxembourg
1 review
0 helpful votes
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Everything was fine and convenient except for communication - of course I did not receive any confirmations of my booking. The only way I knew I booked a car was a notification that my card was charged with certain amount.

Date of experience: August 13, 2018
California
1 review
0 helpful votes
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Worth it!
August 13, 2018

Easy to work with and the gal at the Dollar rental service Erlinda was a pleasure to work with, she made my experience well worth it, I'll be back. Thank you Erlinda

Date of experience: August 12, 2018
California
1 review
0 helpful votes
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Above average
August 13, 2018

I had a good experience with economy booking. When i got to the booth, the car was ready and i was not charged for anything else. Would definitely book with them again.

Date of experience: August 12, 2018
Massachusetts
1 review
1 helpful vote
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EconomyBookings used to be my go to website to book rental cars. In the past 6-8 months, their rates are terrible! I was able to find the same exact rental dates/timing from the same locations I input on EconomyBookings directly with the rental provider such as Budget, Avis, Thirfty, Dollar, etc. and I got significantly lower rates. For One-Way rentals, EconomyBookings charges a "Delivery Fee", however when I did it directly with the rental providers, no such fees... Saved over $35-$40!... EconomyBookings is now total GARBAGE!

Date of experience: August 10, 2018
Rhode Island
3 reviews
1 helpful vote
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SCAM
August 10, 2018

08/09/2018 THE WEBSITE WE USED WAS A FRAUD. GOT TO ENTERPRISE CAR AND THERE IS NO RECORD OF RESERVATION. THEY TOLD US THEY WOULD NEVER CHARGE UP FRONT. LOST OUT ON $65. JUST BE AWARE WHEN USING ECONOMY TO BOOK, I HEAR THEY ARE A LEGIT SITE.

Date of experience: August 9, 2018
Canada
1 review
5 helpful votes
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Usually I never write any reviews, but in this case I feel like I have to do to help other people to be aware. It turned out they charged me for a deposit and they didn't deducted it when it's time to pay the total. Meaning over all its cost 400$ in total, but with the prepayment of 50$ that you paid already, you supposed to pay 350$ for the difference. NOT WITH THEM!
It's been almost 2 months I've been try to contacted with them, by email, by calling guess what? NO REPLIED AT ALL. So please, those who are reading this, try another company, not this one, if you want to have a free mind after returning from vacation. Good luck!

Date of experience: August 7, 2018
Mexico
1 review
0 helpful votes
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Happy
August 7, 2018

Great election to book with you, I has a great experience. Good price, good company, the Best experience in cabo in the last 3 years

Date of experience: August 6, 2018
Latvia
1 review
0 helpful votes
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Good service
August 7, 2018

Everything was good, exept insurance should be included in the price what i see at beggining. Communication with employes was good, but to some questions they cant answer fully how i would like :/

Date of experience: August 6, 2018
Australia
1 review
0 helpful votes
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We have used EconomyBookings in, any countries around the world and this time at the GoldCoast here in Australia we had yet another seamlessly easy time from our booking up to the pick up of a quality car to the drop of at the end. Can't praise Economy booking more highly.

Date of experience: August 5, 2018
Norway
1 review
0 helpful votes
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Excellent!
August 6, 2018

Very professional and helpfully agency. Easy and smooth booking process. We highly recommend Economy Bookings.

Date of experience: August 4, 2018
GB
1 review
0 helpful votes
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Excellent Service
August 4, 2018

For once actually got the car I had asked for at booking which seems rare in Cyprus? It was also a nearly new low mileage car again rare in Cyprus? Sally Ann at the desk was excellent very thorough and I couldn't fault her. This experience has given me back my faith in hiring a car in Cyprus and was very good value for money as I was there for 36 days.

Date of experience: August 3, 2018
AE
1 review
0 helpful votes
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Amazing service
August 3, 2018

Every thing was perfect from the time I made the reservation online till the time I drop off the car.

Date of experience: August 2, 2018
Spain
1 review
5 helpful votes
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DISAPPOINTING
August 2, 2018

Never ever book a car with Economy Bookings. We rent a car in Malta which was 228 for 5 days. Once we arrived at the airport, we had to pay 400, hidden taxes, etc.

Date of experience: August 2, 2018
Canada
1 review
1 helpful vote
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I booked through them and when I arrived to get the car they didn't have it. Instead of helping me out and finding me another car, they didn't do anything except charge my card and accused me of no show when I was stuck in their office for 4 hours. That's a scam artist based in LatvIa. Good luck getting your money back if anything goes wrong. The lineup for car renters was in the dozens standing in the parking lot in the rain. No one gives a $#*!. Rent from anyone else that will be on your side if anything goes wrong instead of leaving you stranded in a strange country and still charge you the full amt. Scum!

Date of experience: August 1, 2018
Canada
1 review
6 helpful votes
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We paid for a car rental at Dublin airport and also paid the premium for full insurance cover with no excess. HA! The Sixt clerk at the pickup desk wouldn't give me the keys unless I took out their own full insurance -- which came to over $1,300CAD!

I complained about this already when asked for feedback by EconomyBookings, but of course have heard not a word back from them. I'd like to warn everybody about this false insurance -- it cost us a fortune in the end even there was no damage to the car!

Date of experience: August 1, 2018
California
2 reviews
0 helpful votes
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Great Service
August 2, 2018

Everyone I talked to was clear to understand and very helpful. I would definitely use this service again for future trips

Date of experience: August 1, 2018
Germany
1 review
0 helpful votes
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Impressed with Fiesta
August 1, 2018

I have driven an automatic car for 23 years, but was very impressed with the manual Fiesta. It was nearly new, kept in good condition, was easy to drive and plenty of room. A slight negative would be, that I did book a 4 dr but only got a 2 dr, as I was traveling alone this was no problem. Staff were excellent, friendly, efficient and professional.

Date of experience: July 31, 2018

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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