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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

Ukraine
1 review
1 helpful vote
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Review
May 23, 2019

On the website you have an option to pay it all there and pay nothing at pick-up. Turns out this just means all extra fees

Date of experience: May 22, 2019
California
1 review
0 helpful votes
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So far, not happy.
May 22, 2019

I tried to modify my booking online to change the car before picking it up in a couple of days and the website said the search results were out of date. I just finished my third attempt to call them and all 3 times, I was put on hold for 12 minutes before my call being dropped. They are impossible to get a hold of.

Date of experience: May 22, 2019
RU
1 review
1 helpful vote
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Great company
May 23, 2019

A very reliable company in its field and perhaps the best. More than once I use the service from them. The car is always in excellent technical condition and very comfortable. I also want to note that they have the most favorable conditions. It's nice to deal with them. It is obvious that they work primarily on the desires of their clients.

Date of experience: May 22, 2019
RU
1 review
0 helpful votes
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Very nice
May 23, 2019

Everything went pretty smooth, The Economybookings was very nice and informative it was our first time in the area and she was very pleasant and happy.

Date of experience: May 21, 2019
Germany
1 review
1 helpful vote
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I recommend
May 23, 2019

I used the services of this company several times. Every time it went well. The car is clean and comfortable. Ordering the service is convenient and simple. I recommend to all!

Date of experience: May 21, 2019
Belarus
1 review
1 helpful vote
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Very good
May 23, 2019

I liked everything.
Advised friends
He missed the expectations
I advise everyone
You will not regret
All honest

Date of experience: May 21, 2019
France
1 review
2 helpful votes
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Aucune surprise, mail de confirmation immédiat, prix inférieur à la normale.
Je dois repartir en Israël très prochainement et je repasserais par economybookings sans hésiter.

Date of experience: May 19, 2019
Canada
1 review
1 helpful vote
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We booked a car for Aruba Airport. Upon arrival, the agent Jimmy of ACO car rentals of from www.economybookings.com said that they were sold out and promised the car for the next day. We had no choice. Did not even have the courtesy to drop us off in the resort or arrange a taxi. Next day we called the company but no luck. They gave us a run around for 3 days and then we rented the car from elsewhere. We are still waiting for our refund. Now customer service of www.economygookings.com is giving us a run around for the refund. Has been almost a month now. Any suggestions to deal with them will be helpful.

Date of experience: May 17, 2019
Armenia
1 review
2 helpful votes
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Very good service
May 19, 2019

I placed an order for a car, since it arrived at the cottage. He very graciously answered all my doubts. They have very good prices and the contract is very honest. I really liked the car, it was in very good condition

Date of experience: May 17, 2019
New York
1 review
0 helpful votes
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Bad money policies
May 17, 2019

On the website you have an option to pay it all there and pay nothing at pick-up. Turns out this just means all extra fees are just charged at drop off. I cancelled my car at that point because Hertz was cheaper after economy fees and my refund didn't arrive till half a year later.

Date of experience: May 17, 2019
RU
1 review
0 helpful votes
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Decent service
May 17, 2019

High-quality service, which I remember low prices in comparison with competitors and high quality of service provision. The car was not new, but quite excellent!

Date of experience: May 16, 2019
Germany
1 review
0 helpful votes
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I booked on line they took 700. Out of my debt card and when I went to get the car they told me I couldn't rent a card with a debt card I have been trying to contact them for over a week still no answer very unhappy

Date of experience: May 16, 2019
New York
1 review
0 helpful votes
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El servicio fue excelente las ofertas super económicas fue lo q tenia pensado, hasta mucho menos de lo q imagine volvería usar la aplicación para rentar auto

Date of experience: May 16, 2019
California
1 review
0 helpful votes
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Perfect
May 16, 2019

Booking was easy and affordable. I had to cancel 2 days off my original rental because the airlines canceled and rescheduled my return flight early. The rental agency was great and reimbursed 2 of the days within a few hours of my contact with them. This is a big plus to me.

Date of experience: May 15, 2019
Colombia
1 review
0 helpful votes
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The best rates
May 15, 2019

Really good rate. Economy booking helped me to get a really good prices. The rental company was good for the price. The car was not very clean. It was a spoiled fruit under the driver seat.

Date of experience: May 15, 2019
VE
1 review
1 helpful vote
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Я разместил заказ на автомобиль, так как он прибыл на дачу. Менеджер очень любезно ответил на каждое из моих сомнений, он дал несколько рекомендаций, поэтому я выбрал другой автомобиль гораздо больше года. У них очень хорошие цены и контракт очень честный. Мне очень понравилась машина, она была в очень хорошем состоянии.

Date of experience: May 14, 2019
Washington
1 review
1 helpful vote
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I was definitely pleased with the price and the customer service when I first get there the first card he gave me was not clean enough for me. I told the service rep and he went and reported it to the manager looked out the door and said give her another car.
They took good care of me right away. I waited less than 5 minutes for a different car.

Date of experience: May 14, 2019
VE
1 review
0 helpful votes
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Reliable and punctual company in vehicle rental. Will provide a professional service, complementing with excellent rates without hesitation I would rent them again.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Great experience
May 14, 2019

Car provided by Hertrz was great plus an upgrade free of charge. Price good, took the lowest price returned and not disappointed. Still retain all photos of returned vehicle should there be any queries arise.

Date of experience: May 13, 2019
Canada
1 review
0 helpful votes
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I will very satisfied the sales staff were very friendly and answered all my questions
When dropping off you are always fighting with time. Dollar staff made it so simple less than a min to go through and send you off to catch your plane

Date of experience: May 12, 2019

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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