Eckler's CorvetteReviews 98

So far I've returned everything I've purchased from Ecklers. First the power seat switches were garbage. Toggles were very loose and wouldn't move the seats. I ended up buying a used rack of switches from a Corvette salvage for my '89. Second I ordered a pair of wiper blades they advertised as fitting 1984 thru 1996. I took one out of the bag and the hole was too large to put on the wiper arm pin. I email them back requesting a return shipping label and they refused to send one. I will never give Ecklers another dime. False advertisements and they stick you with the return shipping. I'll stick with Zip Corvette and to hell with Ecklers.

I placed an order and never received an email confirming the order or giving tracking #'s. The first box arrives and is damaged by our dog. I put the dog in his kennel when I know packages are coming. I call customer service and ask for tracking info, they tell me they will email it right out when my other items ship. Two days later two more packages arrive and the same thing happens. I call customer service and they promise to send and email with tracking info. 1 week later the last package arrives and is damaged along with the product inside this time, over $230 of weather stripping. Now I'm mad and call them back and their person says there is no record of me ever calling prior to this. What kind of place is this that they can't email me a tracking number or order info. They still email me promotions every day that are useless since 90% of the items you actually need are exempt from promotions. I'll take my business elsewhere. Stay away from Eckler's. Customer #*******-000 if you want to try and make this right.

Ordered approx. $3000. 00 worth of parts at the end of 2016, the sales rep. Said if I ordered it all I would get a discount plus free shipping., their return policy is 30 days, I explained to the sales agent that my falcon was going through a complete restoration and it may take a year to a year and a half. He said that would be no problem as long as the parts were left unopened until the were to be used. If there were any problems they would be taken care of, guess what? They said I had the parts too long and there was nothing they could do. I explained what the sales agent told me but they did not care. As of now the carpet is wrong, the rear quarter panel letters won't work, and the front fender emblem has the paint peeling off! In my opinion they are the worst company I have ever delt with and I have restored a lot of falcons. Because of this simple problem they have lost a bunch of corvette part sales and many falcon part sales. Maybe they don't realize that word gets around!

I had problems both times that I ordered parts for my corvette. The wait time for customer service was 20 minutes the last time that I called, and it was about the same the times previous. I was told my parts would be delivered in two days... that was last week. I still don't have my parts, and my initial order was placed 6 weeks ago.

Today, they said my parts will be here in 2 days (again). There is still parts on back order, that wont be here in 2 days, but I have given up. I will buy the parts from someone else. Just to be clear, I asked when placing the initial order if every item was in stock, and I was told that everything I ordered was in stock. To top it all off, I was dumb enough to purchase the club membership. I would strongly reccomend to anyone, to buy from someone else. This place is a joke!

Disgusted with this scam business. Ordered a "available" radiator online. 2 days later email says back ordered. I call to see what's going on and they tell me it is on back order for a month. I go back online, same part number on their website and it says "available". I imagine now that's how they decide to do business... Get your money then tell you it's on back order but it is "available" when they get it in stock. Buyer beware! I gave them a 1 star only because negative stars were not an option.

Terrible customer service. I never got my order and nobody knows where it is, I keep calling but nobody answer my calls. If you don't believe me, then try to call their customer service. If you get to talk to someone in less than 30 minutes then, you're lucky. Buy at West Coast Corvette, these are great and serious companies.
Update: I finally received the parts which turned to be the wrong ones (because of confusing pictures on their website). I sent the parts back and got a refund. Worst exerience buying parts. Now I stick to West Coast Corvette. They have the best prices and service ever.