Eckler's CorvetteReviews 98

I ordered a $700 gas tank for a 70-72 Camaro on March 31,2023. While installing it today (7/12/23), I noticed it does not fit. Upon looking at the package, there is one BIG sticker on there that states the item in which I purchased (1970-1973 Camaro Sniper Coated Steel EFI Gas Tank) There is also a smaller sticker (75-77 Camaro & 75-78 Firebird EFI Fuel Tank Kit). I was sent the wrong one. I talked with customer service who stated that the return policy is 30 days. Upon further viewing of the website, it states, "Eckler's standard return policy is 30 days from delivery. We do recognize that restoration projects take time though and that purchases aren't always used immediately, and so in some cases extended returns may be available for store credit." All I asked was for an exchanging of the CORRECT fuel tank. As with restoration projects, it takes months to years to complete. They failed to honor what I purchased in the first place.

Ordered parts for a 69 El Camino rebuild. The parts were wrong I did everything they said and sent them back FedEx and now they are telling me I'm getting a store credit. I do not want a store credit I will never do business with this company again I advise everyone else to stay away from them

We purchased a set of flags and fuel injection emblems after I rec only the flags they claimed they were no included in the item that I ordered. Wanted me to return them but I am not dealing with this co again. Be smart and never ever order from them.

I'm just writing to let everyone know Ecklers was bought out by a new company. They got rid of Cartouche completely. Just be aware at delays and changes. No one knows what's coming next.

I have been waiting for a roof top for my 1985 corvette for 3 weeks now. I called customer service and was told it will take 9 weeks. This info was not included during my purchase. Why? You wasted my time and $$ i could have used on another company who delivers more promptly. Lastly. I was told my refund will be available in 30 days. Are you kidding me!
So disappointed and so dissatisfied! Never again!

I ordered a headlight switch knob in August, the next day I cancelled the order, Ecklers said it was in shipping and they would try. I received the part the end of October. They didn't tell me it was backordered, they stated it was in shipping. I sent an e-mail to return it and learned there is a 25% restocking fee, it has been a week and no response. I will sell it on e-bay. I didn't realize they had such poor reviews. I will shop at Top Flight now who has 5 star reviews.

Canceled an order for mounted C4 seats when I was told by an Ecklers Customer Service Rep. That they were having issues with the vendor. It has been 30 days and I still haven't received my 1,500.00 refund. It does not take a month to process and refund a Customers money!

Parts on order for weeks. Called several times. The only response was that the vendor could give no eta on when it would be shipped. They got paid! I have no parts! But I get daily emails about how I should buy parts from them. I would walk before I ever buy from this sham of a company!

I will never order from ecklers again very slow 3 days before part was shipped if they put more effort into there shipping instead of sending countless emails to buy there stuff maybe they could be better

Ordered a coolant recovery tank for a 84 Camaro on 8/12 that was listed as in stock and received an oder confirmation number via email at 12:27pm. At 1:34 pm I received another email telling me I still had an item in my cart. Card had already been charged for the part and the order had already been completed. Again, another email at the same time on the 13th and again on the 16th. Today is the 23rd and no part. No answer from support, just the standard canned reply. This place is a total fraud and scam. Next step is to file a complaint with the Florida AG and the BBB. Thankfully it was only $39, but how many people gave they soaked for more? Time to shut the place down for good. Break out the torches and pitchforks!

Billed my credit card for parts then canceled with no notice or call. I phoned them and got such an attitude from the girl then she tried putting me on hold, I was told that it was IT problem and that I needed to resubmit my order, I did and it happened again. This is not a company to do business with and I will not support them. I'm going to find another vender with better customer service

SERIOUSLY AVOID! I ordered a part from this company on 5/24/2022 and it said it was available, in stock and would be able to ship in 3-7 business days. Two weeks later with no shipment or tracking, I call the company and they said that its actually 70-75 days to ship. Are you serious? I have missed multiple car shows that depended on this part being delivered in a timely manner and I would had NEVER had ordered it, had they disclosed this. Ecklers has severely disappointed me and let me down. As Ray said in another review, "I feel this type of service is deceitful and unacceptable. I will not do business with this vendor again," and I 100% agree. I can see by the other reviews that this is typical of Eckler's and I beg you to please stay away!

Highly disappointed with Eckler's. We had good interactions in the past for our classic cars and corvettes before they sold the company to new leadership prior to 2006. We called Eckler's directly to order an interior kit for our 1956 Chevy. The associate ordered the kit that they said that we needed after we told them what model we had. The kit arrived and was missing parts. We decided to try to move forward with what we had. The upholsterer put the front seat on and it was fine. He went to put the back seat on and it did not fit and had "dog ears" in the top corners and was too short. I contacted Eckler's and they said we as the customers ordered the wrong kit. We spent over $2,500 on this kit... the kit that they told us we needed. We have been fighting this to either get the right product or the refund for a year now. We have dealt with several representatives, two of which no longer work for the company. They asked us to send back the product and said it would be ok to send without the front seat. They said they would deduct the cost of the front seat from the kit. They said they would send return labels to us. We had four boxes to return. They sent us one shipping label. I had to contact them again to get three more return labels. That took another week to get three more labels. Then they told me they did not receive all four boxes. Luckily I saved my tracking numbers and provided them with the dates, times, and who received each box. They still to this date have not provided a refund and we are still fighting this. We sent back all boxes and items with exception of the front seat (which they agreed they would deduct from the refund). We still do not have the product and we are out the nearly $2,500 that we spent also. We have also been unable to enjoy our classic car for the past year. Eckler's are not classic car people. If they were, they would understand and have rectified the situation long ago. Nest step if we do not have a refund as promised by Wednesday is calling our credit card company and our lawyer. We've been more than patient. If you call a company to order something they should order the right items for you and ship the entire contents. We have missed three big car shows so far and may miss two more.

I placed an order on April 7 - with an estimated shi[ day of 3-7 business days. They tell me after 2 weeks that it's a custom item and will be 4-5 weeks. Now in week 6 and no ETA, not even an attempt at keeping me as a customer. If I knew where else to go for this item, I would. No wait on taking my $700 though.

There web pages says it in stock but weeks later you find out its not. Your forced to call them and then cancel your order. I will not deal with this company ever again.if you do please call them first to see if the part you want is in stock.

Sent me damaged parts. I had to pay return shipping. Was told I would not be charged a restocking fee but they did will never do business with again very rude customer service

Ordered a front bumper for my 55 chevy
Sent me the wrong bumper, returned it the very next day.
Its been 5 weeks still have not received my refund
Never use them again

My husband ordered leaf springs for his 78 Nova and the install kit on 03/25/2021. We bought it at Ecklers because it said in stock. It was in fact, not in stock. Paid for install kit and 55.10 for shipping on 03/27/21. Got an email 03/31 that my shipment is delayed, ok, I get it. June I sent an email for an update. September I sent an email for an update. November I received a response that my leaf springs were now on back order but should get them soon. January 4th my husband passed away. On January 20th got an email that the springs were shipped. On February 3rd I sent an email asking it's whereabouts. I got an email on February 4th that the card on file was inactive, so I called and paid it. Got tracking. On February 17th I called asking it's location because tracking numbers weren't working. Was told by cs that they did not know what happened to them. He replaced it with another set and I got them that weekend. Upon inspection about 3-4 days later I noticed that they were in fact a totally different order number. My husband ordered for 68-79 nova 5 leaf spring set. What I received was 67-69 Camaro 5 leaf spring set. According to theirs website it will not fit. I have sent emails and hours on the phone with them. According to a customer service rep. That emailed today, they will fit and is having the listing updated to reflect that. The past 3 weeks I have sent numerous emails, and called countless times. Yesterday I spent an hour and a half on the phone with them. I have also sent a complaint to the BBB. This place is a joke. It is in no way a reliable source for auto parts or anything actually. DO NOT SHOP HERE. Save yourself the stress, it is NOT really in stock.
Jennifer