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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I used the website to order a new T-shirt since I'd worn mine so many times it was getting faded. Ordering a new one, fortunately they were still available, was quite east.
Very easy to navigate the site and to order parts just for my car.
This was my first time ordering through Heckler's.
I can't say anything negative about my experience.
Your product has the best appearance (no wear or damage) than other sites.
Ordered wrong item, Immediatly called to change order. Was told its locked in and can not be changed. Do yourself a favor and order your parts from summit!
I had question's on 10/1/24 and I called and talked to Michael D. And he was Very Nice, Courteous and Helpful, he answered ALL my questions and helped to point me in a Great direction.
Fast shipping easy to place on look just like the original………….
Very user friendly site…easy to navigate and find parts and pricing. No issues.
Item was exactly as described. Super fast shipping. They always have everything needed for classic cars.
Received the wrong floor mats, issued a return and supplied the correct floor mats
I was able to chat with a rep and find out shipping charges before I put my card info in. Otherwise I would not have ordered. Shipping should be upfront, before you take my payment information
Hannah was very knowledgeable, and a great help with gettin my order completed. The best customer service. Thank ya very much!
Very good experience easy and fast shipping. I talked with Mike B B he was very knowledgeable and helped me choose the right part I needed for my T-Bird
Easy to use! Quick ship and all the exact parts that was ordered and delivered in a timely manor.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members