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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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They sent me the wrong part about five times maybe the sixth time will be the charm so they want me to add more characters well all the people that work there are characters for sure
As I was driving down the road one day in the pouring rain. One couldn't help but remember a documentary that I saw when I was younger. It was on the history channel. I believe the droplets never glistening all over the side of my cheek due to the weather strips I purchased through another manufacturer reminded me of that documentary that documentary was about Chinese water torture so day and day out as I drive to work to my endless numbing job I'm getting Chinese water tortured and I said hey, you know, buddy you work hard you deserve some gosh darn weather strips, or else something bad might happen so I surfed all over then. I finally landed here and I couldn't be happier and so are my coworkers.
I found what I needed on their website rather quickly and it was at a really low discounted price.
I have not received an invoice for the last product I bought either in an email or in the shipping box, I bought an overpriced ignition switch
Hello Robert,
Thank you for taking a moment to share your feedback with Ecklers. We are sorry that you did not receive your invoice for the Replacement Ignition Switch. We submitted a request to have the invoice resent to this email address. We ask that you please check your Spam or Junk folders as well, as we have been informed that our emails can be routed to these inboxes in error. We also sent a separate email with a copy of the invoice.
Thank you also for being a member of our Military, Medical and First Responders Cashback program. We are happy to offer this program to thank our customers, like you, for your service to our communities and our country.
You can also view this information in our Customer Portal. Below is the link to the portal. Once you enter your order information you will be able to view this information on the following screen:
https://orders.ecklers.com/
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It's good to order from a specific "Corvette" supplier where you can guarantee size and fitment to a specific year and model.
Good thank you very much.
Too many characters for my experience thank you
Had trouble finding some parts that I searched for! Kept popping up stuff that wasn't even Close to what I was looking for! Would have probably bought more things but I couldn't find them so I went to Zip to get them. I've been told that Ecklers turned into Zip. Is that true?
Hello Michael,
Thank you for taking a moment to share your feedback with Ecklers. We are sorry to hear that you had a difficult time navigating our website. We value the comments and reviews we receive from our customers as your comments help us review and make improvements to the products and services we offer our customers.
If you are experiencing issues navigating our site for a specific item, please contact our Sales Team via chat ( from our website) or you can call them at 610-990-4558, and they will be happy to assist you in locating the item you are looking for.
To address your questions about Zip, Ecklers did not merge with Zip. A few years ago, Ecklers was purchased by Turn5.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had ordered the same parts from another distributor what a hassle it was. They took my money and told me the part was out of stock on backorder and they didn't know when it would be in stock.
Ecklers has the same parts on hand and ready to go as soon as I clicked checkout. Followed by messages saying received your order. You are processing your order.
Well, ran website.
I don't mind if anything is on backorder. I would just like to know the ETA of how long I need to wait.
My questions were answered with the help of Mike in sales! He was patient and very knowledgeable! Would do more business with Eckler's!
The first one I ordered was out of stock but would arrive at the end of the month. I talked with Tara and we came up with an alternative. She was super patient and helpful. Haven't got the part yet but I was really pleased with the service. The price was also good. Its an old truck with a different motor so I'm hoping it fits. If not, Its not Tara's fault. She's real helpful.
I did a Google search because my '55 Chevy 265 V8 came equipped with an oil filter mounted right next to the carburetor. As far as I know your business is the only one that offers this type fuel line bent in such a way as to avoid interference with the oil filter canister. Thanks!
The salesman was very helpful and honest, saved me money. That is why I am returning to purchase hopefully the last of my sheet metal for my car.
My experience was perfect your sales person was very knowledgeable & helped me with your on line discount. I will shop with y'all again
I'm restoring my '68 RS/SS and decided to replace the damaged subframe. I contacted a competitor as well as
Eckler's, I had many questions about the product offered and the Eckler's representative answered all my questions to MY satisfaction. I went with the Eckler's frame.
Host of products, easy shopping, and quick shipping.
Good easy ordering. Only thing that I'm not satisfied with is some stuff I want to order is not in stock, pretty disappointing!
I have always found Ecklers site very easy to use and the one time I had an issue with ordering a real person was there to help me get through it. Thanks Ecklers
Chandler was a great help in answering all my questions. Very patient & kind. Answered the phone after only 2 rings too! That's great customer service in my opinion! Thank you Chandler.
Bought multiple items. Great website, easy to use, wide variety of parts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking a moment to share your feedback with Ecklers regarding recent orders you placed with us. We are sorry to hear that you experienced issues with a recent order, or recent orders. You shared that recently you received an incorrect item and we would like to review these orders, but we were unable to determine which order you experienced issues with. If you could email your order information to [email protected] and kindly include a copy of this review for context. Once we receive this information we will be happy to review the order and see how we can assist you.
We show on 2/2/202, you placed an Open Box order for a wheel and tire, and you were not happy that the wheel did not come with a center cap. In reviewing the photos of the Open Box Wheel, we do not show that a center cap was shown in the photos. A ticket was submitted to have a supervisor speak with you, and they noted that they attempted to contact you, but they were unable to speak with you at that time. A credit was also issued to you for this experience, and this credit was used on two orders.
If you are referring to a different order, please include that information in your email.
Thank you,
Amy