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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Eckler has always been great to deal with, speedy and dependable. Top shelf products, never been disappointed. Thank you so much for being there.
I ordered a battery from Ecklers and waited weeks and weeks and weeks. Ecklers never contacted me, neve gave an update, never returned phone calls and wasted the entire summer for my antique car. NEVER would I buy from these people again. Horrible Customer Service
I order from Eckler's, (a. K. a. Rick's Camaros and others), pretty often. Why? Price - they're often the cheapest source for the part(s) I need. And that's great and that's a reason to buy from them.
But, they must have super crappy computers and/or IT staff. It's the slowest website I know of. Their website lists items that they no longer carry, and it will let you order them. Searches for items I know they have often turn up empty. When you do order, they'll send you an email that supposedly has tracking info for your order, and instead it takes you to their home page and your order isn't even listed. On multiple occasions they have randomly sent me an invoice for something I ordered, paid for, and received long ago. This is by no means a complete list of issues!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members