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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Yes I would recommend them to someone else if they asked where I got parts
We've ordered quite a few things and had no problems. However, we placed an order in September. The parts were in stock when we ordered them. The money was deducted from our account. Three months later and we haven't received our order yet and the item says it's out of stock now. Supposedly to be delivered this week. Not pleased at all about this order. When I called about the order in October, they did send a $10 gift certificate for a future order….but I'd rather have what I ordered 3 months ago. Hopefully, it will be delivered by Dec 16th. We will see. I gave 2 stars instead of 1 because other orders have been fine, with no issues.
Overall the experience was good. I have ordered a lot of parts recently.
I have been using Eckler's since I bought my first Corvette in 2006. I currently have 4. I have ordered many parts over the years.
Nope after completing order. Guess what? Charging for shipping
Excellent product and excellent service. Thank you. Will continue to buy more products
You always have what we need. We always go to you for all our corvette parts
I had a question about an item I wanted to purchase. I used the chat feature and got Brianna M. I was given a quick and thorough response to all of my questions. Very helpful
My order process was very easy and I was able to obtain a printout of the order. I am anxiously waiting for the delivery. Thank you
I got the parts I ordered in a timely manner. High quality Mar-K trim pieces
Nice products. Boxing was weak and busted open by the time I received it. Weak box with minimal tape didn't fare well.
Purchased an open box "used" item that was very close to perfect at a fair discounted price, which was 1/2 the price of a new item. Very satisified and would purchase open box items again.
I found an item I wanted at a great price while looking through the website. Had no problems with the order and it arrived in a short amount of time. The item was exactly as described and a real bargain.
Shopping was simple and easy. Found what I needed without any problems
Restoring, refurbishing, or just upgrading your vehicle is sort of like doing a puzzle. A puzzle usually starts by working from the outside (border) in, whereas a vehicle is just the opposite. You do that project from the inside out. You need to be asking the question "What's next?". It's nice to have the parts you need before you actually need them. This purchase is just a small upgrade that I've been wanting to do, and it's getting close to the time where I will need it. The ordering process was easy, and the shipping was fast. What else could I ask for? Great experience all around!
Placed the order 24 hours ago, and still have not received notification that the order has shipped!
Hello Ray,
I located your order for the Valley Cover and see that it has shipped and is due for delivery on 12/10 by fed ex. Your tracking # is 282761531190. I have resent your tracking email as well incase you didn't receive it. If there is anything else we can assist you with please feel free to reach out to us.
Thank you
Allison
Parts worked great, superfast shipping, happy camper. I was a loyal Mac's customer for years and unsure how the exchange of 'powers-to-be' would affect the product line, and service. I miss the early Ford catalogs and product line but what is available is well managed... I will purchase more in the future.
One problem my gas tank doesn't have return line connection probly going to weld one in unless I exchange
Great price, quick shipping, quality of parts is great. Will ck with Ecklers again for my needs.
We received our order faster than expected. Great site with great prices!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sherrie,
I apologize for the delay with your order, I did look into this and see you have spoken to customer service on 12/10/2024 and they submitted an updated estimated ship date ticket for you. This way we can reach out to the supplier and try to get you the most updated shipping information available. I assume the supplier is actually out of stock of these items as well therefor causing the delay with shipping. We try to keep our website reflecting the most up to date information but sometimes with 3rd party suppliers this happens. I went ahead and issued you an additional voucher to use on a future purchase online or over the phone. Please keep an eye on your email for updates.
Thank you,
Allison