On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The salesman was very helpful and honest, saved me money. That is why I am returning to purchase hopefully the last of my sheet metal for my car.
My experience was perfect your sales person was very knowledgeable & helped me with your on line discount. I will shop with y'all again
I'm restoring my '68 RS/SS and decided to replace the damaged subframe. I contacted a competitor as well as
Eckler's, I had many questions about the product offered and the Eckler's representative answered all my questions to MY satisfaction. I went with the Eckler's frame.
Host of products, easy shopping, and quick shipping.
Good easy ordering. Only thing that I'm not satisfied with is some stuff I want to order is not in stock, pretty disappointing!
I have always found Ecklers site very easy to use and the one time I had an issue with ordering a real person was there to help me get through it. Thanks Ecklers
Chandler was a great help in answering all my questions. Very patient & kind. Answered the phone after only 2 rings too! That's great customer service in my opinion! Thank you Chandler.
Bought multiple items. Great website, easy to use, wide variety of parts.
Had to compromise on what I ordered, just to find out it was backordered anyway! Didn't know it was backordered till I got my invoice thru email. Won't be doing business with or recommending ever, to anyone.
It was VARY easy to place my order. Parts were better quality than other places i had used before Ecklers is now my first stop.
I'm in the process of a C-1 Corvette restoration. Several parts have been supplied by Eckler's and now one of the most important became available at the right time and at the right price. Happy Eckler's is a partner with me during this build.
Spoke to one of the Customer Service Reps. And got the answers to my questions on direct fit for a replacement Antenna for my C4. The gentleman was very knowledgeable and I placed my order.
Faulty Fuel Pump! It was putting out too much pressure for my Edelbrock Street Performance Carburetor which requires 6 pounds maximum fuel pressure from the pump!:-(! (just a guess on the date of this experience, but it was last year!
Dante was very polite and very helpful, and was one of the best dealings I've had when ordering to a vendor. Can't wait for door panels to arrive.
Me and my father bought parts in the past from you. Now I'm getting back into doing my projects and it just keeps bringing up great memories me and my father had.
Spoke to a rep, very helpful. Ordered power window motor. Took a closer look at my car and realized I should also get the regulator. (My fault) Called back 15 minutes later only to find out, "out of stock "and no one has a clue when or if they are coming in.
My normal go to supplier had nothing in stock I wanted so I gave Eckerts a try. Everything in stock with 2-4 day delivery. Thank you!
Nekjbffjfhkjhfrehfehufhuhweuhdfwehdhwoihofhiouehuiohdwo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
Thank you for taking a moment to share your feedback with Ecklers regarding your recent purchase. We are sorry to hear you were not satisfied with your recent experience ordering item for your vehicle.
We reviewed your order, and we show that you placed your order on 4/10/2026, and two of the items, Mr. Gasket Adapter, Oil Filter Spin-On, and the Engine Oil Filler Tube, shipped out the following day on 4/11, and we show they were delivered on 4/15/2026. For the Auto Accessories of America Oil Filler Tube Cap the get it by date was noted as 4/17-4/20, and the item shipped 4/14 and was delivered on 4/17/2026. There are times when we have to reach out to the manufacturer to have items shipped if we do not have them in our warehouse. This was the case with your oil filler tube cap.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy