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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Purchased this to dress up my 69 Camaro engine bay but did not fit. Ecklers was great and promptly issued a store credit!
The product is ordered is not what I received in the mail. Instead of sending me the correct product you only offered a refund of store credit. You should have sent me what I ordered.
I got 5 spam emails for Ecklers today, and probably 15-20 since Friday last. I can't put you in the Spam folder because then I wasn't get my order updates. Every time you log in it wants you to accept all of the cookies. I also got a bunch of Spam in my inbox, leading me to believe you sold my email address.
I have been buying parts from Eckler's for the past 20 years. Mostly El Camino and G body items.
And I will continue to buy parts from them due to the quality of the parts, the fit, and the awesome customer service!
I checked on line into seat covers for my 66 Bronco. On line said they were in stock, so I called to verify. The person on your end said they were in stock, so I ordered them. Now I'm being told it will be some time in August be fore I get them. Not Happy.
Excellent service was provided very helpful and patient with me ordering parts for my 78 corvette I would recommend any corvette owners to purchase parts needed for any corvettes, Again thank you for your service
Ecklers stopped carrying the repair"kit" for the sunvisors but all the separate parts were available at a reasonable price EXCEPT the spring cap cover, which was very expensive. That 1 piece was literally half the cost of the entire order. Disappointed
Hello Gary,
I'm sorry I missed you I just left you a voicemail advising that our website does have the incorrect price listed for the Sunvisor Spring Hole Plug, therefor I was able to discount it for you and get you a refund. You should see that refund within 3-5 business days. In the meantime if there is anything else that we can assist you with please feel free to give me a call back.
Thank you,
Allison
Ordered a part from you and Ordered from Mutton Hollow the same day, already received Mutton Hollow parts and have them installed, if I could change it I wouldn't have Ordered anything from you. I don't care if I ever receive your part or get my money back, a cheap lesson
I like ecklers, quality products knowledgeable sales people. Nice to have a company that helps me keep my"vette" on the road and looking good!
I found so many high quality parts for my 1979 Z-28, and the price point wasn't to bad. I can rebuild it better than it was with modern parts netter quality. I will be coming back for all my future projects.
Customer service is professional. Ken J took my order with no issues no hassles. I feel extra good about buying items on sale for what prices originally use to cost for my classic Elcamino. Ecklers has great service and will recommend anyone to order from them for classics!
I ordered a left kick panel and a right kick panel. They are identical but different prices?
👎👎👎👎👎👎👎👎👎 poor customer service send wrong item wants me to pay shipping and take pictures to send back on there f-up
It feels good to call and talk to people who know and are willing to help thank you keep up the good work
Ordered muncie shift linkages for a customers 70 monte carlo big block. Before placing order it said by Friday. After i placed order it said on Friday. Today, Friday it says by end of day Saturday. Customer wanted car for holiday weekend, promises promises!
Hello,
I do apologize that the Corvette Shifter Linkage was not delivered in the timeframe that was advertised or expected. I understand how frustrating this can be especially when it is for a customers vehicle. We take full responsibility for this and know that we can not do anything at this point but own up to our mistake. I am not sure what happened with fed ex taking so many days to deliver to you in WI from KS this is normally a 3 business day delivery which would of been Friday not Saturday. Seems it might of gotten stuck at one of their hubs. Due to the inconvenience I have issued you a refund for the shipping although this does not make up for the customer not being able to drive his car this past weekend your concerns did not fall on deaf ears. If there is anything else in the meantime that we can assist with please feel free to reach out to us.
Thank you,
Allison
Still waiting on confirmation to be shipped 4 days after I ordered. It also stated in stock so why so long?
Well, everything was great until they canceled my order. They said the part wasn't in stock. So I need to give you 100 characters so here are some more characters.
I was expecting a call from Maersk Freight to deliver my windshield. They just dumped it on the front porch & dashed. No doorbell or opportunity to inspect. Guess you can't expect much for $300
Hello Richard,
I apologize for the recent experience with the delivery of your windshield. With freight we do not require a delivery appointment or a signature upon delivery. The freight company can choose to reach out to notify you when they will be delivering but unfortunately this is correct they can just drop the item and go. If after you inspect it and you find something is wrong you can contact customer service and we will take care of it. I apologize again and if there is anything else that you need please feel free to reach out to us.
Thank you,
Allison
Been waiting for my products to be shipped it's frustrating to order something that not even have it shipped for several days or weeks
Hello Dean,
I located your account and see that only one item is still out for delivery and will be delivered today is the Hood Hinge Spring. The remainder of your items have already been delivered. I apologize if something didn't ship or arrive within the timeframe you expected. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Nice to find on clearance exactly what I need very easy to order reasonable shipping cost reasonable shipping time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terry,
I'm sorry to hear that your seat covers have not arrived. Since this was an open box purchase, we are unable to provide replacements, as we typically have only one of these items in stock. I completely understand your frustration, and I regret to inform you that we do not have these seat covers available in open box. According to our policy, which is stated at checkout and during the shopping process for open box items, all returns are issued as store credit within the first 30 days. If there's anything else we can help you with in the meantime, please don't hesitate to contact us.
Thank you,