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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I needed answers to some questions I had about an order I placed and for future orders. I spoke with Mike on the chat and my questions were answered and very quick. Very satisfied!
I am new to Eckler's and should have only placed one order to see how it goes. Unfortunately I've placed four orders and the first two have been screwed up. I purchased a new center console single DIN bezel to accommodate newer stereo system. The employee who pulled the order, pulled the original style unit. After explaining the situation to customer service over the chat line, the representative did not grasp the situation and condescendingly proceeded to explain the description as written by the manufacturer as if I didn't know what I was talking about. Guys I ended the conversation as this person had no clue of what they were talking about and decided to call Eckler's personally. The person I spoke to over the phone was marginally better but still difficult too make them understand that I need the unit and not a refund. They kept apologizing for me not being satisfied with the quality of the piece, which, of course is not the problem, they sent me the wrong piece. After more wrangling, they instructed me that I had to return the piece through FedEx, and that they would not ship the new piece until FedEx receive the old as if it was my fault and not theirs! I could go on about the incompetency all around. My second order which was made the same day April 28th has not arrived in three weeks. The customer service representative told me that it was lost, when I went to FedEx, they told me that they never shipped it. Instead of expediting it quickly, they said it will take 2 to 3 days to investigate first before they send the unit to me. God help me with the rest of the orders.! This car is being worked on for someone who is dying of cancer and I fear that by the time I receive the parts he will have already been dead! They gave me a $30 voucher for my troubles, but they can keep it as I won't be using them again.
Good…. Let u know more when I get my stuff I order …………"……………………. So far so good "……………………………………………………..
Lost track of a credit, and made a call and got it handled the first time, what a great team you have, a pleasure to work with, and been doing business with you for many many years.
Good service premium parts every time
J Bryan
I provided my email on Wed 12:30 am, and was waiting for my $10 first time order discount. It didn't show up so I ordered my needed part on Wed 1:00am. Checking my email and the discount code showed up 48 hours later (Friday at 1:55 am) I also wanted to enter customer service reps. Name "Jan" ext. 1949, on my order so he would get credit for order#*******. There was no place in the online order form to enter his name. Please see that he receives credit for his assistance and sale. Thanks!
Seems to have what I am looking for and more reasonable on shipping than most. Items come in a reasonable time.
I saw a video on u tube. They were using your parts, and made the replacement look easy. My 51 steering was getting Wonky, so I went to your websit, Boom, there was all the stuff. It was a breeze getting everything ordered, now justgotta get it done and get the 51 back on road. Thanks, John l. Wickline
Was quick to get answers and to make sure I would receive the correct part. Way to go Amber.
Checked with others to be sure everything was correct and to get the order processed and out that day.
I am renovating a 77 Vette and looking for a few pieces that are missing.
Eckler's was very quick to respond, and started sending me emails with numerous parts. I'm just getting started and not sure what I will fully need, but I ordered a piece and received it within days! I'm sure I will be using Eckler's for all I need. They were quick, professional, and reasonably priced. Thanks
Hi, The experience was great once we found were to pick up the order. A few signs would help. I like being able to run down to KC and save some shipping and get what I need quickly. Thanks, Bob
I haven't received my part yet was wondering what happened to my order, this first time ordering from y'all... Hopefully it will arrive soon cause I need it
Easy, complete and affordable. From the time I ordered the parts till the day the parts arrived i was kept posted of any and all movement of the parts.
The search for the parts needed was a breeze. The prices are very affordable. I'll be shopping here unless there's something you just don't carry, but I haven't run into that problem yet.
Will was very helpful getting the correct parts to me. The items arrived in a timely manner I was shocked at the speed and excellent quality of the parts. Thank you!
Disappointed do you think the website would show items that are not available before you go through all of the hassle of building a cart placing the order, adding payment etc. etc.
Hello David,
I apologize that your Cowl Vent Seal, Vent Door Seal was cancelled. I wanted to reach out and provide some understanding around this, I understand your frustration expressing putting together a cart only to have the item cancelled. Although this is not ideal it does happen sometimes, this item was coming directly from the manufacture to you and we try our best to reflect accurate inventory on our website sometimes things can go out of stock suddenly with the supplier and we just don't have a chance to update the website or the vendor failed to tell us right away. We never mean to inconvenience our customers and sincerely apologize for this again. I have issued you a voucher to use on your next purchase online or over the phone and it is good for 30 days. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Found the parts I needed and received them in just a few days! Simple hassle free experience! I will definitely use this again in the future.
Great deal for my order but i had to try 5 or 6 times before I can pay my order. Had an error message each time.
Ordering was easy and all went well. Haven't received yet, but not expected for a couple days. Hoping all is good with the products ordered.
I've been waiting for these for long time.#####################################################################################################################
Shopping was good. However I tried to also purchase 2 - Bushing Kit/ For Stabilizer Bar - Item EK-66-*******-1 for $3.96 each. It states they are in stock yet would not load into my cart. I tried several times and still did not load. If these are available I would like 2. Thanks Neale
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Hey Michael,
I'm so sorry to hear about your recent experiences with Eckler's this is certainly not how we wish to conduct business here. I reached out to you via email this afternoon offering a lending hand and to also let you know that we hear you and want to help! At your earliest convenience please get back to me and I look forward to working with you.
Thank you,
Allison