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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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61 Ford Falcon parts are hard to come bye but had a good experience with sales very helpful
The best service and the fastest shipping, not to mention the great quality of the product
Darien was great, efficient and had all the parts I needed in stock not to mention with great pricing.
I ordered 2 inner fenders yesterday. Didn't check the total till today. I ordered these off their clearance. Now I look at my invoice, they charged me $9 more per part over there advertised price. This wasn't for shipping. I paid for that on a separate line. I went to their site and they want me to talk thru chat. No customer service anymore.
After 7 calls on your order, it never let me make an order, A nice guy called me back his name was Greg. He helped me make a very small order, I got off the computer many times because I thought your company had went out of business. He was a nice guy but still could not give me a catalog., its not up to him. PS. It was after 8 pm?
I find it interesting that Eckler can find the time to sell me more parts but can't take the time to send me a tracking number for the part I just bought.
Mike Beardsley
These guys enjoy catering to ones own vehicle. Plenty of quality parts to choose from. They don't waste any time shipping unlike some others.
Tried to order a part over the phone that I saw on sale on your web site. The sales person couldn't find
It so he transferred me to customer service where I waited over 5 Min on hold, I finely gave up and
Hung up. I called again and was able to order my parts.
Hello Julio,
I'm sorry you were transferred through the queues; that is not the level of service we strive to achieve. I'm glad you were able to get your order placed with the sales tech, and if there was a discount offered, they were able to provide that to you. We do have some promotions that are web-based only, but normally our Sales Techs can offer some other resolutions, and the order can be placed over the phone. If you need anything else, please feel free to let us know.
Thank you,
Allison
Easy to order easy to navigate the website in the middle of the road price cant wait to get my Camaro on the road thank you
Website is very nice. Good price. I have not got part yet but it will be here soon.
I ordered the part from you over summit and jegs racing because you said delivery date of 6/26! Being worked on 6/28. I even paid you for shipping where they were free shipping but both had delivery of 29/30 so I paid for your shipping because I needed it! Thanks for $#*!ing my whole weekend up. Gotta reschedule the mechanic! Last time I order from you! I didn't have option of 0 stars so guess you get a 1 you don't deserve.
Hello Chris,
I'm sorry that your order is not arriving at the time you expected or paid for. I understand your frustration, and we did not mean to inconvenience you. At this point, your order has shipped and will be delivered on 6/28, and there is no turning back. What I can do is refund you the shipping cost that you paid, and I have processed that; you should see it back on your original method of payment within 3-5 business days. I also issued you a promotional credit to use on a future purchase, either online or over the phone. If there is anything else we can assist you with, please let us know.
Thank you,
Allison
Figured I would give ECKLERS a chance to become a company that was able and had the parts I needed, I put my order in and received this after taking my money and wasting my time looking up parts and putting them in a cart. Your order has been canceled because we were unable to fulfill your order. Per the manufacturer, the item you had originally ordered has been discontinued. We are sorry that we were unable to meet your needs at this time. This email serves as confirmation that your order has been canceled. Any funds that were charged/authorized will be credit/released within 24 hours. Depending on your financial institution, it may take 3-5 business days to process this request.
I don't believe a company would advertise the items take my money and waste my time. Very disappointed and now I don't trust them
Hello Lacey,
I'm sorry to hear that some of your items you purchased where discontinued. I completely understand your frustration and how you feel this was time wasted. We try our best to advertise correct and accurate inventory on the website at all times but things can get missed. Of course this is no fault of yours and all we can do is apologize for this. I suggest contacting a sales tech to place the order as they can verify inventory in our system and it should be accurate. I did issue you a promotional credit to use on your next purchase online or over the phone due to the inconvenience and if you need anything else please feel free to let us know.
Thank you,
Allison
Process for finding a 50+ year old replacement part was simple and easy. Questions were answered quickly and customer service was stellar.
The person I spoke with was very knowledgeable, and very helpful, and there prices very reasonable. I will definitely recommend them to everyone I know..
Awful service is an understatement. They sent me a part that was missing parts. They won't send the replacement until 24-48 hours after FedEx receives the product. The FedEx drop off is at a Walgreens that parts been already sitting there at the Walgreens for 25 hours and they still won't send me my part. They're so concerned about me not sending back apart one yet they're the ones that screwed me. Hopefully my part will get shipped and everything will be included this time. Being that it's an air conditioning part though and it's in the middle of summer and I'm gonna have to wait at least an additional week to get the part that I had ordered and they have charged my credit card. Very disappointed in this company I've dealt with their other company that are owned by the same parent company. Never had this type of issue before. The customer service is atrocious. I will never do business with hecklers American muscle, extreme train, or any of the other subsidiaries ever again.
Hello Mike,
Thank you for emailing us. I located your purchase for the 1989 Corvette Air Conditioning Main Compressor Hose. I apologize for the interactions you had with customer service; they did not do a great job of explaining everything and advising you on what we could do versus what we couldn't.
First of all, I have released your replacement for processing and shipping. What this means is that the purchase order is being sent to the supplier today, 6/13. Since this is a part that ships directly from the supplier to you, it is not something we have on our shelf to ship. We cannot offer expedited shipping such as next day or 2-day delivery since it is a direct ship item. It seems the item originally shipped within 1 business day from the supplier, and realistically, it should ship out on Monday or Tuesday at the latest, so you will receive this product next week. Please keep an eye on your email for tracking information.
We should have set up an advance replacement for this order. This would have allowed the replacement to be shipped prior to you dropping off your return at FedEx, and I apologize that this was not done for you in the beginning. Due to all of the inconveniences I have issued you a promotional credit to use on a future purchase. If you need anything else please reach out.
Thank you,
Allison
I have owned the Beast for 28 years (4th owner), and the time has come to get the Headlights to stop winking at everyone on the road and trying to get the Wiper Door to stop going up and down as if it was trying to take flight. All tubing was checked and only had to replace one tube going to the vacuum tank. Started with changing the Line Filter (the inside filter had disintegrated), installed a new Check Valve, then the "original" headlight actuators and vacuum relay were ordered and changed and all work peachy. I'm currently waiting for a Wiper Door actuator to be delivered and I have no doubt this too will fix the Wiper Door hiccups from occurring. I have tried other Corvette parts suppliers and have found Ecklers to be the go-to supplier for parts in stock and delivery is usually better than the time estimates stated.
Found a great deal on seat belts for my 66 Mustang and as always easy to place my order. Never have had a problem; I don't care for their return policy and process; they make very difficult to return a part you can't use due to their advertising.
Great prices for my ongoing project
I had a great experience with this tech we got every item we were looking for.
Very easy to identify part needed and order by phone call. Part quality much better than expected. Great experience. Will be purchasing additional auto parts.
Purchased this to dress up my 69 Camaro engine bay but did not fit. Ecklers was great and promptly issued a store credit!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephen,
I located your order for the Inner Fender Flare Liners, and you are correct; for some reason, you were charged $9.00 more for each product than the clearance price. Thank you for bringing this to our attention. I have refunded the total of $18.00 back to your original method of payment, and you will see that refund within 3-5 business days. I apologize for this experience, and if you need anything else, please make sure you reach out to us.
Thank you,
Allison