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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Do remember a project from a couple of years back - I remember Ecklers had the Best price, significantly lower, for the body parts I was looking for, great communication and hours of operation. Same as my order placed today. I COULD TALK TO AN ASSOCIATE ON THE PHONE!
Great job quick easy to find also great selection and a simple way to shop
Eckler's experience those great products / shopping experiences with service team that counts. 👍Team Elckler's Thanks Again 👍🤙
Needed a catalog for reliable source of parts for when my nephew and great-nephew starts fixing up a 71 Ford F100 I gave them. Very friendly and helpful. I have a direct contact with a tech, Randal, if we need help! Have not used Eckler`s before, but am impressed so far.
Birthday present bought, inside box wrong item ordered. Box said what i ordered inside was not it.
I had to re tape up and drop off at fed ex to return, I would think they would offer a pick up, it's a large box
Once I contacted a representative, they were very helpful.
Hello Steven,
I'm so sorry to hear of the condition of your order, this is certainly not the level of service we wish to provide. I'm glad you where able to speak with a customer service representative and get this matter resolved. I see your hardware has shipped and is on it's way now, Once you receive it if you wouldn't mind updating your review rating to reflect the full picture we would greatly appreciate it. If you need anything else please feel free to let us know.
Thank you,
Allison
I have enjoyed the 5% discount for First Responders/Law Enforcement. I was told I needed to "re-new" my discount I sent in my "Retirement ID" just as before. I am now told the retirement card issued by the Baltimore County Police Department is not valid. Why? Same card I sent in last year.
Bill C
Jarrettsville MD
Met a friend, Taney was amazing, felt like I've known her my entire life 💗 We reminisced about driving theaters, life, cars, East, West it was really nice, didn't feel like I was talked with someone that I was getting ready to buy 1981 Corvette car parts from, very personalable.
Thomas was the best! He gave me friendly help with ordering and was patient with my poor phone connection. Will definitely look forward to ordering from you again.
Let's see how I feel when my merch arrives at my place. Then, I'll let you know.
Have a picture on web site of sherman floor pans for 57 chevy Then sent me a 50 dollar golden star after i paid 90 thinking i was getting shermans Salesman said they have some real nice ones for 200 when they were nothing but shermans Will never deal with them again and will let any of my friends know they r pos Do not deal with these high dollar clowns
Hello Russell,
I do apologize if what you received is not what you where expecting. I was unable to locate an account using the email you provided so I really cannot go into any further detail or help resolve this for you. If you have not already please consider contacting customer service for assistance. If you need anything else in the meantime please give us a shout.
Thank you,
Allison
Received in good order, Steering Gear box Seal kit, Assembled with in an hour of receiving, Everything went back together with a precision fit, I would definitely recommend!
Ordered parts and received parts. No problem. The problem is centered around communication from Ecklers. Never received a confirmation email, nor shipping info/updates, so I was a bit curious if the order went thru, until the box was on my doorstep. All of your competitors do this. This is my only complaint.
Hello Pat,
I just texted you to confirm the email we have on file and also provided some additional tips on things to check to ensure you receive our emails. If you need anything else, please reach out.
Thank you,
Allison
Overall things went really well it was a rainy day so I was able to spend a lot of time looking for parts, what went right, I was able to take advantage of some sales items and the support person I was working with in the chat option was great I believe it was Logan and he was very helpful even though I pestered him several different times I got the answers I needed, the only thing that I'm not happy with is the catalog I recently received shows parts that are not available and I'm old school I ob better looking at a catalog than trying to find it on your website, so far pretty good experience and I have a lot of items in still need so you will be dealing with me in the future.
The staff was very professional patience throughout the process and helpful great place thank you for helping me. I am trying to restore a 1995 Corvette stingray. I will be making me orders for that car.
My order was awesome, the man that helped me was a great guy from Titusville Fl. Ext. 158.
He was very knowledgeable and very helpful.
Didn't follow through with their prices that was on their website and their website stinks, I have had many problems won't buy from them again
Hello Steven,
I apologize for any negative experience you had while shopping with us and using our online website. I see that you spoke with a Sales Tech and placed your order; all of the prices you paid included your military/first responder discount, so I am not sure what you are referring to. We are continuing to improve our website, so any detailed information about your shopping experience can help us do that! If there is anything else we can assist you with, please make sure to let us know.
Thank you,
Allison
I recently placed a large number of orders of various items I needed to complete my 70 Camaro restomodification. To my surprise and delight, they all showed up in about a dozen boxes, carefully packaged and not a scrstch on the bunch... all within 5 days of my order - even the glass kit arrived on time: like new and safely packaged! Quality parts, delivered fast and perfectly packaged - what else can you ask for? Highly recommended!
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Hello Lisa,
I'm sorry you received the wrong item in the box, we absolutely should of offered a pick up as a courtesy. I really am sorry to hear that we didn't at the time you reported the wrong item being sent. We did not mean to inconvenience you with the return, I have issued you promotional credit to use on a future purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison