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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Very easy and I love the sales. Great service. And fast shipping. Thank you.
Fast shipping and excellent description. Shipping arrived earlier than quoted.
Everything purchased so far Im happy with.
You seem to have a good selection of Ford parts
I received my seat belts but didn't open the box until the other day and there weren't any instructions in the box. I started contacting Ecklers three days ago and no one has gotten back to me
This took less than 2 minutes to complete. I will be using this service for my future purchases.
Great deal on available 1948 ford f1 bumper, while they are back ordered every where else!
I have ordered hundreds of dollars worth of parts and haven't been disappointed with them yet. Great job, keep it up
Fast shipping and product as described. Will order from them again, just waiting for what I'm looking for comes on sale
Bought a few things off and on they always fit easy ordering price reasonable.
Very happy with my experience and purchase, the products are always of a premium quality
I've always been able to find everything I need with this company and I have never had a problem with any parts I needed thanks
When looking for a parking brake cable it offered up a ca stainless and I put it in the cart and purchased it this cable is for a c4
I bought the dash bezel previously. I was using the chat function and he suggested I look at the open box items found under the part I was looking at to save a little money. I did and unfortunately, the open box item I ordered was not the part I needed. It was a different part and the picture on my order in my account did not match the part that arrived either. I was able to return the item and receive in store credit which was greatly appreciated, however, I feel that I was misled because the open box items listed are not the same part and I had assumed that they would be since they were listed with the part I needed. And the guy I chatted with did not tell me to make sure I looked at the pictures. Below is the link to the part that I ordered and this same issue is currently going on as well. Only one of the open box items is the same part as the new one listed.
https://www.ecklers.com/1972-1976-corvette-vintage-car-audio-custom-instrument-center-cluster-bezel-din-radio-25-*******-1.html
And here is my order number: *******2339
Hey John,
I'm sorry to hear what you received was not what you where intending to order or thought you where purchasing. I apologize for any confusion or if the website was misleading. I see your return is in progress and you have already repurchased the correct item. Keep an eye on your email for tracking information and updates relating to your new purchase. Due to this inconvenience I have issued you promotional credit to use on a future purchase online or over the phone. If you need anything else please let us know,
Allison
Dylin R was a great help in the chat today. Cheers
It's always the first place I go when looking for parts.pretty sure almost everything I've gotten for my Vette has been through here
This is my first stop for vette parts
Exactly what I needed at a great price, will order from here all the time!
Ordered a power brake booster for my 64 Galaxie and it didn't come with any assembly instructions. Your staff sent me some generic instructions however I ended up going to the manufacturer to get the correct instructions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
I apologize if the website suggested a product not for your vehicle, I understand how this can be frustrating and If you ever want to inquire if products will work and cannot find the information on our website our Sales Techs are standing by via chat or phone call to assist. If you need anything else please let us know.
Thank you,
Allison