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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I purchased a piece of interior trim molding for my 82 and had to send it back because it didn't fit and I'm still waiting on the replacement. It's been over a month now.
Excellent selection of products at a very competitive prices and fast shipping. Not really sure about customer service because I've never had a problem with anything but that says something in itself. I highly recommend them to all my friends and anyone else who reads this.
Eckler's has all the parts we've needed for our restoration.
Great site with easy search for my Vette parts.
Great! No problems at all The front clip for my ' 54 Corvette worked well
I made a purchase and my credit on my account wasn't used it should have
Hey Rex,
I'm sorry that your store credit did not apply to your order at checkout. The good thing is that store credit does not expire, so you can use it on your next purchase with us. I want to remind you to make sure you are logged into your account at checkout for it to apply. Also, if you do not see it, please contact us immediately, and we can apply it for you during or right after your purchase. I am flagging this to my eComm team since we are investigating why this seems to be happening to customers. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Good. Open box deal for the win Really looking forward to installing it.
Great customer service and products. I have ordered parts for my C4 Vette & my 1940 Ford and quality has always been great.
Recieved the item with a crease in the box, was hoping it did not get to the molding but was not so lucky, molding was bent. Packaging was subpar with just a couple pieces of paper in a flimsy box.
Hello Miguel,
I'm sorry that the rocker molding was bent upon arrival. I understand your frustration. If you would like us to assist with setting up a return for store credit, we can do so since this was an open box purchase. However, I hope you were able to modify it and still use the product. We are currently working on our packing quality, so this should be improving. I have issued you promotional credit to use on a future purchase online or over the phone due to this inconvenience. If there is anything else that we can assist you with, please feel free to let us know.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Shipping is feat getting my product quick is most important.
Ordered part had salesman check to make sure it was what I wanted was put on hold for 5 min. Or so and was told Yes it was the right part only to wait 3 days for the wrong part! Now I have to send back and wait 5 to 10 days for refund!
Hey Franklin,
I apologize that you received the incorrect product even after you confirmed with Sales that it was correct for your vehicle. I completely understand how frustrating this must have been. I see you have already spoken to customer service, and your store credit has been issued to your account for the return. I apologize for any inconvenience this might have caused you, sir, and if there is anything else that we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Great website. Easy to use and fast. Other companies should duplicate what you have here.
They have the best parts i have found anywhere! Quality parts, not the thin just alot of places have, if i need parts and quality matters, Ecklers is my store
These guys always seem to have the parts for my Corvette and Camaros when no one else does. Quick shipping too.
I've been able to find things for my 2nd gen 79 Rally Sport that you can't find other places!
Everything I have ordered from Ecklers has always been a good fit and good quality. I wish their shipping was quicker. But they have been great otherwise.
Awesome site for all your hot rod needs! Larger inventory of parts at great prices!
It was an easy transaction to cancel recent out of stock order! Person doing cancelation very professional and easy to talk too.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
I just sent you a text message advising that the order could not be located. Please chat or call us at your earliest convenience with the order information, and we will be happy to look into this for you.
Thank you,
Allison