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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Ronda G.
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I sold a Nursing book from college... the lady then claimed I mailed her a book I have never even owned. Seriously... so I have to pay for her to mail me the book back, and refund her the $69.99, they always side with the buyers, treat sellers terrible. Sick of it all----if you can sell somewhere else DO SO!

Date of experience: February 26, 2017
GB
1 review
2 helpful votes
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I would award ebay zero stars if there was an option. I sold an item via the post office and obtained a receipt as proof the customer claimed that they hadn't received the item. Automatically their payment was refunded back to them even though I had a receipt as proof. When I contacted the post office they confirmed it was sent. Now I have made a double loss. Loss of payment and the item which was worth more than what I sold it for. I am utterly disgusted and disappointed.

Date of experience: February 25, 2017
California
1 review
1 helpful vote
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For all us Old fats who order something with a remote control. I order a winch with a remote control well it came with a control with a 6 foot wire attached to winch! O they said you wanted wireless. Wanted to charge me 100 bucks more for wireless control plus pay for returning winch back 40 50 bucks. What a scam. I looked up remote control in the dictionary clearly detached from but I did not win my appeal. Buyers beware when you order your next tv with a remote control the wire just might not reach your recliner. Very disappointed. Also I get how was my items from ebay all the time when I'm happy with them anything I'm not or wish to return I do not see anything to review.

Date of experience: February 25, 2017
Arizona
1 review
0 helpful votes
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My mom had a heart attack and is in the hospital so I canceled her only pending sale. The buyer was still able to leave negative feedback even though payment was never completed. I called eBay to explain the situation and they did not care. So my mom is now stuck with this feedback. My family is in shock at the heartlessness and cruelty of eBay customer support right now. No one in my family will be using eBay again in the future.

Date of experience: February 24, 2017
Illinois
7 reviews
10 helpful votes
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I love eBay!
February 25, 2017

I buy all sorts of items on eBay over the years... both new and used. I have enjoyed the whole experience. Shopping, Bidding and Winning. I always check eBay before buying most items. I have bought clothing, electronics, jewelry and even vitamins and supplements all at great prices! I can't say enough about the site - love 'em!

Date of experience: February 23, 2017
New York
5 reviews
21 helpful votes
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Bad customer service!
February 22, 2017

Very bad customer service. Be careful if you want to buy something expensive. EBay is protecting their money not yours! If they are losing $ they not gonna be on your side! Make people sell fake items as real and eBay supports them!

Date of experience: February 22, 2017
Virginia
1 review
0 helpful votes
Follow MANUEL A.
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EBAY NOT NOT BE ALLOWED CONTINIUS OPERATE IN USA!

I PURCHASE A TV IN EBAY AND GOT BROKEND (THEIR CUSTOMER SERVICES ARE USELESS (ONLY SAY WAIT AND CALL PAY PAL)

I HAD TO SCALATE TO THEN FOR A REFUND (HOW THEY ADD MONEY IS WARRANTY) AFTER 12 DAYS WITH AND SEVERAL CALL THEY ONLY SAY NEED T PAY FOR THE SHIPPING AND WAIT, EVENT I RECOVERY FOR A SERGURY... STILL MY MONEY IS IN THE AIR AND I WITH OUT TV.

I HOPE PAYPAL AND EBAY WILL MOVE TO MEXICO IN THE OTHER SIDE OF THE WALL.

NEVER TRY THEM AGAIN
ITEM#*******758
SELLER bidtradellc

MANUEL ACOSTA

Date of experience: February 22, 2017
Alabama
1 review
1 helpful vote
Follow G R.
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First off, I would like to say that I've been a member of eBay as a seller and buyer since 2006 (11 years ago from when I'm writing this), and I have had no prior offenses or strikes against my account until this past week. I've also had hundreds of positive ratings with a 100% positive feedback. I listed an item in an incorrect category when trying to get the selling listing together, eBay sent me a message and immediately restricted my account indefinitely without warning. I called customer support and the agent on the phone was SO RUDE to me and was telling me all these other ways he would restrict my account for trying to lift the permanent ban on my account for listing items. The fees are also 13-15% of your sales so it's not worth your time to even list on there. There are so many other selling platforms that have much better customer service than this. EBay doesn't even have a strike policy, you screw up once and you're completely cut off. For clothing, shoes, and accessories, use Poshmark, StockX, and GOAT. They are way better than eBay. I'm gladly taking my business elsewhere. After being with them 11 years, I get treated like a doormat. Horrible customer service.

Date of experience: February 20, 2017
India
1 review
0 helpful votes
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Horrible Experience!
February 20, 2017

Pathetic Experince!

We ordered a folding wardrobe and Mixer from Ebay worth 5000/-!

First they delivered the said products very late and then they delivered the faulty products and refused to make any refund.

Huge Disappointment as a customer.

Later, when we gave bad rating on Ebay website, then we got a call from Vendor asking to change the rating and make it positive. And in return they asked to give us a gift voucher worth 500/-.

Such a cheater! Never ever buy anything from Ebay!

Date of experience: February 20, 2017
New York
5 reviews
5 helpful votes
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Shopping on eBay is fun and there is almost nothing you can't find on eBay. Most sellers offer very low/moderate prices on shipping. Even international orders arrive quickly and efficiently.

Date of experience: February 17, 2017
Canada
1 review
0 helpful votes
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After reading the reviews I see that many people have the same issue I have. I went to purchase a bunch of items for my Exhibitor role for the Calgary Comic Expo and I chose which account the money **Should** come out of. I placed the order and then I opened my email to a bunch of NSF's so I paniced and went into the account they tried taking the funds from and it wasn't the account I selected. I now have negative(-)$1,600.00 in the account I didn't intent on using and PayPal then went into the appropriate account and took the funds. So now I'm out 1,600 and I have about $150.00 worth of product coming to me. I then in a panic called PayPal and their representatives were unprofessional and made it seem like this happens all the time and said they will provide me with a Bank Letter to resolve the issue. I had to call them three(3) times to get a proper response... I then brought the letter to the bank and the bank then said its not their issue as they're not the ones that caused these so they said PAYPAL should cover this. Basically Im stuck with a $1,600 bill that PayPal caused with their crappy system that I now have to pay back or else my credit goes down the drain. Thanks for ruining a struggling mans life.

Date of experience: February 17, 2017
Pennsylvania
1 review
0 helpful votes
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Product not delivered
February 17, 2017

I placed an order for 2 Thermostats on the website. After 20 days of not receiving the product the ebay customer service tells me that I need to resolve the matter with the seller. Furthermore they tell me I need to wait 3-5 business days for me to get any update back on resolution. In the mean time I do not have the product for over a month and I have paid for that transaction using Paypal who will charge me late payment if I do not make a payment to them for the un-received/lost item. What a painful experience. I wish I had stuck to Amazon. I had a broken item from amazon recently, and within a day the product was picked up and new one delivered at my door step. Lesson learnt, I am never buying with ebay again!

Date of experience: February 17, 2017
Illinois
3 reviews
1 helpful vote
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Changed my mind
February 17, 2017

Thought that the products are not genuine, as the sellers send defective and non branded items. But my recent experience was so good as the products were genuine and the delivery of the product was also very fast.

Date of experience: February 17, 2017
Iceland
2 reviews
1 helpful vote
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So happy with ebay
February 16, 2017

I have never bought off ebay before, because i thought i would never recive my merchendice. But now i have used ebay and i was very happy with everything
Thanks ebay team

Date of experience: February 16, 2017
Michigan
1 review
0 helpful votes
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Was a member since 2003. Bought something that did not work... fought with both eBay and PayPal to get a refund... finally closed my account... they do not care about how long u have been with them... do yourself a favor and shop on amazon... way better customer service

Date of experience: February 15, 2017
Canada
4 reviews
9 helpful votes
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Love ebay, I always classify my searches to see the % ratings of the sellers and never buy below 99.7%. Below that is at your own risk! Also I wish ebay would make it easier on us customers like myself by providing in search options the % ratings instead of having on every single page to press Ctrl+F then typing in 100% and so forth to illiminate the rest...

Been a long time customer of ebay and when you know how to search its a great site.

Date of experience: February 15, 2017
Canada
1 review
1 helpful vote
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WHY DO THEY NOT SUPPORT THEIR SELLERS
SELLERS LOOSE BIG TIME==I WILL NOT HAVE ANYTHING TO DO WITH THEM
GO TO AMAZON=CRAIGSLIST

Date of experience: February 14, 2017
Massachusetts
1 review
2 helpful votes
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Ebay charged me 10% plus paypal charged 3%. They are very sneaky about hiding the fact that there are fees until you close the deal and then find out. Ebay sucks.

Date of experience: February 13, 2017
Pennsylvania
1 review
1 helpful vote
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I bought some blank CD's for $14.99 post said you get 50 in a pack when I receive the CD's someone took a permanent black marker and cross out the number 50 and rote 25 at the top I counted the CD's and there was only 25 in there so the seller used half the CD's then sold the rest. It didn't say you got only 25 CD's before I purchased it.

Date of experience: February 11, 2017
Ohio
6 reviews
6 helpful votes
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Ebay Review
February 11, 2017

First time using Ebay the most wonderful experience. I place 3 separate order I received every item within a few days. I was amazed! My New Company!

Date of experience: February 10, 2017