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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I sold a Nursing book from college... the lady then claimed I mailed her a book I have never even owned. Seriously... so I have to pay for her to mail me the book back, and refund her the $69.99, they always side with the buyers, treat sellers terrible. Sick of it all----if you can sell somewhere else DO SO!
I would award ebay zero stars if there was an option. I sold an item via the post office and obtained a receipt as proof the customer claimed that they hadn't received the item. Automatically their payment was refunded back to them even though I had a receipt as proof. When I contacted the post office they confirmed it was sent. Now I have made a double loss. Loss of payment and the item which was worth more than what I sold it for. I am utterly disgusted and disappointed.
For all us Old fats who order something with a remote control. I order a winch with a remote control well it came with a control with a 6 foot wire attached to winch! O they said you wanted wireless. Wanted to charge me 100 bucks more for wireless control plus pay for returning winch back 40 50 bucks. What a scam. I looked up remote control in the dictionary clearly detached from but I did not win my appeal. Buyers beware when you order your next tv with a remote control the wire just might not reach your recliner. Very disappointed. Also I get how was my items from ebay all the time when I'm happy with them anything I'm not or wish to return I do not see anything to review.
My mom had a heart attack and is in the hospital so I canceled her only pending sale. The buyer was still able to leave negative feedback even though payment was never completed. I called eBay to explain the situation and they did not care. So my mom is now stuck with this feedback. My family is in shock at the heartlessness and cruelty of eBay customer support right now. No one in my family will be using eBay again in the future.
I buy all sorts of items on eBay over the years... both new and used. I have enjoyed the whole experience. Shopping, Bidding and Winning. I always check eBay before buying most items. I have bought clothing, electronics, jewelry and even vitamins and supplements all at great prices! I can't say enough about the site - love 'em!
Very bad customer service. Be careful if you want to buy something expensive. EBay is protecting their money not yours! If they are losing $ they not gonna be on your side! Make people sell fake items as real and eBay supports them!
EBAY NOT NOT BE ALLOWED CONTINIUS OPERATE IN USA!
I PURCHASE A TV IN EBAY AND GOT BROKEND (THEIR CUSTOMER SERVICES ARE USELESS (ONLY SAY WAIT AND CALL PAY PAL)
I HAD TO SCALATE TO THEN FOR A REFUND (HOW THEY ADD MONEY IS WARRANTY) AFTER 12 DAYS WITH AND SEVERAL CALL THEY ONLY SAY NEED T PAY FOR THE SHIPPING AND WAIT, EVENT I RECOVERY FOR A SERGURY... STILL MY MONEY IS IN THE AIR AND I WITH OUT TV.
I HOPE PAYPAL AND EBAY WILL MOVE TO MEXICO IN THE OTHER SIDE OF THE WALL.
NEVER TRY THEM AGAIN
ITEM#*******758
SELLER bidtradellc
MANUEL ACOSTA
First off, I would like to say that I've been a member of eBay as a seller and buyer since 2006 (11 years ago from when I'm writing this), and I have had no prior offenses or strikes against my account until this past week. I've also had hundreds of positive ratings with a 100% positive feedback. I listed an item in an incorrect category when trying to get the selling listing together, eBay sent me a message and immediately restricted my account indefinitely without warning. I called customer support and the agent on the phone was SO RUDE to me and was telling me all these other ways he would restrict my account for trying to lift the permanent ban on my account for listing items. The fees are also 13-15% of your sales so it's not worth your time to even list on there. There are so many other selling platforms that have much better customer service than this. EBay doesn't even have a strike policy, you screw up once and you're completely cut off. For clothing, shoes, and accessories, use Poshmark, StockX, and GOAT. They are way better than eBay. I'm gladly taking my business elsewhere. After being with them 11 years, I get treated like a doormat. Horrible customer service.
Pathetic Experince!
We ordered a folding wardrobe and Mixer from Ebay worth 5000/-!
First they delivered the said products very late and then they delivered the faulty products and refused to make any refund.
Huge Disappointment as a customer.
Later, when we gave bad rating on Ebay website, then we got a call from Vendor asking to change the rating and make it positive. And in return they asked to give us a gift voucher worth 500/-.
Such a cheater! Never ever buy anything from Ebay!
Shopping on eBay is fun and there is almost nothing you can't find on eBay. Most sellers offer very low/moderate prices on shipping. Even international orders arrive quickly and efficiently.
After reading the reviews I see that many people have the same issue I have. I went to purchase a bunch of items for my Exhibitor role for the Calgary Comic Expo and I chose which account the money **Should** come out of. I placed the order and then I opened my email to a bunch of NSF's so I paniced and went into the account they tried taking the funds from and it wasn't the account I selected. I now have negative(-)$1,600.00 in the account I didn't intent on using and PayPal then went into the appropriate account and took the funds. So now I'm out 1,600 and I have about $150.00 worth of product coming to me. I then in a panic called PayPal and their representatives were unprofessional and made it seem like this happens all the time and said they will provide me with a Bank Letter to resolve the issue. I had to call them three(3) times to get a proper response... I then brought the letter to the bank and the bank then said its not their issue as they're not the ones that caused these so they said PAYPAL should cover this. Basically Im stuck with a $1,600 bill that PayPal caused with their crappy system that I now have to pay back or else my credit goes down the drain. Thanks for ruining a struggling mans life.
I placed an order for 2 Thermostats on the website. After 20 days of not receiving the product the ebay customer service tells me that I need to resolve the matter with the seller. Furthermore they tell me I need to wait 3-5 business days for me to get any update back on resolution. In the mean time I do not have the product for over a month and I have paid for that transaction using Paypal who will charge me late payment if I do not make a payment to them for the un-received/lost item. What a painful experience. I wish I had stuck to Amazon. I had a broken item from amazon recently, and within a day the product was picked up and new one delivered at my door step. Lesson learnt, I am never buying with ebay again!
Thought that the products are not genuine, as the sellers send defective and non branded items. But my recent experience was so good as the products were genuine and the delivery of the product was also very fast.
I have never bought off ebay before, because i thought i would never recive my merchendice. But now i have used ebay and i was very happy with everything
Thanks ebay team
Was a member since 2003. Bought something that did not work... fought with both eBay and PayPal to get a refund... finally closed my account... they do not care about how long u have been with them... do yourself a favor and shop on amazon... way better customer service
Love ebay, I always classify my searches to see the % ratings of the sellers and never buy below 99.7%. Below that is at your own risk! Also I wish ebay would make it easier on us customers like myself by providing in search options the % ratings instead of having on every single page to press Ctrl+F then typing in 100% and so forth to illiminate the rest...
Been a long time customer of ebay and when you know how to search its a great site.
WHY DO THEY NOT SUPPORT THEIR SELLERS
SELLERS LOOSE BIG TIME==I WILL NOT HAVE ANYTHING TO DO WITH THEM
GO TO AMAZON=CRAIGSLIST
Ebay charged me 10% plus paypal charged 3%. They are very sneaky about hiding the fact that there are fees until you close the deal and then find out. Ebay sucks.
I bought some blank CD's for $14.99 post said you get 50 in a pack when I receive the CD's someone took a permanent black marker and cross out the number 50 and rote 25 at the top I counted the CD's and there was only 25 in there so the seller used half the CD's then sold the rest. It didn't say you got only 25 CD's before I purchased it.
First time using Ebay the most wonderful experience. I place 3 separate order I received every item within a few days. I was amazed! My New Company!
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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