eBayReviews 3,492

I sold my PC that I built myself. Once the buyer received it I started getting images of damage saying it had been damaged in transit because there was no damage in the pics on my ebay selling page so a tried to claim insurance from the delivery service but once I forwarded the images the seller sent the delivery service said that's not drop damage you can see where the metal has been bent outwards so rang ebay and told them I think am getting scammed what should I do they told me nothing until the buyer opens a case so i wait but hes still sending pic of damage 1 being a cpu delidded without intel I5 stamp on top i built this myself and am dam sure that dont rub off plus the egit took the pic on top of my case with the cpu fan still attached and ebay put the case In his favor because he opened the case and told them he did not do the damage, so I said on the phone you can see this is a scam. We have no proof there is no pics of the item before it was sent. Yes, there is pics there on my ebay selling page of no damage and 2 that ain't my CPU google i5 cpus and you will see stamps on all of them they did and you're saying he won because he opened the case I rang first and you told me to wait. Yes, but we are following strict guidelines so sorry, there's nothing we can do. So am £220 out of pocket i also have to pay his return and i get a broken item thats not all mine how on earth is that fair. So there it is ebay protect scammers

I have been selling on eBay for over 17 yrs. Wow, it was great in the beginning! In fact, I was able to make it my only job for a period of time in the past. However as time went on, rules became more stringent for sellers and more lax for buyers. In the recent years, I have had buyers take advantage of the "not as described" reason for return. Once a buyer states this as a reason for return, it automatically means the seller pays for return shipping. A buyer can be a nightmare and no way to let the public know because no negatives or even neutral is able to be given to a buyer. I have sold one item that I know was working and the buyer claimed it did not. When they returned the heavy item (lots of return postage I had to pay) I got back a DIFFERENT item than the one I shipped out. However eBay still gave them their money and I was left with a damaged non working item AND my money. Recently someone claimed I sent a different item than the one in the listing claiming "the stitching looks different". I had no similar item so no way that was possible. This is all so frustrating dealing with the buyers that get snotty and accusatory. So after 17 yrs, I am hanging it up! I Will still be a buyer because now I know I can return anything at someone elses expense if the notion hits me. I can also buy a similar model electronics item and say "not as described" and return to them my old dead one at their expense! They do have many bargains so it is a great place to buy. They are all about the buyers.

As a buyer, I've received broken items, items with holes and items that were completely different than their descriptions. I've waited 2 months to receive items from China just for them to fall apart within minutes of receiving them. When returning an item, I've been charged a "restocking fee" by the seller for an item that was never used and still in original packaging and could be resold at full retail price. Then eBay auto drafted money out of my PayPal account without my knowledge or approval for the shipping label to return the item, costing me almost as much to just have kept the item. Had I known all this I probably would have just kept the item. As a seller, I've listed and sold an item, then issued a partial refund to the buyer but was still invoiced by eBay for 10% of the initial listing price, without the refund. That's because eBay takes 10% of everything you sell. You can just think of that like for every $80 you sell, you're giving up an $8 item to eBay for free. As if that's not enough, today I received an invoice that was too high to be 10% of the total cost of the items I had sold, so I contacted their "do not care" department and spoke with a woman who told me they are now charging their beastly 10% on the "total value" meaning you're paying them 10% of what it costs to ship the item as well. Now that $8 item you're giving away to the money lords of eBay for $80 worth of sales is a $10 loss because you pay 10% of shipping cost, plus 10% of the item's cost. I tried to reason with this woman explaining that in all my listings, I select the option to charge the actual cost of shipping to the buyer. I do not make any profit on shipping, why should I have to pay eBay 10% of it? Did they somehow assist with picking up my boxes? She told me they were doing this now to entice more sellers to offer free shipping. I told her they were enticing more sellers to sell elsewhere if they want to have anything left over as profit. I'm removing all of my items for sale that don't have current bids and never will I shop here as a buyer again. You've finally done it with me eBay. Member since 2006

Be sure you only buy an item on ebay and not sell. They charge you when you list it, if it doesn't sell they charge you again when you relist it and the charge you 10% when you sell it
I paid 65 dollars to sell a 350 dollar guitar on ebay. That is extortion. They do not tell you this up front. I called them and told them to make a note on my account that will never ever get 1 penny more from me. I know I won't hurt them but if everyone started boycotting them they would get the message.

I bought a Christmas tree, but I got a snag (seen in the photo). Of course I sent it back. In accordance with the Buyer Protection policy I had to return the money for the return delivery. I have just been robbed at 2000RUR. Ebay is not in compliance with its rules and also cooperates with the obvious scams, hanging labels them "top sellers".

I recently made a double payment to my Ebay seller account for seller fees. They have held this over payment for 28 days now and told me it takes 30 days to get a refund! Once Ebay has your money good luck getting it returned. They choose how long they will hold it and when it will be retuned and you are powerless to do anything about it. Scam tactics to be sure. Make sure you read their seller agreements in their entirety before you use their service. I will never do business with them again!

Every time I listed something it always said free but get you for 10% at the selling price which is rediculous for the volume they sell. I also had an open case with Diamond tools warehouse making you believe they were selling another product which went to their favor because they cheat the system. EBay then pulled my feedback and removed the purchase off my account so I couldn't contact them. I was fine not getting my refund but I'm not entitled to my review of this shady company?