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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I purchased a LV purse, and it says in the descriptions and messages between me and the seller that item was in great condition, no wear, rips or tears! When the purse arrived, there are 3 holes at the 3 bottom corner of the purse. Immediately contacted the seller, minutes after unboxing it and sent her the photos. She then accused me of poking holes on the purse! And denying It's her purse! I send her a photo of the datecode to prove that it is definitely her purse. And then she started accusing me of burning the bottom of the bag! I told her, i was never a smoker and why would i ruined a bag i paid almost a grand for? She won't accept return and she said she will escalate the case and let ebay decide. Got an email from ebay and said they made a decision in favor of seller! I contacted ebay, and talk to their high value customer rep and i filed an appeal sent all the photos and they revised the decision and i got full refund! Kudos to these people who reviewed my case and realized that the seller is lying and with my history of buying LV purses all this years on ebay and giving feedback to all the sellers where i got my previous LV purses I think helped a lot. And one more thing, this seller has 0 feedback and just started being a seller on ebay recently, had i noticed that i would never bought from her! Please check the feedback before purchasing, some of the sellers are trying to rob people of their hard earned money!
Thank you ebay for the packages arriving on time and sometimes early then expected, greatly appreciate it. Better than WISH i must say.
I love shopping eBay! Once you understand the difference between auction items and buy it now, and how to use the site it's a great and affordable shopping experience
Insurance my a...! I was just cheated of £200, and ebay won't do nothing about it even though they know they have a dodgy seller on the site (uk-performance-uk) that sell fake car parts. After returning the item last month, never received my money back (and ebay closed the resolution case 3 days before deadline and before they paid back.) I did nothing wrong, kept in contact with that cheating seller, asking about my return. Because the case is closed and the item wasn't paid threw paypal, there is nothing ebay will do to help and nothing to punish them! I'm not even able to give them a bad review as the purchase was taken off my list! Only told me to be more careful in the future(!) Scum.!
I bought a video course on forex trading for $93.50 with 2 day shipping. After purchasing, seller contacted me and offered the choice of a download or the course on a memory stick with delivery in 15 to 17 days. The did not deliver and do not respond to repeated requests. The seller goes by the handle pauburn_21 and he is with eforexstore.com, which has yet to respond to my email. When you are dealing with ebay, you are dealing with their robot, and it appears to be impossible to contact a human. Their robot is going by the 2 day shipping for download, not the 17 day shipping for snail mail. Thus ebay considers my 30 day window closed when it should actually close Feb. 3rd or thereabouts. They won't even let me contact them to correct. If you like being caught in robot hell when a vendor screws you over, feel free to deal with ebay. I will no longer. Screw them.
I ordered a display case which is not the correct color - came in Maple but ordered Oak. Unable to find contact information on website. Tried to use their email return and it claimed I never ordered the stuff, even though I have emails and receipts to show I did. Entered every number and code I could find and each time they say the item was not found. What a joke! Customer Service SUCKS! Winston Salem, NC
You can find anything on EBay and sell anything on eBay. The prices are a steal and when you sell something, their assistance is top notch
I recently got ripped off my one of their retailers. After searching the net I got a phone number and sat on hold for 40 mins. Then started a email dialogue. But their email addresses expire after sending so they direct you to the website which gives you a one time passcode to call with. After entering that code they hang up on you automatically. Tried 6 times before I gave up on my money. There's better ways to shop than this.
It"s been months waiting for my stuff. And i got messages from ebay saying it"s past tge due date for refunds. Excuse me! I paid for these things. Bad place to order from.
Very much depends on the seller when shopping here. I had positive experiences together with worse ones, and again - everything is up to the seller. Check the reputation first and try to meet in person if possible.
Terrible site power seller and sold only authentic goods to which all receipts could be produced yet they closed my account, would never recommend to any one, seller has no rights on this site anymore rubbish
It is a great site to search weird things like old football cleats or gloves for a low price.
It would be better if shipping filters can be more flexible.
Ebay- This place has some lousy seller. Do not buy from this person Pivone. I made the mistake of buying the Ninja Graphics Kit. I paid $19.00 for this. I thought it was on DVD or CD. At the bottom of the listing it says a download link. My mistake. After purchase i got a download link. I never open it. I tried to cancel the order. Open a case with ebay. They said it's not eligible for Ebay purchase protection. Seller would not answer emails. Ebay chose to side with the seller.
After Ebay close the case. They remove the listing from my purchase history, even though I still paid for this. They remove the feedback which I left. Here is a copy of the feedback.
Lousy Seller, No Money Back Guarantee, No Ebay Protection, Never Buy Digital.
This Seller Pivone Got Away With This With Ebays Help. NEVER BUY DIGITAL PRODUCTS FROM EBAY.
They chose to remove my feedback to protect there sellers with no Guarantee after sale, even if it's purchase by mistake.
After buying an item on ebay.ca or ebay.com the seller become unregistered user. I called ebay and the said I have to follow up with paypal. WTF!
I leterly was on hold for 2h and 45min before I give up.
The below is the ebay message.
This listing **************) has been removed, or this item is not available.
Please check that you've entered the correct item number
Listings that have ended 90 or more days ago will not be available for viewing.
I canceled ebay from my life. Trust me you should too.
This site is not reliable. Firstly send fake item and when we say for money back than eBay says this and that procedure. Itne ka item bhi hota jitna ye procedure follow k liye bolte hai, or money back nhi karte. Really Amazon is a very good for online shopping
I sold an item on eBay, stated a NO RETURN policy. Of course, buyer going by the handle jlink888, Jian Lin, *******396, says item is broken. I state the item is brand new, and wanted proof that the item was broken, which the buyer would not provide. I then stated, and copied the portion of the listing that stated no returns.
Buyer opened a case. EBay rules in the buyers favor. Directs the buyer to return the merchandise, which is 2 pieces. As soon as the tracking shows it was received, eBay refunds the full purchase price. Problem is, only one of the pieces is returned. I call eBay. They tell me that I have to get the buyer to admit that he doesn't intend on returning the other piece. Ya, fat frigging chance he will do that. The buyer, of course, lies, and says that he returned both pieces. The buyer has NO INCENTIVE TO TELL THE TRUTH. EBay takes him at his word. I am out half of the product, and all of the money. EBay is a scam. They essentially help buyers defraud sellers. I am closing my account and will NEVER sell on eBay again!
It kind of become a sick obsession. I really love shopping, I am your stereotypical, however I don't always like shopping for items at full price. What i love about eBay is that you can get items used/new. Obviously somethings you have to get new, but they usually have amazing prices. And the online stores through eBay actually have pretty decent quality items! There is however some sellers that can trick you at times. You just need to read reviews on that individual seller if you're not sure about what you're buying!
Title says it all. I've been selling over 10 years and been scammed so many times by buyers who claim items were never received and despite the fact tracking info states "delivered" buyers still receive refunds so I'm out of money and lose my items!
Opened a new account on Ebay and won an item. Paid for it and received an email stating my account was suspended! I paid for this item, $206.00 and have not received it yet and when I went to look and see where the item was tracking wise, it doesn't show that it has been sent. I paid with a credit card and not my paypal account. When I clicked on 'I haven't received my item', it says I am no longer covered by Ebay buyer protection. What?!?!?! So, I pay for an item, Ebay suspends me for no reason and I haven't got the item I paid for? Is this not theft? The seller will be able to keep my money and the item I paid for? I will do a charge back. I am in shock and will never attempt to do another purchase from Ebay. So unhappy with this whole experience. I do not recommend.
Its my worst experience on eBay. They sell poor quality products and no refund policy. They have poor customer service. They don't even care about buyer's satisfaction.The sellers on eBay are fake, they just want money. There is no response from their side.
Please don't purchase any thing from seller named as zafraa_india
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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