Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBayReviews 3,492

1.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Elena V.
Unfollow Elena V.
Share Review
Report Review

I purchased a LV purse, and it says in the descriptions and messages between me and the seller that item was in great condition, no wear, rips or tears! When the purse arrived, there are 3 holes at the 3 bottom corner of the purse. Immediately contacted the seller, minutes after unboxing it and sent her the photos. She then accused me of poking holes on the purse! And denying It's her purse! I send her a photo of the datecode to prove that it is definitely her purse. And then she started accusing me of burning the bottom of the bag! I told her, i was never a smoker and why would i ruined a bag i paid almost a grand for? She won't accept return and she said she will escalate the case and let ebay decide. Got an email from ebay and said they made a decision in favor of seller! I contacted ebay, and talk to their high value customer rep and i filed an appeal sent all the photos and they revised the decision and i got full refund! Kudos to these people who reviewed my case and realized that the seller is lying and with my history of buying LV purses all this years on ebay and giving feedback to all the sellers where i got my previous LV purses I think helped a lot. And one more thing, this seller has 0 feedback and just started being a seller on ebay recently, had i noticed that i would never bought from her! Please check the feedback before purchasing, some of the sellers are trying to rob people of their hard earned money!

Date of experience: January 24, 2017
Canada
2 reviews
3 helpful votes
Follow trina b.
Unfollow trina b.
Share Review
Report Review

Thank you ebay for the packages arriving on time and sometimes early then expected, greatly appreciate it. Better than WISH i must say.

Date of experience: January 24, 2017
Canada
10 reviews
21 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Share Review
Report Review

I love eBay
January 23, 2017

I love shopping eBay! Once you understand the difference between auction items and buy it now, and how to use the site it's a great and affordable shopping experience

Date of experience: January 22, 2017
GB
1 review
0 helpful votes
Follow pawel K.
Unfollow pawel K.
Share Review
Report Review

Insurance my a...! I was just cheated of £200, and ebay won't do nothing about it even though they know they have a dodgy seller on the site (uk-performance-uk) that sell fake car parts. After returning the item last month, never received my money back (and ebay closed the resolution case 3 days before deadline and before they paid back.) I did nothing wrong, kept in contact with that cheating seller, asking about my return. Because the case is closed and the item wasn't paid threw paypal, there is nothing ebay will do to help and nothing to punish them! I'm not even able to give them a bad review as the purchase was taken off my list! Only told me to be more careful in the future(!) Scum.!

Date of experience: January 22, 2017
Minnesota
1 review
0 helpful votes
Follow Douglas K.
Unfollow Douglas K.
Share Review
Report Review

I bought a video course on forex trading for $93.50 with 2 day shipping. After purchasing, seller contacted me and offered the choice of a download or the course on a memory stick with delivery in 15 to 17 days. The did not deliver and do not respond to repeated requests. The seller goes by the handle pauburn_21 and he is with eforexstore.com, which has yet to respond to my email. When you are dealing with ebay, you are dealing with their robot, and it appears to be impossible to contact a human. Their robot is going by the 2 day shipping for download, not the 17 day shipping for snail mail. Thus ebay considers my 30 day window closed when it should actually close Feb. 3rd or thereabouts. They won't even let me contact them to correct. If you like being caught in robot hell when a vendor screws you over, feel free to deal with ebay. I will no longer. Screw them.

Date of experience: January 20, 2017
North Carolina
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Customer Service SUCKS
January 20, 2017

I ordered a display case which is not the correct color - came in Maple but ordered Oak. Unable to find contact information on website. Tried to use their email return and it claimed I never ordered the stuff, even though I have emails and receipts to show I did. Entered every number and code I could find and each time they say the item was not found. What a joke! Customer Service SUCKS! Winston Salem, NC

Date of experience: January 20, 2017
Florida
5 reviews
0 helpful votes
Follow paul Q.
Unfollow paul Q.
Share Review
Report Review

You can find anything on EBay and sell anything on eBay. The prices are a steal and when you sell something, their assistance is top notch

Date of experience: January 20, 2017
Canada
1 review
1 helpful vote
Follow Stephen D.
Unfollow Stephen D.
Share Review
Report Review

I recently got ripped off my one of their retailers. After searching the net I got a phone number and sat on hold for 40 mins. Then started a email dialogue. But their email addresses expire after sending so they direct you to the website which gives you a one time passcode to call with. After entering that code they hang up on you automatically. Tried 6 times before I gave up on my money. There's better ways to shop than this.

Date of experience: January 19, 2017
Canada
2 reviews
3 helpful votes
Follow Deborah M.
Unfollow Deborah M.
Share Review
Report Review

OMG
January 18, 2017

It"s been months waiting for my stuff. And i got messages from ebay saying it"s past tge due date for refunds. Excuse me! I paid for these things. Bad place to order from.

Date of experience: January 17, 2017
France
4 reviews
0 helpful votes
Follow Char R.
Unfollow Char R.
Share Review
Report Review

It depends...
January 18, 2021

Very much depends on the seller when shopping here. I had positive experiences together with worse ones, and again - everything is up to the seller. Check the reputation first and try to meet in person if possible.

Date of experience: January 13, 2017
GB
1 review
2 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Terrible service
January 11, 2017

Terrible site power seller and sold only authentic goods to which all receipts could be produced yet they closed my account, would never recommend to any one, seller has no rights on this site anymore rubbish

Date of experience: January 11, 2017
Argentina
3 reviews
6 helpful votes
Follow Ignacio C.
Unfollow Ignacio C.
Share Review
Report Review

Great site!
July 27, 2017

It is a great site to search weird things like old football cleats or gloves for a low price.
It would be better if shipping filters can be more flexible.

Date of experience: January 10, 2017
Texas
1 review
1 helpful vote
Follow Cleve W.
Unfollow Cleve W.
Share Review
Report Review

Ebay- This place has some lousy seller. Do not buy from this person Pivone. I made the mistake of buying the Ninja Graphics Kit. I paid $19.00 for this. I thought it was on DVD or CD. At the bottom of the listing it says a download link. My mistake. After purchase i got a download link. I never open it. I tried to cancel the order. Open a case with ebay. They said it's not eligible for Ebay purchase protection. Seller would not answer emails. Ebay chose to side with the seller.

After Ebay close the case. They remove the listing from my purchase history, even though I still paid for this. They remove the feedback which I left. Here is a copy of the feedback.

Lousy Seller, No Money Back Guarantee, No Ebay Protection, Never Buy Digital.

This Seller Pivone Got Away With This With Ebays Help. NEVER BUY DIGITAL PRODUCTS FROM EBAY.

They chose to remove my feedback to protect there sellers with no Guarantee after sale, even if it's purchase by mistake.

Date of experience: January 9, 2017
Canada
1 review
0 helpful votes
Follow Ramzi C.
Unfollow Ramzi C.
Share Review
Report Review

Scammers! All of them.
January 7, 2017

After buying an item on ebay.ca or ebay.com the seller become unregistered user. I called ebay and the said I have to follow up with paypal. WTF!
I leterly was on hold for 2h and 45min before I give up.
The below is the ebay message.

This listing **************) has been removed, or this item is not available.

Please check that you've entered the correct item number
Listings that have ended 90 or more days ago will not be available for viewing.

I canceled ebay from my life. Trust me you should too.

Date of experience: January 7, 2017
India
2 reviews
0 helpful votes
Follow Shelly a.
Unfollow Shelly a.
Share Review
Report Review

Fake unsuportive
January 4, 2017

This site is not reliable. Firstly send fake item and when we say for money back than eBay says this and that procedure. Itne ka item bhi hota jitna ye procedure follow k liye bolte hai, or money back nhi karte. Really Amazon is a very good for online shopping

Date of experience: January 4, 2017
Indiana
1 review
1 helpful vote
Follow John S.
Unfollow John S.
Share Review
Report Review

I sold an item on eBay, stated a NO RETURN policy. Of course, buyer going by the handle jlink888, Jian Lin, *******396, says item is broken. I state the item is brand new, and wanted proof that the item was broken, which the buyer would not provide. I then stated, and copied the portion of the listing that stated no returns.

Buyer opened a case. EBay rules in the buyers favor. Directs the buyer to return the merchandise, which is 2 pieces. As soon as the tracking shows it was received, eBay refunds the full purchase price. Problem is, only one of the pieces is returned. I call eBay. They tell me that I have to get the buyer to admit that he doesn't intend on returning the other piece. Ya, fat frigging chance he will do that. The buyer, of course, lies, and says that he returned both pieces. The buyer has NO INCENTIVE TO TELL THE TRUTH. EBay takes him at his word. I am out half of the product, and all of the money. EBay is a scam. They essentially help buyers defraud sellers. I am closing my account and will NEVER sell on eBay again!

Date of experience: January 3, 2017
Arizona
7 reviews
14 helpful votes
Follow Tasha A.
Unfollow Tasha A.
Share Review
Report Review

It kind of become a sick obsession. I really love shopping, I am your stereotypical, however I don't always like shopping for items at full price. What i love about eBay is that you can get items used/new. Obviously somethings you have to get new, but they usually have amazing prices. And the online stores through eBay actually have pretty decent quality items! There is however some sellers that can trick you at times. You just need to read reviews on that individual seller if you're not sure about what you're buying!

Date of experience: January 3, 2017
Idaho
3 reviews
10 helpful votes
Follow Kristi T.
Unfollow Kristi T.
Share Review
Report Review

Title says it all. I've been selling over 10 years and been scammed so many times by buyers who claim items were never received and despite the fact tracking info states "delivered" buyers still receive refunds so I'm out of money and lose my items!

Date of experience: December 31, 2016
New Mexico
1 review
1 helpful vote
Follow Elizabeth N.
Unfollow Elizabeth N.
Share Review
Report Review

Awful buying experience
December 31, 2016

Opened a new account on Ebay and won an item. Paid for it and received an email stating my account was suspended! I paid for this item, $206.00 and have not received it yet and when I went to look and see where the item was tracking wise, it doesn't show that it has been sent. I paid with a credit card and not my paypal account. When I clicked on 'I haven't received my item', it says I am no longer covered by Ebay buyer protection. What?!?!?! So, I pay for an item, Ebay suspends me for no reason and I haven't got the item I paid for? Is this not theft? The seller will be able to keep my money and the item I paid for? I will do a charge back. I am in shock and will never attempt to do another purchase from Ebay. So unhappy with this whole experience. I do not recommend.

Date of experience: December 31, 2016
India
1 review
1 helpful vote
Follow shivam s.
Unfollow shivam s.
Share Review
Report Review

Its my worst experience on eBay. They sell poor quality products and no refund policy. They have poor customer service. They don't even care about buyer's satisfaction.The sellers on eBay are fake, they just want money. There is no response from their side.
Please don't purchase any thing from seller named as zafraa_india

Date of experience: December 30, 2016