eBayReviews 3,492

Sold an item on e-bay for $46, and NEVER received the money. E-bay charged me $14.95! How am i supposed to pay that and i never received the money? Also tried to cancel an order and e-bay would not let me do that either because they said it was active but the guy changed his mind -_-. Customer service is not concerned for the customer because they only cared about their $14 that i 'owe'. Its an all around mess and i do not recommend this site to anyone wanting to sell or buy, for that matter. If you want to sell, use Facebook. Its a secure and a great way to get money with no attached fees, because Facebook is free.

Ebay wants to control you.Im pretty sure they have people and friends employed that manipulate the sellers and try to set them up and play little games. They are destroying themselves from the inside out. I just started and sold an item for 8.00.Total.It cost 10.00 to ship it.The informant was so cheap didn't want to pay extra 2.00.So I canceled sale. She put a negative remark in a positive. Ebay said no remove, I'm supposed to take a loss. Thier calculation is off on shipping too. You shouldn't be allowed to buy and sell if you work for eBay. They stick thier nose in and I'm not sure if it's all legal. A failing business. Even some of the lowly workers want to bully. When you open a store it gets worse.In thier tiny mind they think they have you.My suggestion is already to find another site. Half customers are crazy and don't pay to boot. I picture 300 pound fat women that get entertainment playing games with people. 3 to 5 years EBay is finished.

WHY DOES EBAY HAVE CUSTOMER SERVICE IF THEY DON'T PROVIDE CUSTOMER SERVICE! THEY SAY MONEY BACK GUARANTEED BUT THAT'S BULL$#*!. YOU HAVE TO JUMP THROUGH ALL THESE HOOPS BEFORE THEY'LL EVEN ATTEMP TO GIVE YOU YOU'RE MONEY BACK! CUSTOMER SERVICE IS A JOKE! THEY HAVE NO POWER TO DO $#*!! THEY INSTRUCT YOU ON WHAT TO DO IF THIS HAPPENS OR THAT HAPPENS. KIND OF LIKE THE HELP BUTTON ONLINE. IT'S RIDICULOUS. THIS WAS ONLY THE 2ND TIME I PURCHASED SOMETHING THAT I WILL NEVER RECEIVE BECAUSE IT WAS SENT TO THE WRONG ADDRESS! THE FACT THAT THESE IDIOTS DON'T ASK YOU BEFORE YOU SUBMIT A PURCHASE... IS THIS THE CORRECT SHIPPING ADDRESS? LIKE THEY DO EVERYWHERE ELSE I'VE PURCHASED ONLINE IS $#*!ING STUPID! I WILL NEVER AGAIN PURCHASE A DAME THING OFF EBAY! FIRST GET SOME REAL CUSTOMER SERVICE THAT HAS THE ACTUAL POWER TO HELP. CUSTOMER SERVICE WHO CAN CHANGE SHIPPING INFO IF NEEDED, CUSTOMER SERVICE WHO CAN SEND THE SELLER MESSAGES WHEN STUFF LIKE THIS HAPPENS. NOW I HAVE TO WAIT A MONTH AND SEE IF MAYBE I RECEIVE ITEM AND THEN FILE A DISPUTE OF SOME SORT STATING I NEVER RECIEVED ITEM AND IF MY CASE MAKES SENSE TO THEM MAYBE JUST MAYBE I'LL GET MY MONEY BACK. MONEY BACK GUARANTEED HA! I CALL BULL$#*!!

I had a situation with a buyer and won the case. The buyer called the same time and because the representive he spoke to hit the "won" button first, I received a email stating he won the case. This is ridiculous! My items clearly stated on the discription in detail. The representives doesn't use their common sense and from foreign country. You can't understand what they are saying nor do they care about what's going on.As long as they are getting paid they are going to do whatever it takes to get them by..

There should be a video space on ebay's sale site for used personal electronics. This video clip would show buyers, that the item for sale is still in working condition. The buyer could actually see the used item for sale functioning, in the video clip. This would work good for both buyer and seller. I think a lot of used consumer electronics, get dismissed due to age, how the item looks, etc.Or, some people are afraid to buy used. So a lot of used consumer electronics get looked over, because there is no way of proving the item actually works, without taking the sellers world for it. Now that does not mean the seller actually has to post his item in a video. But it would be a nice option for a buyer.

Love Ebay, have had a few misses but that's mostly on clothing that has shrunk in the wash (watch out for that and get actual measurements!) Non-clothing purchases have all been excellent: Refurbished electronics by top technicians (I'm using my bargain Acer Aspire E15 to write this review), bargain books (that don't have Amazon's 3.99 shipping fee), vitamins and cosmetics. Great finds all around especially if you're looking for hard-to-find items.

I offered jewelry on EBay and receives two bids. Both were frauds. One I caught and one I shipped to. EBAY COULD NOT HAVE CARED LESS.
They suggested I call the police and report the loss. They are the vehicle for the thieves to get to sellers and the frequency suggests that they have made it easy to do and that their disclaimers protect them. I am asking for similarly defrauded seller to contact me and we see if there is the basis for a class action suit.

Online support expects all problems to fit into a very small set of options, you need to fake one of the options to even get to the Phone number. Worse yet once you actual get through the voice response system which is just as worthless as the online help you end up talking to one or more cs reps that really can't do anything. They really are no customer service reps, they are in place to walk people through the site that don't know it, ie trainers. EBay was once a good company but 20 years later it's time for someone else to steal the market!

I'm a seller and I've now had three conversations with Ebay customer service and each time it was simply a human-bot reading a script emotionless and not even hearing me. The representative I was speaking with had a bad habit of simply tuning me out, LITERALLY tuning me out with the mute button, then going right back to her script having no idea what I said. They have apparently adopted a hardcore attitude against their sellers and will treat you like dirt.

After asking for a supervisor, the representative actually argued with me! I re-asked the question that she couldn't answer and we ended up in the same stalemate which resulted in another request for a supervisor. After waiting on hold for 10 minutes she claimed I would receive a callback in the next 24-hours. No callback after 5 days.

God, PLEASE grant the world an alternative to Ebay. We need this corporation put down.

Be very careful, because eBay sometimes deletes negative Feedback for sellers, and you may not see valid negative feedback posted by buyers who were burned by a seller. Some sellers use eBay to sell ruined products that nobody would ever buy in person. Sellers also use a "No Returns" policy to maximize their ability to unload ruined items, and since eBay's "guarantee" is specifically limited, buyers may get stuck with unusable items.

On several occasions I have purchased pieces of Waterford and Wedgwood, a cashmere scarf, Cutco and other kitchen items, etc., listed as new, perfect, and in excellent condition, only to receive items that had subtle but very significant problems. They were ruined, due to being scorched, marked, dirty, bent, scratched, shattered internally, had finish issues, or were deemed second quality by their manufacturers for various reasons. EBay listings state that eBay guarantees items when a seller does not offer returns, but a buyer may not prevail in a claim when something is abnormal, as eBay may deem it to be a "color" issue, and they call that buyer's remorse. When a buyer offers to pay the shipping costs both ways, and the seller refuses to agree to that and refund just the purchase price, you know it's a scam. That is a seller who is very happy to have unloaded some ruined junk.

If you do not prevail in a claim, do not file an appeal online, call eBay to file the appeal. If you file it online, it will be handled by the same type of front-line employee who denied your claim in the first place. Once an appeal is denied, then even if eBay leadership later says that the case should have been decided in your favor, the case cannot be reopened. EBay leadership will tell you to contact PayPal. Plus, if you do not prevail against such a seller, any negative feedback that you post will be deleted by eBay. In fact, if you even mention the word refund in your negative feedback against a seller who has a "No Refunds" policy, eBay will delete it. Some sellers are pretty good at using eBay's rules to burn buyers, one after another, while maintaining an undeservedly good feedback score.

Sellers who list items with quality issues sometimes use fuzzy photos to disguise the issues, while those same sellers use clear, enlargeable photos for their items that have no issues. Yet these differences in listing methods, which facilitate a seller's scams, do not raise red flags with eBay when there is a claim against such a seller. In addition, even if eBay refunds you for a problem item, the seller may try to draw you into an invalid claim against the US Postal Service, claiming that the abnormality was caused by something that happened in transit.

If you can find the same item on Replacements Ltd., or Amazon, or another site with stronger guarantees, or in person, where you can see what you are buying, you may save yourself a headache by avoiding eBay, because some eBay sellers use the site to scam buyers.

I don't know who made up the bidding but it's all very stupid! First there is no place where the rules of bidding is written so how would one know when there's the bidding click instead of buy! I clicked by mistake! Second how stupid it is that there is no cancellation and how more stupid to threaten to put strict ions on your account if you don't pay! I'm not going to pay cause I don't want the item! I didn't know the rules and I changed my mind! If there would have been no return you should have written it next to bidding click! I will never use eBay again! It's conning people!