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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Nevada
3 reviews
12 helpful votes
Follow Susanna H.
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EBay used to be a great place to find just about anything you needed. However, in recent years the site has become over run with sellers from China.
Not only does this make it difficult for reputable sellers to compete with the prices of all the Crap and the Knockoffs being offered by the Chinese sellers. But it has resulted in a poor buying experience for most buyers.
Buyers take advantage of the low prices on this stuff. But then are unhappy with the length of time it takes to get their order. And most times the merchandise is very low quality and not as advertised. It is impossible to return the merchandise as most people do not realize that returning something to China will cost much more than the item is worth.
This problem has resulted in eBay now having a less than desirable reputation.

Date of experience: April 3, 2017
GB
1 review
0 helpful votes
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I have just tried to buy an item on ebay using my 'Post Office' credit card. It was refused 3 times. So I went on to Amazon to buy the same item with the same credit card, accepted, no problen.
I have always found the 'Post Office' a very respectable company and very trustworthy, so I don't understand why Ebay did not. I could have used one of my other c/cards... but... WHY SHOULD I?

Date of experience: April 3, 2017
Nebraska
1 review
1 helpful vote
Follow Leah F.
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Hate ebay
March 31, 2017

7 items i ordered were not available 4 items ebay took of line yet i had to wait to file a complaint for the day the item was supposed to be delivered. I use to order things alot but last month its been nothing but BS DON'T TRUST THEM ANYMORE

Date of experience: March 31, 2017
GB
1 review
1 helpful vote
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First I ordered table fan from eBay and they took 45 days to complete the process even they confirmed that they can deliver within 10 days. Again after some time once again I ordered helmet from eBay site that was biggest mistake in my life and they took another one month to deliver the products, friends dont buy anything from eBay. They dont care about customer satisfaction they are concerned only with money.

Date of experience: March 30, 2017
California
2 reviews
4 helpful votes
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Shopping here make me happier. I will shop here more time. I think the are responsible for us. consultant can get imidiately quickly. Very important. Delivery quite specific. Kind services. All of these make me happy and happy

Date of experience: March 30, 2017
China
2 reviews
1 helpful vote
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It'a a great website!
March 30, 2017

I think it's really a great website, There are many kinds of products to choose from, and the website easy to use.

Date of experience: March 30, 2017
India
1 review
3 helpful votes
Follow Ebay S.
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NEVER EVER BUY FROM EBAY.IN. Flipkart and Amazon are much reliable sites and provide quick resolutions to customers than this good for nothing ebay.in site.

My hateful experience is as follows:
I bought an iPad from eBay two months back (biggest mistake of my life). The product was a defective one and I immediately claimed refund on it. I have not received any resolution for this till date. I was waiting for the ebay courier service to come pick up the defective item (dent) and they did not come for over a week and so I had ship it back to the fraud seller damaged the product (broke screen) and put the blame on me. The ebay people along with the seller are blaming me (the customer) for the damage (WTF?!) and asked me to submit so many proofs. I sent them all sorts of proofs like Declaration letter from courier office, tracking sheet of the consignment, hundreds of images of the iPad, etc. I have submitted all the proofs from my side and yet to receive refund. EBay is the worst ecommerce site ever. Customer Service is just THE WORST. Don't ever buy here.

DON'T BELIEVE IN THESE MISCREANTS. SHOP ON FLIPKART OR AMAZON OR ANY OTHER SITES EXCEPT FOR EBAY.IN. LIVE A HAPPY AND PEACEFUL LIFE.

Date of experience: March 29, 2017
Hong Kong
3 reviews
1 helpful vote
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Good Site
March 29, 2017

I'm not a big fan of eBay, the website is good to use. There are all kinds of products to choose from.

Date of experience: March 29, 2017
Illinois
2 reviews
5 helpful votes
Follow Jim V.
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Treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash treats their sellers like trash

Date of experience: March 28, 2017
New Mexico
1 review
1 helpful vote
Follow Jesse T.
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I used to buy everything I didn't need right now on ebay but I hate shopping on eBay now because every ad is failed advertising! Say you want to buy a $5 HAMMER, you sort by LOWEST PRICE first and filter to BUY IT NOW format and you start seeing these awesome hammers! Well. You you click it and chose which one you want and it $20 and you find the $5 item is a nail! Every ad is a "STARTS AT..." ad and sells a screw or a nail for the lowest price. Irritating, loosing a good customer eBay.

Date of experience: March 27, 2017
New Jersey
1 review
2 helpful votes
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HIGH FEES
March 27, 2017

I received an email on ebay saying:" Sell 1 item for free". I received an invoice 4 days later for $49.00. Paypal deducted $15 and i paid $10.50 for Shipping. All this and I haven't even received payment yet. This was my 1st item and last I will ever sell on ebay. Your fees are way too high and so is PayPal's, I will never sell anything on ebay again.

Date of experience: March 26, 2017
Florida
1 review
2 helpful votes
Follow Ted H.
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EBay changes they have made that hurt my sales over last 5 years. What will they do next? I say go somewhere else.
1. Used to have an effective application called Auctiva that was a banner that went across the face of your ad and if people clicked on it it would take them to that product. Now it takes you to all your products. I have over 2500 ads. They now leave as they don't see the item. This cut my sales in half
2. In your purchase history if the item is over a few months old and you click it to buy from the people you bought from before it doesn't bring you to them, instead it shows you similar products. You don't build brand loyalty With this. They want the credit or brand to be eBay. This hurt sales as well.
3. They increased the cost of an anchor store and raised the number of free ads on this to 10,000 ads. Now people list and duplicate list a lot more ads but this doesn't mean the site has more buyers. It just means you have to list a lot more items to keep your sales rate up. Work harder but don't earn more money.
I am waiting for my subscription to end as i signed for a year and then i will decide if i should go away. Really it is that i am being chased away by their behavior. I will be trying Amazon. If you can do your own marketing then try Ebluejay.com. You pay a one time 10.00 fee to set up and no other fees are due. You do need to use paypal for checking out but so what. You also have to do all your own marketing. Don't expect to make one sale from ebluejay unless you do your own marketing but with better targeting you may do well with it. Just use all the money you would pay to eBay and see if you can beat them. I think you will

Date of experience: March 26, 2017
Pennsylvania
1 review
0 helpful votes
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CALLED ABOUT A MALICIOUS FALSE REVIEW ON AN ITEM WE SOLD AND HAD TO WAIT OVER 45 MIN TO TALK TO SOMEONE EVEN THOUGH EBAY'S WEBSITE SAID 1 MIN WAIT. TOP SELLER AND AWFULCUSTOMER SERVICE- CAN'T UNDERSTAND CUSTOMER SERVICE REPS - HAVE TO EXPLAIN SITUATION MULTIPLE TIMES FOR THEM TO UNDERSTAND- HIRE USA REPS!

Date of experience: March 26, 2017
Florida
2 reviews
2 helpful votes
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I have been a customer with eBay for 14 years. Ebay used to be great. It stood by the products it sold and a safe site to buy anything. For last two years, when Ebay started having more sellers from China to sell staff. The quality of the products has gone away down. Ebay is no longer a trusting and safe site to buy anything now. Don't buy anything from eBay, especially the products are listed under " china" if you can avoid. Don't ever trust the sellers from china and there are so many dishonest thieves from that country.

Date of experience: March 25, 2017
Florida
11 reviews
24 helpful votes
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Newbie still able to affect years of great feedback even if they have never bought a thing off ebay ever before. If an item cost a dollar it has the same impact on your feedback score as something that cost 1000 dollars. Give me a break. And newbie are the worse. Block as many as you can if you want to survive as a seller. Engrave all of your items. Copy and paste blocked ebayers, look online for a good list. Still getting peoples old junk returned, and there is nothing that you can do except refund the thief. Good luck! No seller protection at all, period. Then wait until they put you on punishment which is almost impossible to get out of because they limit your selling. I it unbelievable how Ebay has survived with the horrible management and polices they have in place. GOOD LUCK! Been selling there for 20 years still treated like I just started no consideration for anything except themselves and their greed. Once they put you on punishment for not meeting their crazy standard of greed they will destroy your biz buy limited the amount of items you can sell and other things to limit your sales ability and then punish you for not meeting punishment standards. They need to be sued under a class action law suit.

Date of experience: March 25, 2017
Utah
3 reviews
1 helpful vote
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This is the BEST!
March 24, 2017

This the best website I have experience to buy some stuff.its cheapest price make me crazy, especially its delivery, more quickly than other shopping website

Date of experience: March 23, 2017
Illinois
1 review
3 helpful votes
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Sellers Fees
March 24, 2017

Will never sell anything on eBay again I sold a perfectly good and perfect condition Samsung Galaxy S6 phone the final purchase price that the bidder bid was $243 they automatically took $18 off as they said it was for their fees I just got a notice from them another bill from them for additional $24.95 for something called an insertion fee which I was never informed about ridiculous will never sell anything on there again

Date of experience: March 23, 2017
California
1 review
0 helpful votes
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Tired of their BS
March 23, 2017

I sold a Apple TV in perfect condition they found in the buyers favor with no response because they said it didn't work. The Apple product was returned and worked perfectly. Deactivating my account and would rather deal with buyers in person using "OfferUp or Craigslist"

EBay

Date of experience: March 22, 2017
India
1 review
0 helpful votes
Follow Srinivasa g.
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Not good at all I purchased intax speaker last week that's not good. I call to customer care there are responding properly. I am requesting for return the product but they are not ready to take back. Pls don't by eBay product.

Date of experience: March 22, 2017
Portugal
3 reviews
3 helpful votes
Follow Altynay H.
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Great website
March 22, 2017

This is another great and best website I have experience to buy some stuff. Especially they offer customs duty payment in advance if you buy things from abroad and I love it as in the country I live the customs might take ages to release your merchandise but never had problem with eBay so far

Date of experience: March 22, 2017