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eBay Reviews Summary
The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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Ebay steal from ppl who try and sell their product. I had to pay shipping and handling and so did the buyer, that is so unfair. Also they use paypal to get paid and they are a headache. Both ebay and paypal need to burn they have ppl who cant even give u the right info and lie to customers. I will never buy or ever sell on ebay ior deal with paypal its been two weeks and i still havent gotten paid for selling my galaxy s9 unbelievable how ebay still exist stealing and lying
Have been an eBay seller & buyer for years, but it's been a while since I did my last listing and "WAS" going to do some more "BUT" now they have made there site so hard to work with that I am going to find somewhere else to do my selling
I think the sellers that use Ebay are of a lower quality and ebay does not hold them accountable for misleading ads in an attempt to sell items. I have been misled to many times and then force to pay the return shipping for an incorrect or junk item. I am done with ebay and their shifty sellers.
I am feeling nostalgic! Ebay is my first online purchase site. I guess it is year 1997. Till today i am a regular ebay customer. I never faced any issue and its a great place to buy gadgets.
I have no way of tracking my items. Its supposed to be in country of destination from 20th Feb. Today makes 1 month from the time it is supposed to have arrived. Let me say this here that in this country the courier service and post is great. So was it really shipped is the question?. Am I going to be left in Limbo? Or is this a scam where the seller takes your money rolls it for a month and when you complain, he readily sends your money back because he has used it for a month. I cant get in touch with Ebay. You have to go through a questionnaire. My problem is not on it, and that's where I get shut down. Cant move any further. I don't want my money back I want my items and sellers need to be penalized for not coming up with the goods.
Powered by www.trackingmore.com
Number Origin Destination Status
UD*******CN
WishPost
China
*******3454 email (Select Courier)
Transit
(40Days)
2018-02-20 11:51:00, Arrived at destination country,
2018-02-18 11:51:00, Departed from Airport to destination country,
2018-02-16 17:15:22, Arrived at airport of the original country,
2018-02-16 04:46:56, Departed from customs of original country,
2018-02-14 19:52:22, Departed from Carrier,
2018-02-14 19:32:08, Arrived at Carrier,
2018-02-14 19:30:33, Arrived at customs of original country,
2018-02-10 04:17:21, Departed from the first mile sorting center,
2018-02-10 03:09:44, Arrived at the first mile sorting center,
2018-02-09 10:45:13, Picked up,
2018-02-08 15:41:06, Wishpost order generated,
As a trial I bought beads from two sellers.the date for receiving came and went, so I contacted the seller. Received an email from Ebay if the problem was not resolved within 5 days to notify them and they would step in. The next day I get an email refunding my money.and saying the case was closed. I waited over a month. For the product. The same thing happened with the second seller. Only at this place i had ordered 12 items. Its gone past the due date so I contacted the seller in the message I specifically told him/her that I want the product. He comes back the next day saying hes refunding my money. This is ridiculous they take the money make you wait for more than a month. I cant track my package the courier is supposed to be Wanse there's no way of tracking it on Ebay. I'm afraid to contact the seller about the rest of th items lest he refunds me those items and I need them. So I'm left in a quandary.
It's like a worse version of alibaba. EBay's board of director's really messed up not capitalizing or attempting to capitalize on such a huge market like china, where the billionaire jack ma is enough to demonstrate everything wrtong with eBay.
I have been an Ebay seller for years... Sellers used to have a say in how they wanted to run their business and now it is sad to say that Ebay supports the buyers only. Sellers pay to list, pay to sell, pay to collect the funds, pay for unauthorized returns and the sellers have no support from Ebay. That's right Ebay, the sellers are your customer, not the buyer - because buyers pay you NOTHING... You may want to consider revising your business plan Ebay, because the sellers are tried of supporting this buyer scam you have enabled. Ebay, Account Closed!
I don't sell on Ebay, but from a purchasing perspective, I couldn't be happier.
I've ordered 500+ items over the last couple of years and have been very pleased.
Of all those total sales, only one transaction was an issue that required EBay's involvement. After investigation, EBay promptly refunded my purchase price because the Seller had 'disappeared' and wouldn't respond. This all happened within 5 days. I use PayPal so the money was returned to my account there.
One other time, a small item wasn't delivered. I contacted the Seller by email (China) and they promptly re-sent another. It arrived on schedule... problem solved.
Presently, I have another 5 'active' orders with 5 different Sellers and have complete confidence that everything will arrive as promised.
Best wishes...
Ebay is doing what he wants with sellers. The customer have always right and always Ebay refund money buyer. I asked customer support if he had proof that the customer was right. They told me that they have not proof, but even so, the customer is right. Money is always returned to the customer. Just when a customer opens the case for whatever reason, and Ebay immediately takes the money to the seller. I am a seller who is free of money, without the goods I have sent to customers and I am due to Ebay in debt! No earnings, only fees! I wish good luck with business of Ebay! You'll need it!
EBay WILL completely screw you on shipping estimates so plan for that if you intent to sell something large on eBay. I was selling a guitar amp I bought for 1100 I sold it for 900 to a buyer who agreed to pay shipping... or at least what ebay estimated shipping would be. I did everything I could to save on shipping costs and it was still TRIPLE... yeah 3 times the amount, needless to say I lost a bunch of money on that amp... go with craigslist of letgo... trust me.
I have found that most of the stuff on EBay is crap & you can buy it cheaper at most anywhere. To my surprise, Amazon has been cheaper on most things I was planning on buying there. Also, they locked my account because they said I was committing fraud, how are you committing fraud if you only buy from them. Thanks EBay for locking out my account, now I can buy good items at a fair price, not crap! One example is that I bought a air compressor regulator & the damn thing blew apart as soon as air hit it & hit me in the chest. Buyer, beware when you buy stuff from E Bay!
I sold an Iphone, got paid and sent it to Ukraine. The buyer could not make it work with his cellular company so I offered a refund once I got the item back. Suddenly with out notice eBay debited my PayPal account for the full amount, the buyer never sent the item back and (obviously) does not answer my emails. Spoke to customer support and said they couldn't do anything. Shame on eBay, I was a > 10 year customer. Will never buy or sell anything with them
I had ordered suitcases and was waiting impatiently to received it while I had paid for it on time. I didn't receive it by the scheduled and extended delivery time. After complaining to Ebay, I finally was congratulated that I won the case and I get my money back! I guess my price wasn't high enough! There is no guarantee to get you item if your bidding is less than the seller expects! Isn't it? This was my order details:
3pcs Silver Lightweight Aluminum alloy Spinner Wheel Luggage Suitcase
Item # **************
Sale price: C $41.00
Quantity: 1
Sale date: 10-Nov-17 21:19:24 EST
Seller: suu8424_9
Case #: *******434
Case opened: 18-Jan-18 10:32:18 EST
Case closed: 25-Jan-18 04:02:51 EST
View purchased item
I purchased an item on eBay that stated free shipping and was charged more than the actual item cost for shipping. When I called numerous times I was told that there was nothing I could do it is what it is. So much for customer service when I told them that I would never to business with them again they could have cared less. Needless to say they have lost this customer and I will deter anyone that I can to not do business with them either. Very disappointed.
Support staff is execellent. Got my money refunded. I was a member for over 5 years and had 1 item I wanted to return, and they took 1 week and a phone call to finally got my money refunded.
Thank you.
I sold 8 items on ebay and cancelled one and I still got charged for selling 8 items. Ebay is a rip off. They charge outrageous prices to sell your stuff.don't do it people. There's alot of other places to sell on. I will never buy or sell on ebay again
The worst online store ever, full of scam artists. The website scams you too. They need to sell it to amazon.
Ok, I sold a Chair to someone on ebay. I've been a seller for many years, I know how to ship just want to make this clear. The Item I shipped was damaged and I had Insurance. HA HA HA you think your covered. Now the run around. So I refund the customer in full and put my claim in I wait 20 days then 30 days and NO MONEY. Ebay says its Fedex problem and Fedex is saying its the Post Office problem then Back to Ebay, well, what a joke. In short YOU HAVE NO INSURANCE! I'm still waiting to resolve this. If you can make the buyer buy the Insurance. Do not purchase label through ebay. If its of any Value let the customer purchase the shipping label and Insurance... I WISH YOU LUCK
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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