eBayReviews 3,492

Ordered an Alzheimer clock for my mum in law to help her remember the time, day and date in large letters from a seller called sweetsummer_r and the contact Emily'. Paid the money through ebay and was given a delivery date. I was informed the clock was despatched it did not arrive. Complained and was told delivery in four days. It did not arrive. Company offered £3.00 refund asking if I could wait. I have asked for a full refund. Am waiting. I would not advise any one to use this company which is apparently based in Liverpool. I believe they are a scam so use them at your own risk. You have been warned! Please note the company is not Ebay they use ebay.

Sold my personal beautiful cd player to a man in the states. It was packaged very well. Buyer made a claim that its damaged and not working. I opened a damage claim to canada post. A week later canada post contacted me and refused to pay for the damaged because canada post says item arrived undamaged to its destination. Now ebay is making me pay the buyer for return shipping fee and once i receive the item i have to refund his full auction fee plus his first shipping fee.

Now i got a badly damaged cd player in my hand. I lost 55 dollars to ship it. And i lost 40 dollars to get back a damaged cd player.

This is soooooo stupid. What the hell is wrong with ebay for making stupid folish policy like this. You have no idea how upset i am. so disgusted by ebay.

I hate having to call customer service as I feel the "customer service" is so canned in what they say and the patently false "I'm sorry" and basically, "I hear what you are saying" baloney makes me furious.
I would say my questions and/or issues are resolved more often than not but the other times, it is just frustrating.
I also buy and sell and am not familiar with the majority of complaints I've read here.
It's been a few years since I've sold things so maybe I will be in for a rude awakening.
In any event, at this point, I prefer E-bay to the other options out there.

EBay charged me $280 for selling an item that NEVER SOLD! Thats right! They decided that I must have sold it offline (which I never did!) so they automatically deducted $280 from my debit card, via a PayPal account that I had CLOSED, even after I tried explaining to three separate eBay reps that THE ITEM NEVER SOLD! I will never business with eBay again. This is blatant theft. As a business owner myself, if I treated my patients the way eBay is treating me as a customer, i would Have been reported to the medical board & investigated for fraud!

Depending on what I use Ebay for my experiences vary wildly.

First, the good: the site is fairly easy to use, you can set up an ad and sell your unwanted stuff or take it a step further. It used to be a bit easier before they set their ridiculous standard of 500 pix minimum for pictures (yes, I like clear photos, but zooming in a tad further on some would get you more info). If an ad has a bad photo you can always ask to clarify. With a standard, unpaid account you get 50 listings free (auction or buy it now) which is nice.

The bad: Yes, there are some scammer out there on both sides of the spectrum (I buy and sell there myself, so I have seen both). I strongly suspect the site has an algorithm working for it as well; if it suspects it can sell you something say goodbye to ever getting any 'extra' free ad space. I keep my buying separate from my selling (allowed) and I get free listing offers on my buying account all the time which are never mirrored on my selling account (which I don't use). And I do mean NEVER.

The ugly: customer service. Good God, the customer service. As a seller, no matter what the issue, just save yourself the aggravation and don't call them unless you have a couple of hours to spare and are prepared to take it to the top. The 'seller protection' means nothing, that's just a marketing trick. Don't fall for the 'we'll call you back' either; believe me, they won't and you will have to start all over again. Honestly... there is no service there. Over the years i have used Ebay I have gotten so aggravated with this part of it that if a viable competitor were to arrive (and no, it's not you Shopify) I would jump without question.

DO NOT use ebay... I am done with them once and for all. I have been a seller and buyer for a number of years of and on because stupid stuff keeps happening and I am never covered for the lies other people fed to ebay about the situation; I'm usually the honest one. I first had a lady buy some dishes and I thoroughly packed them, when she got them somehow they all ended up broken except a plate and the mugs which she had told me before buying them that she was only interested in the mugs. In the photos she provided she showed a HUGE knife with a good sized handle that she could have used to break these dishes to get a full refund and keep the mugs. I had filed with Fedex for insurance which if you ever deal with that kind of thing it takes at least a month, but she got impatient with me and filed a claim against me requesting all of her money returned when she should have only gotten a partial shipping fee returned and partial refund on the item as she had a plate and 3 or 4 mugs. Ebay sided with her even though I went out of my way to file a claim when she should have done this... her sob story was she had cancer and needed the money, even though I was sitting there facing lyme disease and other health problems that were keeping me in bed. We had a few other similar dealing like this. Now as a buyer I am having issues with them again... I bought saddle corner plates and turns out I can't find the proper hardware to attach them to a new saddle so I contacted the seller and he immediately had ebay open a case against me and they immediately closed the case in his favor not allowing me to respond and give my side of the story. I appeal and I am still waiting on a response, this same seller accepted a return of another plate I bought from him and his lame excuse is he miss read and clicked the wrong thing. I never asked for him to pay return shipping just for my money to be refunded once the item got returned to him. After all is said and done with the mess I have on ebay... I will be boycotting them FOREVER! We have lost a lot of money selling (when we could have donated for free and not lost anything) and from buying with buyers getting away with stuff... I never have any cases rule in my favor as a buyer or seller... please be warned and do not sell or buy from them!

Article ************** ORDER DATE 10/01/2017.
Debility system ebey, otherwise just do not describe. Well, you have to wait 4 months for FOUR and nothing to get, oh well, you saw the date of receipt, well, yes, there and the first date in two months was. I do not mind waiting for that, but two months is usually the edge, without the tracks and go. It is necessary to force the sellers to assign the track numbers, they are given for any given when sending. I can not leave a negative review to the seller, it took 45 days from the date of purchase, obscurantism, stupid and unworked site, stupid support