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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Florida
1 review
2 helpful votes
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Ebay sucks
January 31, 2018

I cant wait for a competitor to Blow Ebay out of the water. Like Facebook did to MySpace. (Unless they change.)
Wont someone please develop an app or selling site simple and straightforward like Poshmark has? For the stuff Posh doesnt allow to sell on their site! I think the person who develops it, will be the next Billionaire.
Ebay punishes you for mistakes, like not being able to find one item I sold. I contacted the buyer they were fine and understood. Ive sold over 100 items and get punished for 1 mistake.
Yet when there are glitches on their end, like not being able to checkout my cart. Or cant print shipping label for hours. They dont offer any compensation.
If we have to be understanding of them, they should be of us.
Too many fees that seem to be confusing. Makes it seem like hidden fees. Sold for 12 moths before I realized, I wasnt really making anything because they nickel and dime you.
Their whole system is confusing. If Poshmark can have a simple straight forward system, why cant Ebay?
In order to get any glitches taken care of or dispute something they accuse you of -takes a long time of phone calls and being transferred. Like they said I didnt pay for a pair of pants and necklace. Yet I received them. No way seller would of shipped unless I had paid. Yet this was on my recorded for a long time, until I spent hours on the phone with them. Even when they knew I was Right, it was their mistake. They dont apologize or offer any compensation! They dont even admit it was their mistake. They dont apologize for the inconvenience and time and money wasted. They just change the charge against you.

Date of experience: January 30, 2018
California
3 reviews
18 helpful votes
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Love
January 31, 2018

What can i say i'm a life long fan for buying and selling. Best variety, real people selling, quality can vary but now there are more safeties in place to protect both buyer and seller. Love.

Date of experience: January 30, 2018
Canada
1 review
1 helpful vote
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Big mistake
January 31, 2018

Hello everybody I encourage everybody not to order anything from eBay I made a big mistake first time that I ordered from eBay on September 27 2017 and now its the end on January 2018 my order never came and every time I call eBay and tell them the problem they transfer me to the computer and there's something wrong with there computer they took from my visa 109 dollars and still I can't get my money back this company is fraud. Please, everybody, don't lose your money like I did.

Date of experience: January 30, 2018
Italy
1 review
3 helpful votes
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I swear ebay is the worst company ever on earth, i had an order and the person wrote a wrong address an even locked the shipment with the courier (so i call the courier they tell me we cannot do any thing about it only sender can make orders on the shipment - and ebay tell me its written on tracking number on SDA website (Poste Italiana) that item is in Italy sent and there are delivery attempt but wrong address so we cannot do anything about it) - he writes a wrong address and control shipment and doesn't reply and ebay doesn't even care (they say contact SDA)... this is simply a big scam - bottom line - no money no product - i swear that is the last time to deal with you ebay (scams incubator) - by the way this whole process is more than 3 months waiting for their lies... no money back guarantee it is a lie, big lie

And my case is all documented - for anybody doubting what i say
Ebay you are the worst

Date of experience: January 30, 2018
Illinois
2 reviews
1 helpful vote
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Unprotected buyer beware
January 27, 2018

We have done a fair amount of business with ebay since 12/2017. Recently, we ordered product which our postal service claims they delivered, however, the items were not received. The tracking log did confirm it was delivered as they stated so they assume no responsibility for the loss. If you honestly think the delivery service is a fail safe experience you haven't done much. Research if items were always delivered as stated we wouldn't need to insure packages against damage, loss or theft. A larger tickets item would have forced me to litigate but small loses are the cost of doing business. Anyway Buyer beware you are not protected but the seller and their delivery service is., T Funk

Date of experience: January 26, 2018
Canada
8 reviews
12 helpful votes
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Ebay
January 25, 2018

EDITED:
Buyer Beware For The Most Part This online marketplace condones false advertising & will not let you post buyer BEWARE of any kind! I use to recommend all the time. Now I wait till my last purchases arrive & will delete my info,!

Date of experience: January 25, 2018
France
3 reviews
31 helpful votes
Follow Julie G.
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DO NOT SELL WITH THEM. Their quality has decreased incredibly! I been with them for years, started out with my mother's account and used mine since 2013- I buy and sell everything though eBay. I sold a dress which the buyer claimed it has holes. A 300 hundred dollar dress. I have called eBay, messaged them, and they claim the seller in no way can not prove their case because "they do not ask for pictures to prove a case" THERE IS NO SELLER PROTECTION! BUYER WILL COMMIT FRAUD AND WE MUST ACCEPT IT. EBay will not tell you directly this because they do not want to loose sellers. Even as a hardcore eBay user for years, eBay decides to go support the buyer's case when she opened an account in 2017 and has made 3 purchases! And I have over 300 purchases and sales, showing my honesty! It doesn't matter if you take pictures up and down of your item, we can not show any type of proof to appeal to our case! Do not use them! They are not what they used to be. If people stop selling in their platform, they won't be able to make any money. I have spent thousands in eBay and today they have lost a client! After this case is closed. I will be deleting my account! STAY AWAY FROM SELLING, IF YOU WANT TO BUY, YOU WILL BE SORT OF PROTECTED. SELLERS ARE NOT PROTECTED AT ALL. DO NOT BUY INTO THE "SELLER PROTECTION POLICY" AND DO NOT BUY INTO THEIR WORDS.

Date of experience: January 23, 2018
California
1 review
6 helpful votes
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Who protects us from the Conman Buyers?

Answer: nobody, sold a laptop for £380, fully working in new condition. Buyer filed an item not as described. Ebay forced me to pay for the return postage. When I got the item back clearly the buyer swapped it for an inferior laptop worth no more than £20.

Ebay refunded the buyer and took £380 out of my paypal account, now I am down a laptop and £380 plus the return postage, ebay fees and paypal fees, well over £400 gone. Buyer has a laptop and £380.

Complete utter joke of a company with absolutely zero respect for sellers.

Date of experience: January 22, 2018
Washington
2 reviews
6 helpful votes
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Bad buyers
January 22, 2018

I sold victoria's secret pink sweat pants and r u 21 pants

I wrote about one is from vs pink one is ru 21
I bought vs pink from mall. Few years ago
Buyer said fake.
It's from victoria's Secret store why they sell me fake pants?
Anyway ebay decided to gave her full refund and keep things.

Made me very sad

Stop selling things there for few years.

They are ton of bad people just take advantage of you
Don't care how much i get be sad

Date of experience: January 21, 2018
California
3 reviews
30 helpful votes
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Love. Love. LOVE! E-bay
January 22, 2018

I am an e-bay girl! Forget about any other buy sites, I am e-bay only and all-ways! I find EVERYTHING I want and need on their site! E-Bay ALL THE WAAAAY!
When I buy on e-bay, and I am unhappy, I will take detailed pictures and send it back AT MY EXPENSE right away, and let PayPal know right away with a USPS Tracking number on it.
If I sell something on e-bay BE SURE TO TAKE DETAILED PICTURES OF IT IN EVERY WAY so in CASE you get something back that has been switched out, you can prove with your pictures that what you sent out was NOT what was returned. ALL-WAYS protect yourselves with pictures and proof because the scams out there are rampant and you don't want a bad experience as e-bay goes with who has more legitimate proof to prove the truth. Don't be lazy in buying or selling. Take lots of pictures, model numbers, all around, make notes and always have a USPS Tracking number to prove your integrity. Then you will be okay. E-bay cares. You just can't be careless if you want to be listened to and believed by e-bay. They deal with a lot of claims and scams. Make it easy for them and you WILL win, and always tell the truth.

Date of experience: January 21, 2018
Uruguay
39 reviews
47 helpful votes
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Un sitio en donde se encuentra de todo, a buenos precios. Claro hay que saber comprar mirar las calificaciones de los vendedores, tomarse el tiempo de ver los comentarios de otros compradores. Es importante prestar atencion a esto ya que es lo unico de lo que nos podemos agarrar a la hora de comprar. Ebay es muy justo a la hora de las devoluciones. Realmente es muy agradable la experiencia. Hay muchos tips para no caer en errores. Estoy dispuesta a compartir lo que necesiten chicos/as pregunten

Date of experience: January 18, 2018
Kentucky
2 reviews
14 helpful votes
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I see more and more buy now and fewer and fewer true auctions. I have purchased many items from them and have almost always had a pleasant experience and got what I ordered in a timely fashion.

Date of experience: January 18, 2018
New Jersey
1 review
3 helpful votes
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Ebay was in on the scam!
January 17, 2018

Woman told me to use ebay buyer protection program to buy my car. Whole thing ended up a scam using ebay gift cards and when I went to ebay for help they told me that the money left on the gift cards had to stay there to use at ebay. There was no way they could do a refund even tho fraud was at play.

Date of experience: January 17, 2018
Jamaica
3 reviews
2 helpful votes
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Awesome Online Store
January 18, 2018

Many sellers, you can find everything and anything. No issues. Buy from experienced sellers only and use Paypal account only for paying.

Date of experience: January 17, 2018
Florida
2 reviews
3 helpful votes
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Ebay is a scam
January 15, 2018

I refunded the money 2 people and ebay still charging me the fee I call ebay and they said only show that I refunded to one person and they only gave me one refund fee. Be-careful with ebay if you are a seller, don't trust ebay also too ebay is so expensive, for every $55 that you sell, they charge you in fee over $5

Date of experience: January 15, 2018
California
1 review
5 helpful votes
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EBay doesn't care about sellers they will still your money at any chance they get. It is geared towards buyers but customer service will not help sellers stiffed by buyers. EBay customer service will yell at you when you try to call for assistance and then **** and moan that there is nothing they can do. If you tell them that their system is screwed up and should be fixed or enhanced to fix issues eBay customer service will tell you to go **** YOURSELF right there on the phone. Don't waste your time on eBay its not worth it, Amazon is way better and their customer service doesn't cuss you out for asking questions to resolve a problem you are having.

Date of experience: January 12, 2018
Canada
2 reviews
2 helpful votes
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Beware of buyers who claim their item didnt arrive. Even though the tracking shows it was delivered, it is that easy for anyone to say they didnt receive the item, and eBay lets them get away with it. I have just lost a $100 item I sold on abay, and had to refund this scammer $100 because he claimed it never arrived. The tracking clearly says it was delivered to their address. I also had Canada Post investigate it, and even with the proof it was delivered, they will not do anything. They have the most horrible customer service I have ever experienced. The employees sound like robots who wont listen and do not care, just brushed it off. I have had other problems with eBay. They had my payment on hold until 1969, so after selling an item and having it shipped and received by the buyer, the payment wouldnt go through to me for weeks because of this mistake and I had to make about 20 calls and complaints before anyone would listen or understand!

Date of experience: January 12, 2018
Pennsylvania
1 review
1 helpful vote
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Ebay is great until you run into an issue and have to call customer service. I had a buyer that had buyers remorse. Since I marked the item as no returns accepted she tried getting ebay to make me refund her money. I spoke with customer service probably 4 or 5 times. Every time I spoke with them they would say they had my back and that this is a clear case of buyers remorse. They would say they will not honor the return and I did everything I was supposed to do and more. Every time I called they would tell me one thing and the next couple of days I would see on my account that the complete opposite would happen. In the end after being lied to so many times, the buyer was refunded and kept the product. So i lost $70 and my merchandise. Moral of the story, do not listen to a thing Ebay customer service says. It doesn't matter.

Date of experience: January 12, 2018
Ohio
9 reviews
52 helpful votes
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I've bought and sold on eBay for many years as it's still the biggest, most legitimate place for new and pre-owned items. EBay has changed the rules so that sellers can get completely scammed by dishonest buyers no matter how detailed and accurate the listing is and it's happening more and more so I don't bother to sell anymore. The fees to sell have risen drastically and the buyer has all of the rights, the seller none.

The feedback system is a great idea-those of you who are complaining about things you have purchased need to look closer at a seller's feed back and actually read the comments before you buy. I have virtually never received anything I've purchased that hasn't been exactly as described.

And finally, like most companies who are "too big to care", it is virtually impossible to contact a real human being for issues and questions. They simply don't want to be bothered and there is no phone number for customer service. If you email them, you will get back a "form letter" response that doesn't address the issue. Very frustrating!

Date of experience: January 10, 2018
Washington
1 review
2 helpful votes
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I recently bought ink from a seller named Zuber on Ebay. The ink was so bad that it clogged my nozzles on my printer so bad that it rendered it useless. When I messaged the seller they refused to give back my money. So I called Ebay and they did nothing but give me the run around. First they told me I had to wait a week and they would refund me if Zuber didn't. Then they told me to call back in a week and they would refund the money. I called back and the still didn't refund me. After my 3rd call, they refused to refund me so I asked to speak to a supervisor. Thelady got my phone number but a supervisor never called back. So my 4th call, I got to a supervisor and they said I didn't qualify for a refund. After they told me the first go around that I was. Needless to say, I'm now stuck with a printer that don't work and no money back to at least put down a payment to get it fixed. I will NEVER do business on the EBAY site again! And I don't recommend anyone else to either. Because eventually they will screw you over.

Date of experience: January 9, 2018