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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
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Serious look again
January 9, 2018

Beware of scam seller here, do your due diligence carefully before you make payment.

Ask the seller question before you buy any stuff online. If no response, don't buy it!

Do not simply take for granted and assume everything is fine.

There are good seller but you just got to be more alert, just an advice:)

Take care

Date of experience: January 9, 2018
California
1 review
1 helpful vote
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Thank you so much. The Double Cola bottles and Carrier were excellent! Loved the 3 older ones you included. Not a regular user of ebay, so I hope you get this review.

Bob Coffman, Lampe, MO.

Date of experience: January 8, 2018
Gibraltar
3 reviews
20 helpful votes
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Seller -super-mxw
January 9, 2018

Keep away do not ever buy from ebay seller -super-mxw. You will never get your items and its hell to try get a refund. He will answer your messages but you will get the same message over and over again he doesnt understand english or pretends not too when it comes to paying back what is yours. 11 months i ve waited for my parcel to this day still not arrived and for 8months im trying to get a refund. He will that the mickey out of you sending you back messages with nothing more than a sad face very unprofessional and rude for a seller towards his customers. Please stay away the stress is not worth it. This seller shouldnt even be allowed to sell. Beware stay away.

Date of experience: January 8, 2018
Virginia
2 reviews
1 helpful vote
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Tough to find items
January 8, 2018

If I can't find it elsewhere, esp. Non-current items, eBay is the place to go. Am I just saying what everyone already knows?

Date of experience: January 7, 2018
Washington
1 review
1 helpful vote
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Rip off
January 6, 2018

The site deleted the 1/2 off the number on my address and I didn't realize it so my package went to the wrong house and instead of giving me back my money they said it is not their fault that the system delete the 1/2 off my address but it is my fault so now my son cant get his xbox one i ordered and i lost almost 200$ in the process and the post office wont give me the insurance claim cause it was delivered just to the house that shares my property with me not mine and product was stolen I never received it this company lied and said I would get my refund then closed the case if you are smart stick to Amazon at least you always get your products with them

Date of experience: January 5, 2018
North Carolina
3 reviews
5 helpful votes
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Great website
January 6, 2018

I love how you can buy and sell easily on here. I also love that you can connect PayPal on ebay. It is really easy to use.

Date of experience: January 4, 2018
Rhode Island
2 reviews
0 helpful votes
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Great so far
January 4, 2018

Love ebay saves me money no bad experiences yet always check feedback and you should be fine...

Date of experience: January 3, 2018
Kentucky
3 reviews
1 helpful vote
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Love to buy just hope u don't have issues because it takes for ever to get resolved if it ever does and hard to talk to someone who u can even understand

Date of experience: January 3, 2018
Minnesota
1 review
1 helpful vote
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No customer service
January 3, 2018

My product never shipped and I never received a refund. Opened a case resolution and never got a resolution. I would recommend shopping elsewhere.

Date of experience: January 3, 2018
Georgia
1 review
2 helpful votes
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I have been unable to post a listing for four days and have called six times with absolutely no resolution. The problem is a technical issue with THEIR website, but they are unable to get it fixed, totally inept! When I insisted on resolution and did not accept their "pat answers" about someone contacting me the same day from the technical team, the customer service representative hung up on me. If you are looking for an online platform to sell merchandise I would highly recommend you look elsewhere! There are also a slew on hidden fees.

Date of experience: January 2, 2018
Georgia
3 reviews
11 helpful votes
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Since the beginning...
January 2, 2018

... It's been the best place to find a deal. And not much as changed in the last decade. It's still one of the best places to find a deal.

Date of experience: January 1, 2018
New York
1 review
2 helpful votes
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Ripped off
January 1, 2018

Sent a plastic item back to seller listed as carved wood -- never got my money back and the tracking number disappeared into space -- not one of four calls and lots of emails did I get any help - the seller has the item back plus my 70 bucks and ebay has closed the case and denied my appeal - I do not understand this situation - I did everything I needed to do and was completely ignored and rejected -- not very consumer friendly

Date of experience: January 1, 2018
Texas
1 review
4 helpful votes
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Ebay
January 1, 2018

EBay cancelled my entire seller account with no message to me or response for action they cancelled all of my seller products without verifying any information from me. I could provide them with all necessary information but they would not allow any apeal. I've never had a problem selling the same products on amazon.com. EBay will no longer be my solution for buying or selling merchandise. Amazon Prime is the better way to sell. EBay sucks!

Date of experience: January 1, 2018
Japan
2 reviews
8 helpful votes
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Hello

I have used ebay to buy an used GPU. I paid in full amount instantly with valid credit card and my money got exchanged to usd.

The seller cancelled the order after two days of payment. He said he shipped the item but he did not.
My payment refund became pending for 5 days.
The money is being refunded in usd and not my credit card for some reason. So I lost about $65 to exchange it back to japanese yen. (Order amount is $950)
Moreover ebay suspended my account saying your actions pose threats to the community.
All I did since registering is ordering this used gpu. And I used my legitimate credit card through my paypal which I have for about 10 years now.
I tried to resolve the problem or at least understand why my account is suspended without any result. Ebay support simply told me to look for other auction websites.

Ebay says it protects buyers but what happened here is
1. I lost my time because my money got stuck on pending for 5 days
2. I lost money because my money got exchanged to usd and not refunded back to my credit card.
3. Was not allowed to make fair feedback for the seller. Apparently the seller caused big annoyance to me and he lied that the item is shipped already so a bad feed back should be fair. But I could not post feed back due to account suspension. Apparently the seller ran away with his actions.
4. I had the frustration of going into all of this hassle for no understandable reason.

Date of experience: December 31, 2017
New York
1 review
2 helpful votes
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I have not had one refund from eBay in all my years.

The "Buyer Protection Plan" is really the seller protection plan.

Date of experience: December 30, 2017
Massachusetts
1 review
1 helpful vote
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I went to place an order on vintage eye frames it said that item can be returned. Ebay customer service rep argued with me and won't let me return them. Frames are not in the condition to adjust, I can't change them breaking. They refuse to take them back when it said in writing when I was ordering them I can return them. I have to say when I called back the 2nd rep was very polite and professional. 1st & last time every ordering from Ebay.

Date of experience: December 30, 2017
Massachusetts
4 reviews
1 helpful vote
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I love eBay with all of my heart, almost. I have purchased thousands of amazing items and some trash since starting my journey in 1999. I Love the telephone reps, the prices and selection. The drawbacks in my eyes: Skewed eBay and PayPal policies that hurt the buyer and greedy sellers who knowingly lie in order to make more money. Always read feedback comments before buying and I stay away from auctions. Buy It Now has proven to be better for me as a buyer and as a seller.

Date of experience: December 26, 2017
Canada
5 reviews
47 helpful votes
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I bought a camping headlight from boris-lighting the seller. I went to pay for item and it won't accept my payment because he doesn't ship to PO boxes. I sent two messages explaining this is the only way for me to get my mail unless he wanted to pay the extra shipping charges to send it to my house. No answer on that but he did say he would just send it to my post ffice without PO on it and it would be fine. I said no it won't be because they send packages not properly addressed back to sender. This guy then opened an unpaid complaint against me with EBay after not answering any of my questions or getting the shipping deal worked out. No where in his posting did he say he didn't don't send to PO Boxes had he said that I never would have bought from him. But this guy will not answer questions or try to work out problems. So I paid for my item just so Ebay can't say i didn't and boris-lighting will not be happy with the feedback I leave him. And as far as Ebay's complaint dept I tried to answer them as to why I hadn't paid yet and got nothing but run around in circles trying to find a place to type a message to them. Ami pissed off damn straight I am because I should be able to say why I haven't paid. My advice stay away from this boris-lighting because so far I have got nothing but run around and funny part is I have bought from him before and never had any problems as far as PO Boxes go but then again I still haven't gotten anything I paid for from him yet! Time will tell!

Date of experience: December 25, 2017
New York
1 review
1 helpful vote
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Don't Buy Here
December 25, 2017

I will Never Ever buy here again! I purchased a phone for $275 arrived different as describe on page! Contact eBay and couldn't get my money back! Money Back Guarantee one big SCAM! I DO NOT RECOMMEND BUYING HERE! Just go to Amazon, normal listing without any problems!

Date of experience: December 24, 2017
New York
1 review
1 helpful vote
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My ebay account was hacked several months ago, I called ebay and they told me to change my passwords and that everything else was fine. Then I purchase an item the other day and it gets mailed to those same hackers address. I call ebay, get transferred 4 times, its definitely not the States, they were surprised no one told me to change my shipping address back to my own, then they said they would refund me and open a case and LIED to me when I clearly asked if they were trying to get the seller to refund me, they said NO. Now they opened and closed a case within a day and it says I will not get refunded. Ebay does not help buyer protection, they do NOTHING. They just say to change a password and say everything is okay when its not. Paypal is who helped me when the hackers tried to use my account by refunding when the problem was with ebay being hacked.

Date of experience: December 24, 2017