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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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A few years ago I stopped using eBay and went to a competitor. Here back after a few transactions, I'm out another $886. The package was insured and damaged during shipping. Returned to the seller who refused to receive because the item was falsely represented. Seller presented wonderful position in emails for a refund. Ebay closed the item so I could NOT give a review. Action got moved to Paypal who did not look at the photos of the damage and reviewed it as miss represented item. Seller has 100% positive rating... NO ONE doing volume sells gets 100% rating unless eBay is helping hide something. It is a simple thing. If the package was insured and damaged in shipping why the hide? Give me the insure numbers and I'll fix it. Thieves in bed together. Remember, time factors. When they tell you to give them days for strange reasons. Something is not right and you're running out of options every minute you give them. Sorry, this item is closed no comments accepted. Even if it was only four days.
I have been a user since 2006 and i am a shopoholic on ebay. Theres only been 2 items that i never recieved out of the hundreds of items that i bought over the years using ebay. I received a full refund for the 2 items lost. I have sold hundreds of items on ebay as well and every customer loved my listing presentations. All though i will say that i dont like how ebay limits you to 12 pictures per listing and i cannot provide more pictures to be detailed descriptive to the customer. And ATTENTION to ebay sellers, when listing fragile or collapsable items, please use bubble wrap or foam peanuts and put them in the appropriate size box to prevent damage to the item. I had received a boxed action figure that had been damaged due to poor packaging. Do not cut corners and leave out the bubble wrap. If you cannot find the appropriate size box then make one from recycled cardboard. You can get lots of cardboard from any business that recycles. ATTENTION to ebay buyers when youre shopping and commit to buy always look at the sellers feedback before buying. Anything past 95% is good feedback. I recommend Paypal for your best transaction method. And look at the sellers location and time estimated of when your item is expected to arrive. If you have questions or concerns message the buyer/seller before you commit transactions and the response should be within 48 hours. Thank you for reading the reviews and enjoy your shopping experience on ebay.
Ebay is a crook. You pay 30 cents to list after you have used up your 50 for the month and everytime you relist the same item and pay. 30 cents you get a new item number so when it sells only the last one you paid. 30 cents for is the one you get the. 30 cent credit. Credit only goes on item # that sells. If you are relisting the same item the item number should never change you stupid people at Ebay. Anything to steal our money. And say we get shipping discount post office price is $7.10 then ebay discount you pay $6.90 but ebay charges you final value fee of. 71 figure it out there is no discount of 25%. Customer pays $7.10 you pay 6.90 plus. 71 so you pay 7.61 explain where I am saving using ebay labels. Or when they set a price from space somewhere the shipping cost the customer pays and it is $1-$3 less then the seller has to pay. REDICULIOUS. Class Action lawsuit coming soon
Youd expect a big business to have decent customer service, they dont at ebay! Outsourced and un interested support with 0 flexibility, wasted hours dealing with idiots!
I ordered from Ebay, via Paypal and received damaged items from the seller. The process of attempting to receive my money back has been one of the worst experiences. I have been in the field of customer service for more than twenty years. The representative was rude and Ebay seems to have little care for customers. I will never order from Ebay again.
Excellent customer service. They really care about pleasing their customers, and always treat you with respect. This is the cornerstone of a successful business. I trust them!
$8.95 each, free shipping... they are beautiful. Made in India... comfortable... and truly beautiful... I find a lot of good deals at Ebay... love shopping there... first place I look when I need something... and love their Ebay bucks... it may only be a couple of dollars saved... but that is a couple of dollars I did not have to spend...
Ebay and aliexpress are good sites for buying interesting gadgets, small gifts, phone's spare and replacement parts and various things under 50$. For sure ebay is better
I have been eBay about 15 years now. I have many many purchases. And never have had any problems. I always find whatever unusual item I am looking for.
My eBay account was hacked, and the hacker made unauthorized orders and charged by Paypal account. EBay's system didn't catch the suspicious order and let it go through. After calling them multiple times, they had no empathy to my experience, and indicated they took zero responsibility for it. I'm very disappointed by their service, and will close my account and never use eBay, ever!
Lotus.com is unethical. I returned a phone they sold (wrong phone, color, Unlocked for wrong phone company not a new phone as they claimed it was refurbished.) I gave a bad reivew and tehy offered my 20 dollar credit to apologize. Next they harassed me with emails telling me to change the review and acting like I agreed to it. I have all the emails. Ebay and PAYPAL are to BLame for not investigataingthis crook. Du Yuran then filed a calim for the return of the 20.00 gift because I wouldn't change the bad review which they deserved. DONT BUT FROM LOTUS.com Reviews are lies
EBay allows sellers to list items as new with manufacturer warranty but turns out some manufacturers honers warranty only if you buy from authorized dealers. Seller on eBay was not authorized dealer and eBay, Pay Pal and seller will do nothing for me. I blame eBay because they allow sellers to mislead buyers and they seller still sell on eBay after I reported my problem. Don't buy from ebay.
If there is any dispute ebay will side with whoever brings them in more money. Do not waste your time with their "Customer Service" robots. Lamebrains.
Meh to be honest, eBay is really just a hit and miss, in my opinion ordering off of the website is all down to you, I have ordering a few things off of here before and it really is just a hit and miss, so things I've ordering have been great others have been absolutely terrible
Awful website restricted my account along with family members permanently. They dont respond to questions asked, just gives a borderline automated answer which unhelpful i would go as far to say some of the customer service team are ignorant and rude. Their policies are beyond extreme for sellers buyers can commit fraud and steal but if a seller makes a mistake its a different story
Hello Guys, Don't trust this site's seller if you are plaining a purchase antivirus from ebay. They will provide you the Invalid Product Key and that will not work after sometime. I am facing the same issue. Don't trust these cheaters.
I won't order anything from this website, they have most horrible customer service I've ever experienced. Quality? It sucks, I was waiting for my order more than a month... I'm really disappointed!
Ebay allows anyone too sell on their website sellers like shoppersbay. Xio that sells fake goods this seller says the item is new and the item is not new this seller is still selling on eBay this seller has a lot of bad feedback and eBay stills allow seller too keep ripping people off contact eBay and ask that this crooked seller be remove this crooked seller is hurting bussiness from other honest decent sellers let's get this crooked dishonest seller remove from selleing on eBay stop shoppersbay. Xio from stealing buyers money this seller is a crook contact this seller and tell seller stop stealing *******@members.eb
Great deal from the world!
Very fun to watch, and safe site:)
I hope they do not connect Paypal anymore...
Because Paypal rate are too expensive and dont like Paypal... so, hopefully with other translations we can chose.
Who has the worst customer service? Ebay! Thanks ebay. A seller who has been paying 1k+ a month for 6 years+ and cant get a little bit of help on a small issue. I see how valuable your customers are to you
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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