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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Idaho
1 review
1 helpful vote
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A few years ago I stopped using eBay and went to a competitor. Here back after a few transactions, I'm out another $886. The package was insured and damaged during shipping. Returned to the seller who refused to receive because the item was falsely represented. Seller presented wonderful position in emails for a refund. Ebay closed the item so I could NOT give a review. Action got moved to Paypal who did not look at the photos of the damage and reviewed it as miss represented item. Seller has 100% positive rating... NO ONE doing volume sells gets 100% rating unless eBay is helping hide something. It is a simple thing. If the package was insured and damaged in shipping why the hide? Give me the insure numbers and I'll fix it. Thieves in bed together. Remember, time factors. When they tell you to give them days for strange reasons. Something is not right and you're running out of options every minute you give them. Sorry, this item is closed no comments accepted. Even if it was only four days.

Date of experience: April 16, 2018
California
4 reviews
82 helpful votes
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I have been a user since 2006 and i am a shopoholic on ebay. Theres only been 2 items that i never recieved out of the hundreds of items that i bought over the years using ebay. I received a full refund for the 2 items lost. I have sold hundreds of items on ebay as well and every customer loved my listing presentations. All though i will say that i dont like how ebay limits you to 12 pictures per listing and i cannot provide more pictures to be detailed descriptive to the customer. And ATTENTION to ebay sellers, when listing fragile or collapsable items, please use bubble wrap or foam peanuts and put them in the appropriate size box to prevent damage to the item. I had received a boxed action figure that had been damaged due to poor packaging. Do not cut corners and leave out the bubble wrap. If you cannot find the appropriate size box then make one from recycled cardboard. You can get lots of cardboard from any business that recycles. ATTENTION to ebay buyers when youre shopping and commit to buy always look at the sellers feedback before buying. Anything past 95% is good feedback. I recommend Paypal for your best transaction method. And look at the sellers location and time estimated of when your item is expected to arrive. If you have questions or concerns message the buyer/seller before you commit transactions and the response should be within 48 hours. Thank you for reading the reviews and enjoy your shopping experience on ebay.

Date of experience: April 16, 2018
California
1 review
0 helpful votes
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Ebay is a crook. You pay 30 cents to list after you have used up your 50 for the month and everytime you relist the same item and pay. 30 cents you get a new item number so when it sells only the last one you paid. 30 cents for is the one you get the. 30 cent credit. Credit only goes on item # that sells. If you are relisting the same item the item number should never change you stupid people at Ebay. Anything to steal our money. And say we get shipping discount post office price is $7.10 then ebay discount you pay $6.90 but ebay charges you final value fee of. 71 figure it out there is no discount of 25%. Customer pays $7.10 you pay 6.90 plus. 71 so you pay 7.61 explain where I am saving using ebay labels. Or when they set a price from space somewhere the shipping cost the customer pays and it is $1-$3 less then the seller has to pay. REDICULIOUS. Class Action lawsuit coming soon

Date of experience: April 12, 2018
California
3 reviews
2 helpful votes
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Youd expect a big business to have decent customer service, they dont at ebay! Outsourced and un interested support with 0 flexibility, wasted hours dealing with idiots!

Date of experience: April 11, 2018
Maryland
3 reviews
3 helpful votes
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Avoid Ebay
April 11, 2018

I ordered from Ebay, via Paypal and received damaged items from the seller. The process of attempting to receive my money back has been one of the worst experiences. I have been in the field of customer service for more than twenty years. The representative was rude and Ebay seems to have little care for customers. I will never order from Ebay again.

Date of experience: April 11, 2018
Georgia
2 reviews
1 helpful vote
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Customer Service
April 11, 2018

Excellent customer service. They really care about pleasing their customers, and always treat you with respect. This is the cornerstone of a successful business. I trust them!

Date of experience: April 10, 2018
Texas
2 reviews
0 helpful votes
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$8.95 each, free shipping... they are beautiful. Made in India... comfortable... and truly beautiful... I find a lot of good deals at Ebay... love shopping there... first place I look when I need something... and love their Ebay bucks... it may only be a couple of dollars saved... but that is a couple of dollars I did not have to spend...

Date of experience: April 9, 2018
Azerbaijan
2 reviews
8 helpful votes
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3/5
April 10, 2018

Ebay and aliexpress are good sites for buying interesting gadgets, small gifts, phone's spare and replacement parts and various things under 50$. For sure ebay is better

Date of experience: April 9, 2018
Connecticut
2 reviews
0 helpful votes
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I have been eBay about 15 years now. I have many many purchases. And never have had any problems. I always find whatever unusual item I am looking for.

Date of experience: April 8, 2018
California
1 review
1 helpful vote
Follow Tina W.
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My eBay account was hacked, and the hacker made unauthorized orders and charged by Paypal account. EBay's system didn't catch the suspicious order and let it go through. After calling them multiple times, they had no empathy to my experience, and indicated they took zero responsibility for it. I'm very disappointed by their service, and will close my account and never use eBay, ever!

Date of experience: April 7, 2018
Texas
2 reviews
8 helpful votes
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Lotus.com Ebay
April 7, 2018

Lotus.com is unethical. I returned a phone they sold (wrong phone, color, Unlocked for wrong phone company not a new phone as they claimed it was refurbished.) I gave a bad reivew and tehy offered my 20 dollar credit to apologize. Next they harassed me with emails telling me to change the review and acting like I agreed to it. I have all the emails. Ebay and PAYPAL are to BLame for not investigataingthis crook. Du Yuran then filed a calim for the return of the 20.00 gift because I wouldn't change the bad review which they deserved. DONT BUT FROM LOTUS.com Reviews are lies

Date of experience: April 6, 2018
Louisiana
1 review
0 helpful votes
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EBay allows sellers to list items as new with manufacturer warranty but turns out some manufacturers honers warranty only if you buy from authorized dealers. Seller on eBay was not authorized dealer and eBay, Pay Pal and seller will do nothing for me. I blame eBay because they allow sellers to mislead buyers and they seller still sell on eBay after I reported my problem. Don't buy from ebay.

Date of experience: April 4, 2018
Florida
8 reviews
18 helpful votes
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If there is any dispute ebay will side with whoever brings them in more money. Do not waste your time with their "Customer Service" robots. Lamebrains.

Date of experience: April 4, 2018
Ireland
11 reviews
7 helpful votes
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50/50
April 2, 2018

Meh to be honest, eBay is really just a hit and miss, in my opinion ordering off of the website is all down to you, I have ordering a few things off of here before and it really is just a hit and miss, so things I've ordering have been great others have been absolutely terrible

Date of experience: April 1, 2018
GB
1 review
3 helpful votes
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Awful website restricted my account along with family members permanently. They dont respond to questions asked, just gives a borderline automated answer which unhelpful i would go as far to say some of the customer service team are ignorant and rude. Their policies are beyond extreme for sellers buyers can commit fraud and steal but if a seller makes a mistake its a different story

Date of experience: March 31, 2018
India
1 review
1 helpful vote
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Hello Guys, Don't trust this site's seller if you are plaining a purchase antivirus from ebay. They will provide you the Invalid Product Key and that will not work after sometime. I am facing the same issue. Don't trust these cheaters.

Date of experience: March 29, 2018
NL
1 review
0 helpful votes
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I won't order anything from this website, they have most horrible customer service I've ever experienced. Quality? It sucks, I was waiting for my order more than a month... I'm really disappointed!

Date of experience: March 29, 2018
New York
5 reviews
21 helpful votes
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Ebay allows anyone too sell on their website sellers like shoppersbay. Xio that sells fake goods this seller says the item is new and the item is not new this seller is still selling on eBay this seller has a lot of bad feedback and eBay stills allow seller too keep ripping people off contact eBay and ask that this crooked seller be remove this crooked seller is hurting bussiness from other honest decent sellers let's get this crooked dishonest seller remove from selleing on eBay stop shoppersbay. Xio from stealing buyers money this seller is a crook contact this seller and tell seller stop stealing *******@members.eb

Date of experience: March 29, 2018
Hawaii
4 reviews
9 helpful votes
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Great deal!
March 30, 2018

Great deal from the world!
Very fun to watch, and safe site:)
I hope they do not connect Paypal anymore...
Because Paypal rate are too expensive and dont like Paypal... so, hopefully with other translations we can chose.

Date of experience: March 29, 2018
Maryland
1 review
1 helpful vote
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Ebay sucks
March 29, 2018

Who has the worst customer service? Ebay! Thanks ebay. A seller who has been paying 1k+ a month for 6 years+ and cant get a little bit of help on a small issue. I see how valuable your customers are to you

Date of experience: March 28, 2018