Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBay

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Sanderson M.
Unfollow Sanderson M.
Share Review
Report Review

Fraud
July 10, 2021

Don't buy anything here they will duplicate your purchase and whe u call the will make u wait than hang up on you. I bought an item for which they charge me 4 times.

Date of experience: July 10, 2021
France
4 reviews
10 helpful votes
Follow Lydia F.
Unfollow Lydia F.
Share Review
Report Review

Listen, eBay was a great site when it first hit the internet streets. But along the way money became the only thing that matters. Good Customer service, fast & effective decision making for sellers is a distance memory at eBay. Im just need them to be a better company that's all. Just kindness. Just a bit of kindness. That is all.

Date of experience: July 9, 2021
Pennsylvania
1 review
16 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Go to Amazon!
July 8, 2021

I ordered and paid for a simple $12 dvd. Said it was delivered… it never was. Called EBay and told me the seller had red flags… so why are they still with eBay? Then wanted me to download app and connection was horrible… what a joke! I've ordered from Amazon and never had an issue. I'll take the $12 loss and promise to tell everyone I know how much I was screwed over!

Date of experience: July 8, 2021
Puerto Rico
1 review
0 helpful votes
Follow Raymond B.
Unfollow Raymond B.
Share Review
Report Review

Same as genuine
July 6, 2021

I bought a dell laptop palmrest with a back lit keyboard, the item as the same as genuine. A great value for your money and you can rebuild that not well designed laptop that keeps on braking, The problem with my Dell laptop is that the covers of the laptop are a poor design and the posts were the screws go, keep braking. So every year and a half i have to buy at least 2 covers. Genuine been much more of a cost.
I buy these that do the same job at a good price. Try them.

Date of experience: July 5, 2021
Connecticut
2 reviews
17 helpful votes
Follow bob j.
Unfollow bob j.
Share Review
Report Review

Unfair Treatment
July 3, 2021

I have been buying doing Business threw Ebay for years and always was treated fair but I had a seller that I purchased an item from I ordered 3 of this item different colors one of the items which was a Blue orange and pink the blue I didn't receive I asked for a refund getting the run around contacted Ebay they refused to refund my money I ended up without the item and losing the money I sent proof of the two out of the three I ordered in a photo that I received so now I don't trust them as I did and probably will do less business through them now wonder how many other good dedicated buyers they pull this with as my photo shows I received the pink and the orange but didn't get the blue this is the exact photo I sent

Date of experience: July 3, 2021
GB
1 review
1 helpful vote
Follow Hello H.
Unfollow Hello H.
Share Review
Report Review

Ebay are broke
June 29, 2021

EBay are broke cause they get fees from sellers but suspend them for selling items online which are expensive and authenticated cause they think everyone broke like them. Such a waste of space, sell else where. If everyone stops selling on eBay they're market price will drop. I say NO to EBAY!

Date of experience: June 29, 2021
Pennsylvania
3 reviews
1 helpful vote
Follow Eugenia K.
Unfollow Eugenia K.
Share Review
Report Review

Customer support center works!
June 27, 2021

I bought a fake PDM Cassili and needed to return. Customer service center assisted to get me full refund! Due to multiple complaints about authenticity that seller left ebay and now successfully selling fakes on mercari. EBay policy helps to protect their buyers!

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
Follow Robert Z.
Unfollow Robert Z.
Share Review
Report Review

I had an item for auction of $400 - i cancelled the auction and ebay charged me fifty dollars because of it. Why? An absolute joke of a company, i will use offer up.

Date of experience: June 25, 2021
Texas
1 review
0 helpful votes
Follow DAVID C.
Unfollow DAVID C.
Share Review
Report Review

Ebay = BUYER STAY AWAY

Ebay is getting worse in time, I'm a member since 2003 at the beginning Ebay protected the buyer from fraudulent transactions so I felt confident in my purchasing on their site, NOW it's the worse online site.
3 years ago I got scammed for $78 for Epson printer THAT NEVER ARRIVED and they just give me the run around in witch I end up in loosing the money so I closed my account and went to Amazon.com, last year went back to Ebay and ordered a few thins all went fine until they failed to change my shipping address and about to lose another item due to their lack of management, my primary address was correct but apparently it doesn't mean that the shipping address will change automatically and they don't alert you to that fact.
Now the seller are in control and ebay will not protect you or give you a refund no matter how small the amount or hard and long you fight for it.
FOL ME ONCE SHAME ON YOU FOL ME TWICE SHAME ON ME,,, NEVER AGAIN.
EBAY SUCK,, NO STAR IF I COULD WILL GIVE THEM -5 STARS.

Date of experience: June 23, 2021
California
5 reviews
3 helpful votes
Follow S G.
Unfollow S G.
Share Review
Report Review

I bid on item, won it, went to pay and seller cancelled it (found out thru email she sent me by accident asking about a "PRIVATE OFFER" so she obviously got a better offer AFTER the bidding ended) and to top it off she posts that "I" canceled the order!? I then tried to report her and after HOURS/DAYS lost thru Cust. Svc NIGHTMARE (following their instructions, which just made all worse!), "I" then get a auto email from them threatening that I could be banned from ebay for breach of their policy!?
From now on AMAZON gets ALL MY BUSINESS and I will spread the word if co's/people i know plan to use ebay, I will tell them to try ETSY INSTEAD (at least ETSY is HONEST!).

Date of experience: June 18, 2021
New Jersey
1 review
4 helpful votes
Follow Joseph S.
Unfollow Joseph S.
Share Review
Report Review

EBay is messed up. They made it hard to understand. They hide things. You can't reach anyone. I been with them for 25 years. They have control of 99 percent of my business.
Now is the time for someone to compete with them.
Bring back the simple ways. Terms. They don't care about you. It is all about the almighty dollar.
It use to be fun. As a seller. With the nee changes. At least every other week I am being ripped off.
I will jump ship soon. They took all the joy out of what was once a fun Market place.

Date of experience: June 17, 2021
Texas
9 reviews
3 helpful votes
Follow Leland T.
Unfollow Leland T.
Share Review
Report Review

Ebay... is part of the Evile Empire...
Sucking in a fortune***

But has only 148 employees

The customer service number is fake.

Have updated my address and they're sending the package I ordered two days ago to the wrong address@

Date of experience: June 16, 2021
New York
1 review
0 helpful votes
Follow Ping W.
Unfollow Ping W.
Share Review
Report Review

The very same item with the lowest (over 15% off) total price on ebay, and send me an email before shipping to confirm that I did not miss the footnotes where I should pay attention. I wish the seller sells everything so that I can buy anything here.

Date of experience: June 16, 2021
India
4 reviews
1 helpful vote
Follow BIt M.
Unfollow BIt M.
Share Review
Report Review

Sell a item
June 16, 2021

I sell a item, buyer open a return case and never ship the phone back but ebay is still refund buyer

Date of experience: June 16, 2021
New York
16 reviews
127 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Stay away
June 15, 2021

Extortionate selling fees. No protection for sellers. Feedback is a complete farce no protection for sellers just buyers who are allowed to scam sellers out of thousands with the threat of poor feedback. Waiting for the day when other on line selling and buying sites come on board. There are a few like vinted but the more out there will eventually will mean ebay will be a thing of the past. Greedy unfair and totally unreasonable springs to mind.

Date of experience: June 15, 2021
New York
1 review
0 helpful votes
Follow Adrianne K.
Unfollow Adrianne K.
Share Review
Report Review

Tried to reach customer service. No phone line Help & Contact impossible to navigate. Somebody changed my address and to packages were sent to the wrong addres

Date of experience: June 15, 2021
California
1 review
27 helpful votes
Follow Dmytrii Y.
Unfollow Dmytrii Y.
Share Review
Report Review

Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

Date of experience: June 11, 2021
Texas
1 review
0 helpful votes
Follow Maria L.
Unfollow Maria L.
Share Review
Report Review

I have been on ebay since 1999. I believe that was only a couple of years into their existence. It wasn't perfect but it was generally user friendly. In the last 2 years all of that has changed. Different culture altogether - no service, lack of communication prior to systemic changes, dishonesty in consumer relations.
Latest: A "reference number" on an online issue sent to higher levels for resolution, two days later, turns out to be the conversation id for the phone call! I suppose that it gets the seller off of the line without actually addressing, nor caring to address, the issue but why bother to have a help line?
Many issues, many calls and NONE have resulted in any action.
Dismissive of the people that make the system work - sellers and buyers - corporate America, isn't it great?
I have made my last purchase on ebay and selling will also be in the rear view mirror. There are other better platforms

Date of experience: June 9, 2021
Michigan
1 review
1 helpful vote
Follow nadia a.
Unfollow nadia a.
Share Review
Report Review

EBay does not protect the seller. Their thought is buyer is always right. I have been a Top seller on eBay for many years and they refuse to ever help me. EBay automatically sides with the buyer. I did not get to be top seller for being dishonest. The last draw was when the buyer lied about the item not matching the description when it clearly did. They refused to show me the proof and of course sided with the buyer. I am done with them and you should be too if you are a seller. I am going to sell on Bonanza. Never be a seller on eBay.

Date of experience: June 7, 2021
Greece
1 review
0 helpful votes
Follow fotis b.
Unfollow fotis b.
Share Review
Report Review

From today i leave ebay (BUYER FOR MORE THAN 6yrs) because they just told me i was not a good buyer because i was not folowing their policy. In the past years (3yrs back) i had fewer problems with ebay because 3/10 packages were missing or delay and i didn't even want to take refund or email the sellers. The past 2 years, i was 7/10 packages missing or dellay and when i mean dellay 6or more months. And a lot of them was bad quality, not as subscribe and a lot of mistakes were made or even damaged! Instead of giving a new policy for the buyers because we loose our money for scammers they ban the buyers for buying. I am not going to buy again because they change the policy good for sellers to sell more junk and fake packages and buyers say "thanks" or banned! They told me i was doing report or refund/return request sooner than the old days and i told them the truth. I am not raiting generaly but i realy feel so bad for ebay because the buyers will leave in sometime. More than 1000€ all this time!

Date of experience: June 7, 2021