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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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I was reminded was i always shop with Amazon or Walmart. Bought an item on ebay recently, it arrived not sealed and not as described in the posting. Seller refused to return it, and ebay didn't intervene. Despite the fact that the listing said item can be returned and that it is covered by ebay money back guarantee.
I have been an eBay seller since 2018. I have 100% positive feedback. My account was restricted today and they said that I can never sell on eBay again. I now know why they have a 1 star on here as there are other sellers in the same position as me.
This is an eBay site. I have been dealing with it for eight years, and I am a constant customer with them, and I have bought many things through them... But unfortunately, the last time they refused to refund me the price of an item. ،although I told them after the payment immediately that I don't want this item because its specifications did not match what was offered and I told and sent them the rejection many times for a period of time a whole month before the arrival of the item to me, but they insisted on delivering it to me and not returning My money to me... Also, there are two friends of mine with whom the same thing happened.
The customer service is almost impossible to get thru to they have nothing to protect the sellers from getting scammed. They say they do but don't. They will refund without your promission or even to see if you got your product back. It's sad. Then if you do complain they put your account on hold or suspended you without telling you why. Holding all funds owed. Advice. Sell on Amazon or esty!
Terrible backend support for sellers. I do not recommend being a seller on ebay. Ebay protects buyers, whether they are scammers or not, over top rated sellers. They promise to do things but never do them. Their "system" will handle any request. So no matter if that takes 30 days, 60 days, or 6 months they do not care. The only protection you have on ebay is as a buyer.
Don't anything on ebay please, no customer service, no guarantee for the return or money, i lost my $170 on this website by purchasing tires, AMAZONE is the best
I beleive no one should show their drivers licence to ebay. See what has happened to Optus and other companies that lost details that could cause people endless problems like identity theft. Ebay is a company from USA. WOULD be a NIGHTMARE if they lost these details to scammers. Vote against Ebays unreasonables rules. Say no loudly
Seller sold me a defective dvd set for $20.00 claimed I damaged it myself and called me an extortionist and blackmailer now I am the one banned from ebay this is my ONLY negative feedback I've EVER recieved in 10 years. STAY AWAY FROM THIS SELLER they also slammed my email with horrid comments. I loved ebay and I am sad to leave it but there are better places to spend my money
EBay allowed the seller to keep the product and my money and would not step in on my behalf. I will never use eBay again!. I was unable to speak with a live person to resolve this. And it seems that they allow scammers who sell fake stuff on their site also.
Just created an account to start selling, immediately got banned for life before even selling anything. Customer service refused to tell me what my indiscretion was and then had the gall to say anything else i can help with.
Over 10 years of being a 5 star buyer on eBay I made my 1st sale on eBay and they placed a hold on my money for nearly 3 weeks. It's still taking a whole weekend for the funds to transfer to my bank account. Never again. I will not sell on eBay.
Ugh! I got nothing to say because I m so sick of it. They suspended your account for no reason. My mom's account, my dad's account my brother 's my cousin's. My cousin's husband's. A lot of time my family think Amazon may send workers come to pretend to work for Ebay and f them up. Now I understand why your stock went from 72 dollars to 36 dollars
I added some auto parts to the shopping cart for review later. Upon pressing payment button, it automatically charged to my credit card that I didn't know I had activated. It is used to be that you could select payment methods, but ebay apparently has changed that and they desperately to suck money from you. Anyway, I immediately canceled all transactions, but one seller still has not given me refund yet for over a week. Beware of ebay and their sellers. Bad company has bad sellers!
Ebay is a living nightmare. Zero customer service. The reps don't know anything and are rude. Buyers rip you off. Open a bogus not as described return. Throw the label on an envelope and return it. Ebay shows tracking as delivered and they instantly refund the buyer. Try to appeal and they send an automated response that their decision will not change. They will add bogus charges to your bill. Good luck trying to dispute them. Computer glitches at 2 am putting your items on sale. Thought you had a great night for sales until you realize the money you lost from the glitch. Good luck getting that straightened out. It's not worth the hours and hours being hung up on, getting incorrect information, broken promises, and being told your a liar. Three years of pure frustration and aggrevation isn't worth it. I'm now on other selling platforms and business is booming. Wish I had gotten rid of ebay much sooner.
So the facts during the pandemic this company was still losing customers ( wow as others grew) this should be a warning flag, there stock has lost more than 50% value since oct 2021, second flag, there new ceo states ( as he runs off low value buyers) that 50 % of the buyers ( low value) is only 5% of the sales, LIAR as they have lost over 20% and there sales are 20 by billions, flag 3, ebays problem is no one trusts ebay, they are a slimy co with slimy CEO's ( lets not forget about the couple in Natick that they sent the security team after, ebay is broken has been for a long time, they squandered a perfect opportunity to get more customers during the pandemic and IAN failed hes an BLEEP, ebay has lied to me, they constantly are hidding fees everywhere, they run off buyers, have the worst search engine ever BROKEN and this ahs cost me money b, my sales were at $150-$450 a day, now im lucky to get a $20 sale every few days, run from this company,
Ebay forces you to give all your info on your business then they start doing it themselves. You be kicked off then your exact item now selling like hotcakes by someone else. Realize these so called reps workers who are supposed customer service news flash people they have there own Ebay accounts. It happened to me on multiple occasions and different businesses they block me then take over my business. Having all my contacts names and information connects for my business. My same exact item selling however no longer by me.
Bought a ring from a seller and it is too big to enjoy or wear. The ring cost me $460.00 and the seller refuses to refund. Ebay sides with the seller and hides my right to leave feedback. Ebay chooses to HIDE the dissatisfied feedback so seller can continue selling under the pretense that all his customers are satisfied which is a big LIE. Ebay is acting biased and showing difference while discriminating as to who can leave feedback and who can't. Ebay customer service told me my feedback was hidden by Ebay. Ebay needs to delete the feedback option if it is only for specific people and not all.
I used frequently in past and provided buyer support. Now no help and abuse and threats from sellers.
As a seller their is no one to help you. Full of fraud buyers which ebay australia is deliberately protecting. Fraud buyers are very easy to caught but ebay doesn't do anything to help sellers. Ebay customer base is full of cheap and cheat buyers which ebay know and protect them. I end up loosing heaps of money which i was stuck i end opening a account on amazon. Incase of returns customer never return them and ebay pay them from our account. If customer know your business is around them they always try to visit you.
. I ordered a part for my customers car on ebay. They told me that I would get it on the 3rd of October then it went to the 4th, 5th and then the 6th. They also charged me twice for the item which is taking me a week to get back. One of the so called ebay customer service put me thru unnecessary steps on my phone to see why my package wasn't moving to get here. He called me a $#*!... and told me that he feels sorry for my wife. I gave him back a few choice words. There customer service sucks and they can't speak proper English. Still waiting for the package to arrive for my customers car. Bottom line... I will never do business with them again. Buyer beware.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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