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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Delaware
1 review
0 helpful votes
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Bad customer service
October 29, 2022

I was reminded was i always shop with Amazon or Walmart. Bought an item on ebay recently, it arrived not sealed and not as described in the posting. Seller refused to return it, and ebay didn't intervene. Despite the fact that the listing said item can be returned and that it is covered by ebay money back guarantee.

Date of experience: October 29, 2022
Nevada
2 reviews
1 helpful vote
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Account Restricted
October 26, 2022

I have been an eBay seller since 2018. I have 100% positive feedback. My account was restricted today and they said that I can never sell on eBay again. I now know why they have a 1 star on here as there are other sellers in the same position as me.

Date of experience: October 26, 2022
Australia
1 review
0 helpful votes
Follow Gadelmawla S.
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This is an eBay site. I have been dealing with it for eight years, and I am a constant customer with them, and I have bought many things through them... But unfortunately, the last time they refused to refund me the price of an item. ،although I told them after the payment immediately that I don't want this item because its specifications did not match what was offered and I told and sent them the rejection many times for a period of time a whole month before the arrival of the item to me, but they insisted on delivering it to me and not returning My money to me... Also, there are two friends of mine with whom the same thing happened.

Date of experience: October 25, 2022
Missouri
1 review
0 helpful votes
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Horrible for sellers
October 24, 2022

The customer service is almost impossible to get thru to they have nothing to protect the sellers from getting scammed. They say they do but don't. They will refund without your promission or even to see if you got your product back. It's sad. Then if you do complain they put your account on hold or suspended you without telling you why. Holding all funds owed. Advice. Sell on Amazon or esty!

Date of experience: October 24, 2022
Georgia
1 review
0 helpful votes
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Terrible for Sellers
October 24, 2022

Terrible backend support for sellers. I do not recommend being a seller on ebay. Ebay protects buyers, whether they are scammers or not, over top rated sellers. They promise to do things but never do them. Their "system" will handle any request. So no matter if that takes 30 days, 60 days, or 6 months they do not care. The only protection you have on ebay is as a buyer.

Date of experience: October 24, 2022
Pennsylvania
1 review
0 helpful votes
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Trash website
October 24, 2022

Don't anything on ebay please, no customer service, no guarantee for the return or money, i lost my $170 on this website by purchasing tires, AMAZONE is the best

Date of experience: October 23, 2022
Australia
1 review
0 helpful votes
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I beleive no one should show their drivers licence to ebay. See what has happened to Optus and other companies that lost details that could cause people endless problems like identity theft. Ebay is a company from USA. WOULD be a NIGHTMARE if they lost these details to scammers. Vote against Ebays unreasonables rules. Say no loudly

Date of experience: October 21, 2022
Washington
2 reviews
1 helpful vote
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Readersemporium
October 21, 2022

Seller sold me a defective dvd set for $20.00 claimed I damaged it myself and called me an extortionist and blackmailer now I am the one banned from ebay this is my ONLY negative feedback I've EVER recieved in 10 years. STAY AWAY FROM THIS SELLER they also slammed my email with horrid comments. I loved ebay and I am sad to leave it but there are better places to spend my money

Date of experience: October 21, 2022
Ohio
4 reviews
4 helpful votes
Follow Renee R.
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EBay allowed the seller to keep the product and my money and would not step in on my behalf. I will never use eBay again!. I was unable to speak with a live person to resolve this. And it seems that they allow scammers who sell fake stuff on their site also.

Date of experience: October 20, 2022
GB
1 review
3 helpful votes
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Never set up with ebay
October 20, 2022

Just created an account to start selling, immediately got banned for life before even selling anything. Customer service refused to tell me what my indiscretion was and then had the gall to say anything else i can help with.

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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Over 10 years of being a 5 star buyer on eBay I made my 1st sale on eBay and they placed a hold on my money for nearly 3 weeks. It's still taking a whole weekend for the funds to transfer to my bank account. Never again. I will not sell on eBay.

Date of experience: October 16, 2022
Virginia
1 review
6 helpful votes
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Ebay is a terrible site
October 16, 2022

Ugh! I got nothing to say because I m so sick of it. They suspended your account for no reason. My mom's account, my dad's account my brother 's my cousin's. My cousin's husband's. A lot of time my family think Amazon may send workers come to pretend to work for Ebay and f them up. Now I understand why your stock went from 72 dollars to 36 dollars

Date of experience: October 15, 2022
Ohio
1 review
0 helpful votes
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I added some auto parts to the shopping cart for review later. Upon pressing payment button, it automatically charged to my credit card that I didn't know I had activated. It is used to be that you could select payment methods, but ebay apparently has changed that and they desperately to suck money from you. Anyway, I immediately canceled all transactions, but one seller still has not given me refund yet for over a week. Beware of ebay and their sellers. Bad company has bad sellers!

Date of experience: October 13, 2022
Florida
1 review
1 helpful vote
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Ebay is a living nightmare. Zero customer service. The reps don't know anything and are rude. Buyers rip you off. Open a bogus not as described return. Throw the label on an envelope and return it. Ebay shows tracking as delivered and they instantly refund the buyer. Try to appeal and they send an automated response that their decision will not change. They will add bogus charges to your bill. Good luck trying to dispute them. Computer glitches at 2 am putting your items on sale. Thought you had a great night for sales until you realize the money you lost from the glitch. Good luck getting that straightened out. It's not worth the hours and hours being hung up on, getting incorrect information, broken promises, and being told your a liar. Three years of pure frustration and aggrevation isn't worth it. I'm now on other selling platforms and business is booming. Wish I had gotten rid of ebay much sooner.

Date of experience: October 13, 2022
Georgia
1 review
1 helpful vote
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So the facts during the pandemic this company was still losing customers ( wow as others grew) this should be a warning flag, there stock has lost more than 50% value since oct 2021, second flag, there new ceo states ( as he runs off low value buyers) that 50 % of the buyers ( low value) is only 5% of the sales, LIAR as they have lost over 20% and there sales are 20 by billions, flag 3, ebays problem is no one trusts ebay, they are a slimy co with slimy CEO's ( lets not forget about the couple in Natick that they sent the security team after, ebay is broken has been for a long time, they squandered a perfect opportunity to get more customers during the pandemic and IAN failed hes an BLEEP, ebay has lied to me, they constantly are hidding fees everywhere, they run off buyers, have the worst search engine ever BROKEN and this ahs cost me money b, my sales were at $150-$450 a day, now im lucky to get a $20 sale every few days, run from this company,

Date of experience: October 9, 2022
New York
1 review
0 helpful votes
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Ebay forces you to give all your info on your business then they start doing it themselves. You be kicked off then your exact item now selling like hotcakes by someone else. Realize these so called reps workers who are supposed customer service news flash people they have there own Ebay accounts. It happened to me on multiple occasions and different businesses they block me then take over my business. Having all my contacts names and information connects for my business. My same exact item selling however no longer by me.

Date of experience: October 8, 2022
Texas
1 review
0 helpful votes
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Bought a ring from a seller and it is too big to enjoy or wear. The ring cost me $460.00 and the seller refuses to refund. Ebay sides with the seller and hides my right to leave feedback. Ebay chooses to HIDE the dissatisfied feedback so seller can continue selling under the pretense that all his customers are satisfied which is a big LIE. Ebay is acting biased and showing difference while discriminating as to who can leave feedback and who can't. Ebay customer service told me my feedback was hidden by Ebay. Ebay needs to delete the feedback option if it is only for specific people and not all.

Date of experience: October 7, 2022
Florida
3 reviews
4 helpful votes
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I used frequently in past and provided buyer support. Now no help and abuse and threats from sellers.

Date of experience: October 6, 2022
Australia
1 review
0 helpful votes
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Bad experience, horrible website for sellers.
October 6, 2022

As a seller their is no one to help you. Full of fraud buyers which ebay australia is deliberately protecting. Fraud buyers are very easy to caught but ebay doesn't do anything to help sellers. Ebay customer base is full of cheap and cheat buyers which ebay know and protect them. I end up loosing heaps of money which i was stuck i end opening a account on amazon. Incase of returns customer never return them and ebay pay them from our account. If customer know your business is around them they always try to visit you.

Date of experience: October 5, 2022
Florida
1 review
0 helpful votes
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. I ordered a part for my customers car on ebay. They told me that I would get it on the 3rd of October then it went to the 4th, 5th and then the 6th. They also charged me twice for the item which is taking me a week to get back. One of the so called ebay customer service put me thru unnecessary steps on my phone to see why my package wasn't moving to get here. He called me a $#*!... and told me that he feels sorry for my wife. I gave him back a few choice words. There customer service sucks and they can't speak proper English. Still waiting for the package to arrive for my customers car. Bottom line... I will never do business with them again. Buyer beware.

Date of experience: October 5, 2022