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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Maine
1 review
3 helpful votes
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I have bought 19 items from eBay but today i decided to sell and there's a problem. I was blocked because a person in my family has a bad acount. Best part is they can't tell me who or how to fix it. I am being punished for someone else's problem.

Date of experience: October 17, 2014
Canada
2 reviews
3 helpful votes
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Kids Jacket Monster High Fleece Lined Puffa Winter Anorak... **************)

Member id loadsa-leggings | Feedback Score Of 3632 | 99.7%
Wrong description but they will not take responsibility

Date of experience: October 16, 2014
Maryland
1 review
5 helpful votes
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The process Twice uses is fantastic. Request a prepaid label or bag and it comes and you ship off your clothes and it's out if your hands. However, I sent 18 items and they rejected 6 of them, mostly sighting "stained" as the reason for rejection. None of my clothing was stained. They can say whatever they want and you probably won't reject the offer because you have to pay for shipping the clothing back. I received only $64 for 12 premium items, which should definitely have been more if they accepted my not-stained "stained" items. Just don't get your hopes up about the value you get back! I'll be interested to see how much they'll be selling my items for on the site if they only gave me a few dollars for each. Overall: easier than selling at a consignment shop but not sure I would use them again.

Date of experience: October 10, 2014
Sri Lanka
2 reviews
5 helpful votes
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Pretty Cool
October 10, 2014

Pretty Cool

Had found hidden gems, but watch out for scams, even through one might have good feedback does not the mean the seller is great, watch out for time frames and feedback scores which can change overnight to many negatives. Overall a good experience

Date of experience: October 10, 2014
GB
1 review
5 helpful votes
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Even for a buyer ebay can be terrible, most sellers are great, but occasionally you get a greedy deceitful person, after dealing with a seller who agreed to combine the postage cost then after I won changed his mind! I spoke to ebay, their customer service is just horrible, they have wasted hours and hours transferring me from one clueless person to the next! I'm still waiting for an answer and it's already been about 3 hours, their answers are generic garbage like "we will not tolerate seller activity like this" then they do absolutely nothing! I've spoken to about 9 different clueless people and they keep transferring me to their "specialist team bla bla" yes very specialist indeed, one "specialist team" member transfers me to another "specialist", I guess they were not special enough, and instead of transferring me they disconnect me! Then I have to go through the whole story again with another person! Ridiculous, one person was so slow to respond I thought she was stoned, hours and hours wasted, if they cannot enforce agreements between buyers and sellers then what is their purpose, they should have a clear combined postage policy that seller's are forced to abide by there should a forced combined postage policy on the item description that would save both buyers and sellers so much hassle and headache. Update - after going in circles with ebay customer service chat for about 4 hours I just gave up, it seems that is their intention they are not the kind of company who wants to hear from their customers their entire website is designed to stop people from contacting them I couldn't even find a complaints department shocking for such a large company to not care about it's customers very sad :(

Date of experience: October 9, 2014
India
5 reviews
8 helpful votes
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I have purchased a system. I rate them an A+. The transaction and product are exactly what the seller states. I am very much satisfied with this product.

Date of experience: October 8, 2014
California
1 review
4 helpful votes
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Selling on e bay for more than a decade. It is getting worse and worse. Buyers take advantage of 14 days return policy. I DO NOT recommend e bay to anyone, high fees, bad and cheap buyers. When there is a case open against a seller, e bay always takes side of the buyer. If buyer says item defected, e bay accept it without hearing of the seller site and apply it to the seller performance rating. How someone with more than 200 positive feedback could be below standard? Because of buyers disputes, which never tell the truth, they just want to give an excuse to return the item. Etsy is my favorite place to sell.

Date of experience: October 4, 2014
Texas
1 review
1 helpful vote
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Ebay is so fix
October 3, 2014

Ebay is so fix. The seller is the only good about because of slot of sellers. They do make it seem like they always back up the sellers, forcing buyers to leave positive feedback!

Date of experience: October 2, 2014
Michigan
1 review
3 helpful votes
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Well I am very disappointed in eBay personally. Years back I was both a buyer on eBay and when I sold my one home sold hundreds of items on eBay because I collected certain things. I recently sold my other home and have a lot of items to sell. Out of hundreds I had two buyers who failed to read the ad on an item they bought and was not happy. When I pointed out the ad they both admitted their mistake. I would have been at 100% with A+ responses from hundreds of buyers. Now I go to my old account and I start selling items I no longer needed at my new home. Within 3 items I hit a limit. "A Limit"? I never had a limit before. It looks like I have to earn the right to do business with eBay. Well it appears eBay puts a limit on sellers until they "prove themselves". I am a person of honor and proved myself past I feel. So here I set with hundreds of items and no place to sell them, and have to look elsewhere. So I guess eBay does not need my commissions. They lost my respect, and pretty much said my past performance means nothing to them. I will find other means to sell my antiques and collections. It is not as if their fees are cheap to begin with.

Date of experience: October 1, 2014
Oregon
2 reviews
9 helpful votes
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Never again eBay!
October 2, 2014

Never again eBay! I was a faithful customer since 1999 but they have done their best to chase away good customers in favor of squeezing every last dime they can out of people. Good luck eBay your best days are behind you!

Date of experience: October 1, 2014
New York
5 reviews
10 helpful votes
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I am so happy with my experience on ebay, always able to find a great deal on items im looking for and have even been successful in selling some of my old stuff! Would highly recommend

Date of experience: October 1, 2014
Wisconsin
2 reviews
2 helpful votes
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I have been buying from companies in CHINA EASEYTRADER(2099)) ihave scammed by E-BAY PAID double for items PAYPAL SCAMMED by CHINESE business taking advatage of the elderly not sending items, telling the items are out of stock, wait 24 hours we will send it but it's going to take 20-30 days to get E-bay doesn't help it lets these CHINESE COMPANIES KEEP putting things on E-bay SCAMMED OUT OF $50.00 buy e-bay says it's to late for insurance to pay for it CAn i take this as a loss on my TAXES because my money is in CHINA IN plain words FFFFFFFFFFFF yyyyyyyy E_BAY PAYPAL and CHINESE COMPANIES

Date of experience: September 30, 2014
Canada
1 review
1 helpful vote
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The site is GREAT!
September 30, 2014

The site is GREAT! They have great deals, and all the stuff i have ordered looks brand new.
Also, if you follow my referral link, you will get a $10 credit towards your first purchase.

https://www.liketwice.com/1H1rb/

Date of experience: September 30, 2014
AE
1 review
3 helpful votes
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I've bought a couple of hundred products on eBay in the last decade, including 2 cars. My most recent car purchase was problematic and eBay totally blew me off as far as backing me up. I chose to "make an offer" instead of bidding on the car and followed that with a $500 deposit through PayPal. The dealer requested a certified check upon delivery of the car and that, according to eBay, made it "an outside transaction" and a disqualification from any eBay protection. What? I couldn't even leave a review because eBay "had no record" of the listing, bidding, or offer ( Again... What?) and it did not appear on my Purchases. So much for my faith in the eBay Guarantee. (In addition, my letter to eBay headquarters went unanswered.)

Date of experience: September 30, 2014
India
1 review
3 helpful votes
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Do not buy from ebay.it is a fraud company with fake sellers. Buy on it and regret.The seller wont allow returns or exchange and they demand images and videosof the product. They are just trying to sell their goods. Quality is poor.and ebay also does not verify the sellers identity before making them elgible. Very poor service. Worst website.- Beware

Date of experience: September 30, 2014
Colorado
1 review
2 helpful votes
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WE HAVE GIVEN UP ON EBAY
September 30, 2014

WE HAVE GIVEN UP ON EBAY.
APART FROM THE PROBLEMS THAT I CONTACTED YOU WITH, THERE IS A HUGE PROBLEM WITH THE EBAY PAYMENT SYSTEM
PAYPAL IS THE WORST CHARGING SYSTEM I HAVE EVER RUN ACROSS. TOTALLY INCOMPETENT. WE HAVE CLOSE OUR PAYPAL ACCOUNT AS A RESULT.
THEN THERE IS THE EXCESSIVELY LIMITED ACCESS TO CREDIT CARD PROCESSORS. WE DO NOT USE ANY OF THE 3 SYSTEMS THAT ARE LISTED, NOW WILL WE EVER USE ANY OF THEM.
GOODBYE EBAY.
IF YOU EVER GET YOUR ACT TOGETHER, LET ME KNOW

Date of experience: September 30, 2014
Pennsylvania
2 reviews
8 helpful votes
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Rtr_promotionals sells altered NASCAR diecast car collectibles. Violates copyright, trademark, licensing. One car in particular is listed as 2008 Rookie #96 Logano DLP/HDTV raced at Kansas diecast which is purely fake & absolutely not worth anything. It is simply a J. J. Yeley diecast which had Yeley's name above the door removed & a Joey Logano water-transfer decal placed above. Yes, the seller lists it as a 'custom', but in reality, it is a very cheaply modified diecast and it was not authorized or licensed by Joey Logano, NASCAR, or Checkered Flag Sports. It is also NOT the version DLP car that was raced at Kansas. The #96 car that was raced in Kansas in 2008 (Race #29, September 28,2008) was a DLP/HDTV/NEBRASKA FURNITURE sponsored car. The real car had NEBRASKA FURNITURE on the rear deck & rear quarters (anyone can do a search for 96 logano Kansas 2008 will see 'furniture mart' on the rear quarter). Attached is a communication from the manufacturer of the diecast regarding the authenticity of the diecast. Also attached is a photo of the cheap modification (water-transfer decal) which in reality violates copyright, trademark, licensing.

Date of experience: September 30, 2014
Massachusetts
2 reviews
5 helpful votes
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" YES IT DOES NOT GET WORSE THAN THIS STAY AWAY" BEEN A SELLER ON EBAY FOR OVER A DECADE! CLOSED MY ACCOUNT DUE TO THE "BUYER PROTECTION" POLICY. Just like CSI (customer satisfaction index) in the automotive field the buyer now has the seller by the short hairs and knows it!

NO matter how honest & detailed your description is, volume of pictures showing defects with notes, and EVEN under grading your product... YOU still get bashed with NO recourse! AND to make matter even MUCH worse this year I saw a trend. I received a problem with a slow buyer not paying and gave him some slack to pay, when he received the item and did not like it (I always offer a 100% Money back guarantee) he refused to return it, got his money back from EBAY and slammed ME. Soon after it was a domino effect on all my items, thus shut me down from selling.

Anyone out there who would like to refine Ebay's business model to conform to todays seller's market? Count ME in!

Date of experience: September 29, 2014
Illinois
1 review
5 helpful votes
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I have been a buyer on e bay for many years with no problems, until now! On my last purchase the seller sent me the wrong item which they admit to it. I had to open a case with e bay! E bay told me that their decision was for me to send the item back, but that I had to pay for the shipping cost $80! I was shocked with that decision! I will avoid e bay as much as I can from now on!

Date of experience: September 26, 2014
Colorado
1 review
5 helpful votes
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Stay away for EBay as for they take your money for USPS problems and give the product and the refund to the costumer. Over 5000 happy costumers but 3 bad reviews and they put you on a bad sellers list. Very unfair to the Seller. And no way to leave a negative for the customer,

Date of experience: September 23, 2014