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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

California
1 review
6 helpful votes
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You would think they are communists. Ebay is NOT seller friendly. You can make money on eBay to be sure, but the amount of stress they put on you with constant rule changes, and completely un-achievable requirements is ridiculous. I have 99.5% positive feedback on eBay and have paid over 1-million dollars in seller fees. Yet they still treat me like they could careless about my business. In fact, they routinely threaten to kick me off eBay altogether. The amount of stress they cause far exceeds the amount money you can make. When you try to explain what it is that they are doing to make your life a living hell, they could careless. It is like talking to a clerk at the DMV. They simply do not value their sellers and treat them like crap.

Date of experience: September 22, 2014
India
1 review
2 helpful votes
Follow Chao N.
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I have dealt with ebay ony 3 times. The 1st time, I was not delivered an item on COD saying that my area doesnot fall under the COD whereas I received mails from ebay promoting COD. I almost forgot the issue but I had to forward the case to the ebay consumer court, which seemed to favor ebay.

The 2nd time, last month, I bought an Antivirus (Bitdefender) but the License key was already in use, which I confirmed from Bitdefender. I raised a Guarantee Claim and I agreed to accept EBay coupon like a FOOL.

Lastly, recently, I was surfing for some products and come across Night Vision Goggles. The Seller sent me an ordinary white goggles, worth 50-100 bucks in the local market. I had to raise Guarantee Claim again, which is being refunded no, ofcourse not in the form of ebay coupons.

Overall, my feedback is completely negative and my last transaction with ebay.

Date of experience: September 18, 2014
Sri Lanka
2 reviews
2 helpful votes
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Great site!
September 18, 2014

Great site!

Will guarantee money back, but please watch out for sellers who evidently price something low, to run with your money, even through eBay had managed to get my money back, some of my friends weren't successful enough.

Date of experience: September 18, 2014
Australia
1 review
2 helpful votes
Follow Renata S.
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I used to sell and buy on ebay quite a bit and it was great, however, I've stopped selling due to the terminal fear of the monopoly the buyer now has on the seller, with the seller having no recourse since the time ebay stopped allowing buyers to leave negative reviews for sellers, I mean what's with that? As a buyer I then had a couple of experiences where I bought some items (usually the higher end stuff of course) that the seller would take forever to deliver. They were in fact stalling me till the time i could no longer lodge a dispute, I wised up to this pretty quickly, however, eBay just washed their hands as "it was out of the alloted time to lodge a dispute", yeah well no wonder you are making 10% on all purchases regardless of whether they get delivered or not.
So I washed my hands too, I now sell and buy on Quicksales and guess what? NO FEES! Ta ta ebay.

Date of experience: September 15, 2014
California
1 review
5 helpful votes
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I love shopping on eBay
September 15, 2014

I love shopping on eBay. I have had a couple bad experiences from sellers but ebay quickly settled each case that I opened in my favor. I feel confident shopping on eBay because they have an awesome return policy and have handled every one of my disputes quickly and professionally.

Date of experience: September 14, 2014
Ohio
9 reviews
64 helpful votes
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This is a great site
September 14, 2014

This is a great site. I ordered two dresses from them and got one dress and a shirt. I was upset at first and called them and the rep said they would try to find my dress and get back to me. I heard back a day late but that's ok because they fixed the issue. They had already sent me the right dress which I got two days later with a prepaid little box to send them the shirt back. The reps I spoke to said sorry a number of times and fixed everything very fast! I love the dress. And for the mistake they made and fixed they gave me a ten $ credit on my next order! That's pretty cool. I would recommend to anyone. If something goes wrong its not hard to each them and they treat you with respect and really fix things pretty fast. Which lets face it most sites dont. So I love this site and will deff order from again soon

Date of experience: September 13, 2014
California
2 reviews
7 helpful votes
Follow Debbie D.
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Ebay no longer wants small sellers. Ebay's new return policy requires sellers to pay for return shipping. This new policy has encouraged buyer scammers and small sellers can no longer make any money on Ebay. Ebays says the buyer is always right. In addition Ebay's traffic is very slow right now. Where can we go to make money? Who wants some really hard working sellers that just want to feed our kids?

Date of experience: September 12, 2014
Texas
1 review
3 helpful votes
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EBAY is supported by Dealers (Sellers), they receive income from Sellers, and they will bend over backwards to help them win complaints. Consumers (Buyers) do not win or get their money back. FOR EXAMPLE; I PURCHASED A CITIZEN ECO DRIVE ON EBAY.
The watch arrived and it it said Citizen Solar, it was fraud, a scam I told ebay and they sided with the Seller. EBAY highly advertises Money Back Guarantee for buyers. This is a shame, they agreed with the Seller and I never got my money back. If you buy on ebay always remember "Buyer Beware.

Date of experience: September 9, 2014
Canada
1 review
5 helpful votes
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I have been a member since 1997 and had 596 transactions. Once I did not receive my purchase and this was in the days before the protections we now have. Quality has been an issue a few times, but to me it was just a case of "buyer beware" because I made assumptions. I have received many items from China. They offer free shipping and it costs $30 to ship from US. You do the math!
I never do my feedback until I receive the package. On the whole I am happy with eBay and hope to do transactions for another 17 years.

Date of experience: September 8, 2014
Arizona
1 review
3 helpful votes
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DO NOT USE EBAY IF YOU DON'T WANT TO LOSE MONEY. EBAY IS FULL OF BULL$#*! PPL AND EBAY COSTUMER SERVICE SUCKS. THEY BLOCK YOUR ACCOUNT IF YOU ASK THEM GOOD QUESTION. THEY STOLE 200 $ FROM ME. EBAY SUCKS DO NOT USE IF YOU DON'T WANT TO LOSE MONEY.

Date of experience: September 6, 2014
California
3 reviews
15 helpful votes
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For what this site does it is probably as good as possible. It brings millions of sellers together with millions of buyers. This naturally creates a lot of potential problems and ebay handles this as good as I can imagine. The feedback on a seller/buyer is the key. For a seller with anything less than 100's of reviews or less than 98% positive feedback simply stay away.

Date of experience: September 3, 2014
Texas
1 review
3 helpful votes
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I CANT STAND EBAY THEY ARE RIGHT UP THERE WITH EXPEDIA MUST BE THE SAME INCOMPETE IDIOTS RUNNING THIS SITE THEY CHARGE YOU FEES EVEN AFTER BEING TOLD THERE WILL BE NO FEES. I PUT A RESERVE PRICE ON MY ITEM BUT THEY DID NOT HONOR THAT AND TOLD ME TO TAKE MY LISTING DOWN EVEN THOUGH BIDS WERE PLACED. I SAID THEN I WOULD LOOK LIKE A SCAM BUT THEY ARE THE SCAMMERS. SELL ANYWHERE BUT HERE...

Date of experience: August 31, 2014
Georgia
1 review
8 helpful votes
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Ebay leaves customer support in the hands some some ignorant non-English speaking, rude females! I have had a complaint twice, yet I cannot explain a thing when I am speaking to these idiot women Ebay hires who barely understand English PLUS have little knowledge to understand much of anything going on at Ebay! They can only understand ONE concept at a time and hardly that little bit of information! I felt like I was talking to a foreigner who was 3-years old! I won't do business with Ebay again, either with buying OR selling!

Date of experience: August 30, 2014
California
1 review
8 helpful votes
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I won an item on ebay and the seller refused to send the item because she feels she did not get the price she wanted. Seller did not refund me and relisted the item. I called ebay, supervisor kristina, on the current relisted item that I already paid for, but ebay would not cancel the relisted active item even after the seller told ebay via email that she will not send because she feels the item was worth more. Ebay said i have to contact paypal to get a refund myself... NICE

Ebay sucks and worthless

Date of experience: August 24, 2014
Illinois
1 review
5 helpful votes
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I am a seller & a buyer. Selling is terrible now with eBay's new policies that give you a defect that horribly and unfairly affects your status when the buyer has made the mistake or the shipper has made the mistake. No matter how blatantly clear the facts are that the seller did everything right eBay still blames the seller. It has made me go elsewhere to buy because the website has become completely rogue. I have over 1,000,000 items listed on eBay that will not be relisted when the present listing durations are up. Closing my store before 9/15/2014 when another rogue policy is set to begin. It's very sad that greedy eBay executives now favor fake fraudulent items from China to flood the site.

Date of experience: August 23, 2014
GB
1 review
4 helpful votes
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Bought a road legal buggy of eBay had it transported it was not as described things were taken off it. Started but did not run and allot more rust than stated so we contacted eBay and opened a dispute and eBay favoured the seller we were told to take them to small claims court eBay was not interested and to top the lot had to contact DVLA AS THE LOGBOOK DETAILS WAS ALSO INCORRECT
It seems as though they favour whoever brings in higher fees
Suzuki-power

Date of experience: August 23, 2014
Pennsylvania
1 review
4 helpful votes
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DO NOT USE EBAY!
August 21, 2014

DO NOT USE EBAY! I've recently tried selling a product over this site and my product ended up being sold to a fraudulent user. I payed for shipping and interception fees but when I called ebay for compensation they did nothing. Their site is nothing but a front for theft and fraud all while they do nothing to help you afterwards.

Date of experience: August 20, 2014
California
7 reviews
20 helpful votes
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I've been buying on ebay for years now. There certainly have been a few bad experiences during that time, but ebay really does stand by their "buyer protection" policy. All in all, even with the bad experiences taken into account, I still love this site and shop here all the time. The amazing deals and items that I've found on here far out way the few bad transactions that I've had.

I love ebay!

Date of experience: August 20, 2014
Illinois
3 reviews
7 helpful votes
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E-bay 100 % money back guaranteed is a joke. This would be my second time this year that I bought a bad T-Mobile phone from a seller. I filed a complaint with E- bay then I got a same respond from E-bay that no refund case closed.
I've been a frequent buyer with E-bay from the past. I've switched to Amazon now or buy outside knowing I could return a bad item.

Date of experience: August 19, 2014
Canada
3 reviews
19 helpful votes
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DO NOT buy from Seller "qycharge". He did not send the item purchased (ladies blouse) and did not give me a refund. He emailed me apologizing and begging not to write a negative review until I was no longer able to write a review because of time restraints. Terrible seller, DO NOT TRUST! Ebay also did not help me with the situation because it was apparently too late, and they said they cannot monitor all of their sellers.

Date of experience: August 19, 2014