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The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.
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Medical product received in unsealed condition and company did not honour eBay Guarantee for replacement of the product. Non-responsive. I do not recommend to use eBay for online purchase.
I purchase two time from ebay and they disappoint me both the time. First time after order they didn't deliver product and return money after some time. After that i again purchase a battery but still waiting for his delivery. Expected delivery date was 1 apr 2016 and today is 7th of April. While i track this order then found comment from dotzot client is not in address on 6th. I was in my home that day. God know how any one purchase from ebay.
They charged me money they shouldn't have and when I tryed to contact them, I couldn't find any good contact except a phone number. Which notoriously takes hours or days to get any reply.
Furthermore they responded to my tweet asking them why they were charging me with a snarky comment and they won't let me cancel my account for 30 days.
I've never felt so bullied by a company.
What once was a fun and charming way to garage sale anywhere on the planet has become a red-flag version of low-end retail:
1) It's cheap, meant in the sense that it's evolved into the Jerry Springer of web sales and purchases. Cool finds are almost impossible anymore on eBay.
2) It's expensive. If you're a buyer, there is a very good chance you'll find the same item for LESS elsewhere. EBay is no longer a bargain. Ridiculously-inflated goods, scam-price shipping, and eBay "fees" are a joke. Shop around and see.
3) If you're a seller who's recently cleaned out Grandma's attic and have found a few treasures, eBay is no longer the place to cash in. Polls of legitimate sellers (the original tag sale-type sellers) have moved on, finding eBay isn't the place to offer goods, and replaced by sellers who have 'stores" with some high-priced overseas junk. The format that charmed us all in the beginning has evolved into something much less appealing. Nothing sells on eBay the way it used to. Not only will you be left with the item you tried to sell (and relist over and over following eBay's dumb "suggestions"), you'll also be left with charming fees.
4) US Selling/Purchasing: Looking for something but want to filter out overseas items? Don't bother. EBay is either just fine with overseas merchants scamming the system into being able to list, OR, they don't have the intelligence or technology to filter them out. Either way, if you're trying to find items sold in the US, you won't be able to filter out those who should not be listed.
5) Support. Seriously, there is none. Try to find a meaningful link for help. Like the proverbial rabbit hole, each link brings you to another link, and then another, and then, well by that time, you think the FAQs simply MUST have some help but it's all just general junk questions. If you're looking for a real person to online chat with or, heaven forbid, an actual phone number to call, just give up now and quit trying.
6) Bottom Line: That's all it is for eBay CEOs. They're living off the original hype and not improving the experience. What initially was a refreshing, fun experience is, at best, a disappointment.
The prices of what I order are low, are shipped quickly and are well packaged. This refers to live plants and marine corals. I have never been disappointed.
I've had good and bad ordering experiences with eBay. I have yet to deal with eBay's customer service Representatives. As with any auction site each seller is different some are better than others and so on. So far dealing with returns with individual sellers has going well. One thing you must always keep in mind when ordering from eBay is "buyer beware." If it's super cheap there's probably a reason for it.
As an international buyer Amazon usually won't have the random products I'm looking for so EBay is my go to site. When I have had a problem with a seller in the past EBay responded immediately to emails and offered a refund. One of the few online companies I can buy from and be sure my information isn't compromised + good communication and customer help. I would recommend.
EBay is bs, they refused to refund me after I followed their instructions they have bad sellers who con you and eBay does swat! I lost 500 dollars thanks to eBay!
Dont buy anything from eBay if the warranty is mentioned as seller warranty. Both the seller and eBay are not at all taking responsibility. Most of the seller warranty eBay products are not in a good working one. Its my experience. Then u take a call. Better buy from local market.
My item was lost in the mail, i have been back and forth for over 2 weeks with the seller and they told me that the item was shown as delivered, so they couldnt do anything about. Contacted ebay support and they said the same thing. These $#*!ers are the only people online store i have seen that doesnt help the buyer when the item is lost in the mail! So someone got free $#*! while i was the one that paid for it. Never buying from ebay again, it is always a constant thing with them and they always help the seller not the buyer. Also all the Reps give you different stories as well, they need to get they're $#*! together.
To those of you considering using eBay to sell an item - DON'T!
I tried selling my $700 camera on eBay a few days ago. Yesterday, I received an email from eBay saying my item was "sold" and to ship the item. I reviewed the official looking email, and sent a request for payment. I then received an email 10 minutes later saying the item was paid for. Long story short, after shipping my camera, I called eBay and found out the email was fake. I got my camera back, was refunded the shipping cost, and the user was reported.
I re-listed my item to try again.
Today, I received another email from eBay stating that my item was SOLD. This time, I paid closer attention and did nothing until I saw payment was received in my PayPal. I sent the request for money, and this time something else happened...
I not only received a fake email, branded at being from PayPal saying that they received payment (even though my PayPal account reflected no such activity), but I was also overwhelmed with text messages from a phone number claiming to be the "buyer" begging me to ship the package saying "I paid, send me my camera." After asking how they got my number and mentioning to them that their account was being reported and they were being blocked, they began blowing up my phone with pleads to send them the camera.
All in all, this is very, very frightening and disappointing knowing that such a well-known company such as eBay, has such poor security on their site. My personal information was released to these "buyers" and I was harassed by an unknown number. On top of that, my $700 camera was almost lost and sent to a scammer because of accounts being hacked and fake emails being sent to good people trying to sell their precious items.
I will NEVER be using eBay again, and I highly recommend no one else use their services. Should you be foolish enough to try and sell anything on that joke of a website, please be very vigilant in reviewing any email, or notification you get from them.
Please share this post to alert anyone you can..
I recently ordered from Ebay a product (laptop cover) first of all after I made online payment I received the product after long wait for 2 weeks and when the product arrived I found it is shipped from UK and it is mentioned that the product is priced 9$ but when I ordered from ebay I paid double of this price, that shows ebay buys cheap product and charges customer double price, shows why online shopping platform makes huge profit with least expenditure.
Another thing is when the product arrived i found it suits only for UK or Europe and that if the laptop is of particular type (only sold in UK or Europe) the same is useful or else the parcel should not be opened
I did the later and complained to customer care for refund and to my surprise no reply received I called customer care after lengthy waiting period the customer care personal was not ready to listen to my complaint rather tried to teach me how to lodge complaint (I said I am not here to listen to lengthy lecture rather he should help me in securing refund for the product ASAP) after wasting lot of time he did the needful.
Now waiting for refund and will tell my frustrating experience with Ebay online shopping
Please avoid such online deal if want less headache.
I hate eBay soo much they tried to charge me money for no reason then they suspended my account and on top of that theres no guarantee that what you buy is not a scam.
I have been shopping on eBay for the pass 4 to 5 years. I only had two issues and it was not the fault of ebay and they remedy the issues effective and efficient. I highly recommend ebay.
Ordered on EBay from seller 97kentrepot a Nokia Lumia 900 mobile phone.
Ordered was placed 9th of January no phone still ( 3 months and waiting)
And no refund! Had to go to my bank to force them to refund my money which can take up to 45 days.
Here is a copy of their email stating they would provide a refund.
Guess what. Still no refund. Dishonest if you ask me,
New message from: 97kentrepot Top Rated Seller(69,197PurpleShooting Star)
Hi there,
Thanks for your message. However we have already resent. It will take some days to arrive. Could you please wait more days? We appreciate your patience and understanding. If you not receive 10th March, we will refund. Is that OK?
http://www.ebay.com.au/usr/97kentrepot
I HAVE TO SAY I AGREE WITH ALL BAD REVIEWS ABOUT EBAY, THIS YEAR HAS NOT ONLY BEEN THE WORSE EBAY SELLING YEAR, BUT I FEEL EBAY ITSELF HAS CHEATED ME ALLOT OUT OF REFUNDS, THEY TAKE AND DO NOT HONOR SELLERS REFUND POLICY, THEY ALSO LIE TO YOU ON THE PHONE. EBAY HAS BECOME VERY DISHONEST
I had ordered for foot pump but they did not delivered the item and now they are not giving my cash back.
Item no. *******6987
Claim id *******
Now i have also registered on consumer court with complaint no. *******
So dear customers beware of these cheaters and froadies
I haven't used this site for almost 1,5 years. There was time when it was ok and I actually were using eBay. But last time I remember they changed a lot and I spend almost 1 hour to just find out that I can buy from them only after PayPal check info about me, which took 1 month. So I just left that hell for a user. And now I was trying to buy just 1 package of $#*!ing earplugs. Because I can't buy them on ali, I spend like 30 $#*!ing minutes trying to buy them on EBay. Why? It's unexplainable because what was happeninbg in that 30 minutes nobody can understand including me. You reeealy have to check usability of your site because it sucks a lot. And I wanna pay directly by credit card, because PayPal sucks even more in conveniency.
Bad company to work with! Contacting eBay is unless they are a nightmare and very poor skill on the phone. Gutted I ever set up my account with them.
All policies designed to protect sellers. Buyer beware. A large amount of sellers are deceptive. A lot of products are very poor quality. Some products reported to be stolen. A news report stated a buyer arrested for receiving stolen property.
An investigation is called for. This site should be held accountable for the practices it facilitates.
Answer: I would never buy a used car without seeing it in person and having it checked out.
Answer: Ebay is a den of thieves. Even Ebay is evasive on complaints to answers. When looking for items, be sure to be fully informed to what you are shopping and use all that knowledge to cypher the listing, even then have found those that list items to be evasive on answers. Avoid ebay if possible!
Answer: For their own purposes and to protect dishonest sellers. I was once an avid EBay shopper, but now avoid EBay. Buyer protection no longer exists. You buy at your own risk.
Answer: Ebay sells nothing. You are dealing with private sellers. Some are good, some are not. The best way to determine this is to check the feedback. I personally never buy from anyone who has a feedback lower than 90%. 96% is considered bad, by Ebay. Take that with a grain of salt. Ebay management is nuts.
Answer: If you haven't already learned the hard way that Ebay is just pure bullshit when it comes to the sellers rights. When someone wants to send it back for any reason other than it doesn't work as described, you will be footing the bill. Not only will you lose the money you paid to ship it to them, Ebay will offer to provide a return label for them at your expense. Yep, that's right. They will bill you the price of the label if you don't provide it. Either way, you are paying for it to get back to you. It's get better. You can't leave negative feedback for the buyer either. It's not an option NO MATTER
Answer: Not to me! It's my main shopping tool! I look for good deals and free shipping!
Answer: Yes. You are right. All what people told you are correct. Don't trust ebay and the seller on ebay. Amazon much better than them. But anyway the best way to buy electronics from the local stores or official stores.
Answer: This depends on the seller of the item - carefully check their feedback and trust you intuition if you have doubts try another seller you feel safer with...
Answer: Hi Tom, As for reviews, you don't get them. It's called feedback. When you buy an item, the seller will probably leave feedback after you leave feedback for them. I hope that answers your question. Nancy
Answer: Depends on the seller. I wouldn't buy anything off ebay because there a crappy company.
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