Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eBay

eBay

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eBay?
grey stargrey stargrey stargrey stargrey star

eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

India
1 review
4 helpful votes
Follow Sunil Y.
Unfollow Sunil Y.
Share Review
Report Review

Medical product received in unsealed condition and company did not honour eBay Guarantee for replacement of the product. Non-responsive. I do not recommend to use eBay for online purchase.

Date of experience: April 8, 2016
India
1 review
4 helpful votes
Follow prashant s.
Unfollow prashant s.
Share Review
Report Review

I purchase two time from ebay and they disappoint me both the time. First time after order they didn't deliver product and return money after some time. After that i again purchase a battery but still waiting for his delivery. Expected delivery date was 1 apr 2016 and today is 7th of April. While i track this order then found comment from dotzot client is not in address on 6th. I was in my home that day. God know how any one purchase from ebay.

Date of experience: April 6, 2016
GB
1 review
3 helpful votes
Follow Lini b.
Unfollow Lini b.
Share Review
Report Review

They charged me money they shouldn't have and when I tryed to contact them, I couldn't find any good contact except a phone number. Which notoriously takes hours or days to get any reply.

Furthermore they responded to my tweet asking them why they were charging me with a snarky comment and they won't let me cancel my account for 30 days.

I've never felt so bullied by a company.

Date of experience: April 5, 2016
Michigan
8 reviews
52 helpful votes
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

What once was a fun and charming way to garage sale anywhere on the planet has become a red-flag version of low-end retail:

1) It's cheap, meant in the sense that it's evolved into the Jerry Springer of web sales and purchases. Cool finds are almost impossible anymore on eBay.

2) It's expensive. If you're a buyer, there is a very good chance you'll find the same item for LESS elsewhere. EBay is no longer a bargain. Ridiculously-inflated goods, scam-price shipping, and eBay "fees" are a joke. Shop around and see.

3) If you're a seller who's recently cleaned out Grandma's attic and have found a few treasures, eBay is no longer the place to cash in. Polls of legitimate sellers (the original tag sale-type sellers) have moved on, finding eBay isn't the place to offer goods, and replaced by sellers who have 'stores" with some high-priced overseas junk. The format that charmed us all in the beginning has evolved into something much less appealing. Nothing sells on eBay the way it used to. Not only will you be left with the item you tried to sell (and relist over and over following eBay's dumb "suggestions"), you'll also be left with charming fees.

4) US Selling/Purchasing: Looking for something but want to filter out overseas items? Don't bother. EBay is either just fine with overseas merchants scamming the system into being able to list, OR, they don't have the intelligence or technology to filter them out. Either way, if you're trying to find items sold in the US, you won't be able to filter out those who should not be listed.

5) Support. Seriously, there is none. Try to find a meaningful link for help. Like the proverbial rabbit hole, each link brings you to another link, and then another, and then, well by that time, you think the FAQs simply MUST have some help but it's all just general junk questions. If you're looking for a real person to online chat with or, heaven forbid, an actual phone number to call, just give up now and quit trying.

6) Bottom Line: That's all it is for eBay CEOs. They're living off the original hype and not improving the experience. What initially was a refreshing, fun experience is, at best, a disappointment.

Date of experience: April 4, 2016
Maryland
19 reviews
26 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

The prices of what I order are low, are shipped quickly and are well packaged. This refers to live plants and marine corals. I have never been disappointed.

Date of experience: April 4, 2016
Indiana
13 reviews
18 helpful votes
Follow Dan C.
Unfollow Dan C.
Share Review
Report Review

I've had good and bad ordering experiences with eBay. I have yet to deal with eBay's customer service Representatives. As with any auction site each seller is different some are better than others and so on. So far dealing with returns with individual sellers has going well. One thing you must always keep in mind when ordering from eBay is "buyer beware." If it's super cheap there's probably a reason for it.

Date of experience: April 3, 2016
Israel
7 reviews
19 helpful votes
Follow Strawberry m.
Unfollow Strawberry m.
Share Review
Report Review

As an international buyer Amazon usually won't have the random products I'm looking for so EBay is my go to site. When I have had a problem with a seller in the past EBay responded immediately to emails and offered a refund. One of the few online companies I can buy from and be sure my information isn't compromised + good communication and customer help. I would recommend.

Date of experience: April 3, 2016
Connecticut
3 reviews
8 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

EBay is bs, they refused to refund me after I followed their instructions they have bad sellers who con you and eBay does swat! I lost 500 dollars thanks to eBay!

Date of experience: April 2, 2016
India
1 review
5 helpful votes
Follow wilfred n.
Unfollow wilfred n.
Share Review
Report Review

Dont buy anything from eBay if the warranty is mentioned as seller warranty. Both the seller and eBay are not at all taking responsibility. Most of the seller warranty eBay products are not in a good working one. Its my experience. Then u take a call. Better buy from local market.

Date of experience: April 2, 2016
Florida
1 review
2 helpful votes
Follow Lourdes H.
Unfollow Lourdes H.
Share Review
Report Review

My item was lost in the mail, i have been back and forth for over 2 weeks with the seller and they told me that the item was shown as delivered, so they couldnt do anything about. Contacted ebay support and they said the same thing. These $#*!ers are the only people online store i have seen that doesnt help the buyer when the item is lost in the mail! So someone got free $#*! while i was the one that paid for it. Never buying from ebay again, it is always a constant thing with them and they always help the seller not the buyer. Also all the Reps give you different stories as well, they need to get they're $#*! together.

Date of experience: April 1, 2016
Texas
1 review
9 helpful votes
Follow Patrick G.
Unfollow Patrick G.
Share Review
Report Review

To those of you considering using eBay to sell an item - DON'T!

I tried selling my $700 camera on eBay a few days ago. Yesterday, I received an email from eBay saying my item was "sold" and to ship the item. I reviewed the official looking email, and sent a request for payment. I then received an email 10 minutes later saying the item was paid for. Long story short, after shipping my camera, I called eBay and found out the email was fake. I got my camera back, was refunded the shipping cost, and the user was reported.

I re-listed my item to try again.

Today, I received another email from eBay stating that my item was SOLD. This time, I paid closer attention and did nothing until I saw payment was received in my PayPal. I sent the request for money, and this time something else happened...

I not only received a fake email, branded at being from PayPal saying that they received payment (even though my PayPal account reflected no such activity), but I was also overwhelmed with text messages from a phone number claiming to be the "buyer" begging me to ship the package saying "I paid, send me my camera." After asking how they got my number and mentioning to them that their account was being reported and they were being blocked, they began blowing up my phone with pleads to send them the camera.

All in all, this is very, very frightening and disappointing knowing that such a well-known company such as eBay, has such poor security on their site. My personal information was released to these "buyers" and I was harassed by an unknown number. On top of that, my $700 camera was almost lost and sent to a scammer because of accounts being hacked and fake emails being sent to good people trying to sell their precious items.

I will NEVER be using eBay again, and I highly recommend no one else use their services. Should you be foolish enough to try and sell anything on that joke of a website, please be very vigilant in reviewing any email, or notification you get from them.

Please share this post to alert anyone you can..

Date of experience: March 31, 2016
India
2 reviews
15 helpful votes
Follow Manoranjan P.
Unfollow Manoranjan P.
Share Review
Report Review

I recently ordered from Ebay a product (laptop cover) first of all after I made online payment I received the product after long wait for 2 weeks and when the product arrived I found it is shipped from UK and it is mentioned that the product is priced 9$ but when I ordered from ebay I paid double of this price, that shows ebay buys cheap product and charges customer double price, shows why online shopping platform makes huge profit with least expenditure.
Another thing is when the product arrived i found it suits only for UK or Europe and that if the laptop is of particular type (only sold in UK or Europe) the same is useful or else the parcel should not be opened
I did the later and complained to customer care for refund and to my surprise no reply received I called customer care after lengthy waiting period the customer care personal was not ready to listen to my complaint rather tried to teach me how to lodge complaint (I said I am not here to listen to lengthy lecture rather he should help me in securing refund for the product ASAP) after wasting lot of time he did the needful.
Now waiting for refund and will tell my frustrating experience with Ebay online shopping
Please avoid such online deal if want less headache.

Date of experience: March 30, 2016
Nevada
4 reviews
10 helpful votes
Follow ljadia m.
Unfollow ljadia m.
Share Review
Report Review

Website sucks
March 29, 2016

I hate eBay soo much they tried to charge me money for no reason then they suspended my account and on top of that theres no guarantee that what you buy is not a scam.

Date of experience: March 29, 2016
Cayman Islands
2 reviews
2 helpful votes
Follow Marlon T.
Unfollow Marlon T.
Share Review
Report Review

I have been shopping on eBay for the pass 4 to 5 years. I only had two issues and it was not the fault of ebay and they remedy the issues effective and efficient. I highly recommend ebay.

Date of experience: March 28, 2016
Australia
1 review
4 helpful votes
Follow Jason M.
Unfollow Jason M.
Share Review
Report Review

Ordered on EBay from seller 97kentrepot a Nokia Lumia 900 mobile phone.
Ordered was placed 9th of January no phone still ( 3 months and waiting)
And no refund! Had to go to my bank to force them to refund my money which can take up to 45 days.

Here is a copy of their email stating they would provide a refund.
Guess what. Still no refund. Dishonest if you ask me,

New message from: 97kentrepot Top Rated Seller(69,197PurpleShooting Star)
Hi there,
Thanks for your message. However we have already resent. It will take some days to arrive. Could you please wait more days? We appreciate your patience and understanding. If you not receive 10th March, we will refund. Is that OK?

http://www.ebay.com.au/usr/97kentrepot

Date of experience: March 28, 2016
Pennsylvania
1 review
7 helpful votes
Follow CHERYL W.
Unfollow CHERYL W.
Share Review
Report Review

EBAY DISHONEST
March 27, 2016

I HAVE TO SAY I AGREE WITH ALL BAD REVIEWS ABOUT EBAY, THIS YEAR HAS NOT ONLY BEEN THE WORSE EBAY SELLING YEAR, BUT I FEEL EBAY ITSELF HAS CHEATED ME ALLOT OUT OF REFUNDS, THEY TAKE AND DO NOT HONOR SELLERS REFUND POLICY, THEY ALSO LIE TO YOU ON THE PHONE. EBAY HAS BECOME VERY DISHONEST

Date of experience: March 26, 2016
India
1 review
3 helpful votes
Follow Kartik S.
Unfollow Kartik S.
Share Review
Report Review

I had ordered for foot pump but they did not delivered the item and now they are not giving my cash back.

Item no. *******6987
Claim id *******

Now i have also registered on consumer court with complaint no. *******
So dear customers beware of these cheaters and froadies

Date of experience: March 25, 2016
RU
1 review
1 helpful vote
Follow Ketandra K.
Unfollow Ketandra K.
Share Review
Report Review

I haven't used this site for almost 1,5 years. There was time when it was ok and I actually were using eBay. But last time I remember they changed a lot and I spend almost 1 hour to just find out that I can buy from them only after PayPal check info about me, which took 1 month. So I just left that hell for a user. And now I was trying to buy just 1 package of $#*!ing earplugs. Because I can't buy them on ali, I spend like 30 $#*!ing minutes trying to buy them on EBay. Why? It's unexplainable because what was happeninbg in that 30 minutes nobody can understand including me. You reeealy have to check usability of your site because it sucks a lot. And I wanna pay directly by credit card, because PayPal sucks even more in conveniency.

Date of experience: March 24, 2016
GB
1 review
2 helpful votes
Follow Bradley j.
Unfollow Bradley j.
Share Review
Report Review

Very poor company
March 23, 2016

Bad company to work with! Contacting eBay is unless they are a nightmare and very poor skill on the phone. Gutted I ever set up my account with them.

Date of experience: March 23, 2016
Texas
5 reviews
11 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Beware of Ebay
March 22, 2016

All policies designed to protect sellers. Buyer beware. A large amount of sellers are deceptive. A lot of products are very poor quality. Some products reported to be stolen. A news report stated a buyer arrested for receiving stolen property.
An investigation is called for. This site should be held accountable for the practices it facilitates.

Date of experience: March 22, 2016