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eBayReviews 3,492

1.6

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Cheryl T.
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Best deal ever!
April 30, 2016

The mat was an excellent investment! Ordering it was easy and it came quick! It's durable and looks good on the floor and it really helps keep the whole floor free of litter! Thank you!

Date of experience: April 29, 2016
California
1 review
0 helpful votes
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Never really had an issue with buying items online with ebay.com. Would definitely recommend it to anyone!

Date of experience: April 29, 2016
California
1 review
4 helpful votes
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I been a member a since 2012. I have 100% feedback. Not even once i have neutral feedback. They are all positive. I sell once in awhile but i buy a lot. Im selling only my personal items and they are in excellent condition. One time i listed my authentic LV bag bought only last Feb. 14,2015 in Stanford Palo alto CA. The item comes with box, receipt and not even a single scratch you can find. I used it ony 3x in special occasions. Since i provided only 1 picture of the item, they punished me and restricted me from selling again. Who cares. I dont sell for a living. If they are strict about images a seller can provide, how come a lot of sellers posted 1 picture only. What kind of policy is that. They said they want to protect the interest of the buyers but how come i bought fake items and claimed they were authentic. If there is lower than 1 star, i probably hit that one.

Date of experience: April 27, 2016
New York
4 reviews
11 helpful votes
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EBays CSR reps
April 26, 2016

Bunch of women sitting around acting as judge, jury and executioner. I sold several electronically transmitted products (software) to several happy customers until I get this one dumb bïtćh who doesn't know how to use a computer let alone the software she bought from me, eBay CSR says it's my fault because I can't prove shipment. Ebays CSRs blow like the wind!

Date of experience: April 26, 2016
Colorado
1 review
4 helpful votes
Follow Dametre M.
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As a seller you are basically in a position to get screwed by eBay and buyers at any point. I for instance sold and item and marked it as non refundable and a month of after getting paid the customer opened a claim on the item being damaged, which was sent in mint conditon and Ebay overrided my denial of the refund and charged me the full amount and a $50 fee as well as shipping and handling for the return. After 2 hours on the phone disputing these charges I was told "Sorry sir this is life so you better get used to it". My item was returnwd damaged and i was advised to purchase sellers insurance in case this happened again. Their customer service is a joke and if you buy anything from ebay you are basically guaranteed to get your money back, regardless if whether or not the person damages it and decides to return it.

Date of experience: April 25, 2016
California
2 reviews
0 helpful votes
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Seller: dukeivorypq
April 22, 2016

I order the Heavy duty Outboard Motor Boat 2 Stroke Portable 6 HP Propeller Shaft Engine and paid for $675.25. I didn't received it. And the Ebay instead of helping buyer closed my case.Its unbelievable that protection plan is not working. They are just lying you. Never trust Ebay or Seller dukeivorypq /named Kelly.

Date of experience: April 22, 2016
California
1 review
1 helpful vote
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Fun place to shop!
April 22, 2016

My mom has been on eBay since 1997! I started shopping on eBay several years ago and have had nothing but success. We have made connection with many people throughout the years and still do business with them.

Date of experience: April 21, 2016
Colorado
1 review
2 helpful votes
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No seller protection
April 21, 2016

Half.com has no seller protection - the buyer (big4northeast, stay away from this a**hole) took advantage of my book. I hate half.com, super angry!

Date of experience: April 20, 2016
West Virginia
1 review
4 helpful votes
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Thieves
April 20, 2016

"I made a purchase from newcandy789 using eBay. The item was never received even thought it shows as received. I requested a replacement and the seller refused and and eBay refused to abide their Money Back Guarantees. I left a feedback on the sellers account and it was deleted by eBay. As soon as I received the rest of the items that i have ordered I will be deleting my eBay account and I will never use them again. There was a reason why I used Amazon for several years with out looking at eBay but i decided to give them another chance. But they stole my money. "

Date of experience: April 20, 2016
New York
7 reviews
29 helpful votes
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BIG JOKE! TODAY ON THE NEWS IT WAS STATED THAT EBAY IS ACCUSING AMAZON OF 'POACHING' THEIR CUSTOMERS... WHAT A JOKE. PEOPLE PREFER AMAZON FOR THE SIMPLE FACT THAT EBAY SUCKS! PEOPLE SWITCH TO A PLACE WHERE THEY ARE RESPECTED AND APPRECIATED AND THAT FOR SURE IS NOT THE CASE WITH EBAY.
I SOLD ON EBAY SINCE 2001. IN THOSE DAYS THEY SENT CERTIFICATES OF APPRECIATION FOR MY OUTSTANDING SERVICE AS A POWER SELLER. THINGS WERE SO DIFFERENT IN THOSE DAYS. I WAS KICKED OFF EBAY A COUPLE OF YEARS AGO AND WAS NEVER GIVEN A REASON FOR THAT. DID NOTHING DIFFERENT, STILL GAVE OUTSTANDING SERVICE AND WAS A TOP RATED POWERSELLER WITH OVER 11,500 POSITIVE FEEDBACKS. STILL TO THIS DAY WAS NEVER GIVEN AN EXPLANATION WHY THEY JUST DELETED OVER 1000 LISTINGS AND PREVENTED ME FROM EVER SELLING ON THE SITE AGAIN. AT THE TIME WHEN WE ASKED THEM WHAT THE REASON WAS, THEY SAID SOMEONE HAD A CHARGE BACK. REALLY? CHARGE BACK? THEY GOT THEIR ITEM AND WE WERE NOT RESPONSIBLE FOR THEM BUYING FROM US - EBAY ACCEPTED THE SALE AND WE DID OUR BIT...
SO WHY AMAZON IS MORE POPULAR AND PEOPLE PREFER TO SHOP THERE IS THAT CUSTOMERS ARE RESPECTED. I SOLD ON AMAZON YEARS AGO AND THEY WERE A PLEASURE TO WORK WITH. NOW EBAY DISRESPECTS SELLERS AND TREATS THEM LIKE DIRT.
GLAD TO KNOW THAT THEY ARE LOSING CUSTOMERS - WAY TO GO! EBAY IS RUN BY INCOMPETENT IDIOTS - GONE ARE THE DAYS WHEN SELLERS WERE APPRECIATED - THEY FORGET THAT SELLERS ARE ALSO BUYERS!

Date of experience: April 19, 2016
Canada
1 review
9 helpful votes
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I have been a member of ebay since 2001 and as a buyer i found their services are good but as a seller however it is more of a headache then its worth. For one when selling something they take a certain percentage off for shipping charges, i don't make money off of my shipping so if i charge the exact shipping charges then i am out money after their fees are taken off and if i charge more shipping to counteract these charges then the buyer gets angry and leaves bad ratings.
Also the fact that as a seller i cannot leave a buyer negative or neutral feedback which has left me open to being blackmailed by buyers saying if i don't give them their money back (because they aren't satisfied even though it is exactly as described) and let them keep the item they will leave me negative feedback and they can do this knowing that there is nothing i can do about their rude behavior, so they have me backed against a wall. Example i sell beads online the person who recieved my beads was no satisfied with the amount they received and even though it was stated on the auction how many they get, they told me if i didn't send them more beads that i was going to recieve negative feedback, so what am i suppose to do? I either have to send more or get bad feedback. Also if someone decides not to pay at all still i cannot leave the negative feedback. So they get away with costing me business and there is nothing i can do but report them but no one see's that. I think if these buyers knew their ratings could be ruined by being rude or black mailing or by not paying at all maybe they would be a little bit more considerate. However they can pretty much do whatever they want to the seller because they hold their reputation in the palm of their hand. I will not be selling on ebay anymore, yes my items got more view then with probably any other site but the frustration and headache and extreme charges are not worth it.

Date of experience: April 13, 2016
New Mexico
6 reviews
9 helpful votes
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Love the stars!
April 13, 2016

I wish brick and mortar stores had this review system. Maybe better customer service!

Date of experience: April 13, 2016
Sweden
4 reviews
8 helpful votes
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Best ever
April 13, 2016

Using Ebay for about 10 years. Excellent service. Quick seller and buyer support. 100% satisfaction with this site!

Date of experience: April 13, 2016
India
1 review
2 helpful votes
Follow Prapoorna K.
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Ebay provides worst services. I have take 3 products and it got delayed and the delivered products are not working. It is more than 2 months and i have not received the payment post frequently calling them for the status for more than two month. Every time they used to forward the call to supervisor( not really, fwd to college) and he say will escalate it to funding team with 48 hrs. And that 48 hrs is not yet completed. Today the call is fwd to team lead and he starts shouting ( where team leads never shout at customers). Saying why are you shouting to the executive. Still problem is not resolved. Don't buy from Ebay. They are cheating people.

Date of experience: April 13, 2016
Portugal
10 reviews
19 helpful votes
Follow Rui J.
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The ebay buyer protection sounds good... but if you have to send the item back, you only recive the refund when the seller informs ebaY. My question, and if the seller say nothing. And you end without the item and the money.

Date of experience: April 11, 2016
Maryland
4 reviews
8 helpful votes
Follow Connie B.
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I recently ordered the Lion King DVD from eBay. I ordered it on a Wednesday, April 6th & emailed the Seller & told him the DVD was for my granddaughters birthday on the following Saturday, April 9th. I paid the $5.00 express shipping fee so it would get there by Saturday bc according to what the shipping description said, it should be there by Saturday. Well Saturday came & went. Still no DVD delivered. It's Monday now so I'll see if it's delivered FIVE DAYS LATER! Just sayn...

Date of experience: April 11, 2016
Pennsylvania
1 review
5 helpful votes
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BAD BUSINESS
April 11, 2016

I'VE BEEN A SELLERS FOR OVER 12 YEARS ON EBAY AND THEY HAVE GOTTEN SO BAD FOR SELLERS, THEIR POLICY IS HORRIBLE, THEY DO NOT RESPECT SELLERS RETURN POLICIES AND NOW THEY LET BUYERS OPEN CASES NUMEROUS TIMES ON THE SAME ITEM EVEN IF THEY LOSE CASE UNTIL THEY WIN, ALSO THEY ARE ALWAYS MAKING MISTAKES NOT SHOWING YOUR ITEM AND THEN CHARGING YOU, FEES ARE HIGH AND THEY RIP YOU OFF, I HAVE NEVER SEEN EBAY THIS BAD EVEN THOUGH THE ECONOMY IS THE WORST I'VE SEEN IT AND I'M 50 YRS OLD EBAY HAS LOST MANY OF THE AVERAGE SELLER AND NOW ITS MOSTLY BUG RETAILERS,

Date of experience: April 10, 2016
Florida
5 reviews
6 helpful votes
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I used to use eBay all time
Still use it some

But search has become very hard to use
And the number of unrelated listings is plain confusing

Date of experience: April 9, 2016
India
1 review
2 helpful votes
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Samsung Galaxy E5
April 9, 2016

I have recently ordered Samsung Galaxy E5 on Ebay site, I got some problem, but there customer support is not at all good, i feel bad on ebay site, i won't recommend any one to this site.

Date of experience: April 9, 2016
India
1 review
3 helpful votes
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Bogus site
April 8, 2016

Don't buy anything from ebay. I bought memory card. I got duplicate card and it is not working. Worst site.

Date of experience: April 8, 2016