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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Ebay incorrectly counts shipping of the items, I paid double pay for shipping by UPS. This is crazy

Date of experience: March 20, 2016
Washington
2 reviews
2 helpful votes
Follow Carolyn C.
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When they were going out of business Liketwice informed me I would have to use my credit within a week or it would expire. There was bare-bones inventory by that time so I had to use it or lose it. I did manage to get a few Dooney and Bourke and Coach wallets in the mad scramble (you would try to add to your cart and it would tell you the item wasnt available anymore). They also ignored my emails about this frustrating situation of losing my store credit I earned from returns. After receiving the items I found that half of them are fakes! I tried to sell on Ebay and was informed by them that they werent authentic and upon closer examination it became apparent. Now Im better at spotting fakes. Thank you Liketwice

Date of experience: March 18, 2016
India
1 review
1 helpful vote
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Never ever try ebay!
March 18, 2016

Ebay service is very pathetic and i will not suggest anyone to buy products from ebay. I have purchased one wallet from ebay and I tried to return that product as it's quality is not good and cost is very high. But there is no response from ebay team and they are not ready to accept that product. I had really very bad experience with ebay

Date of experience: March 17, 2016
Ohio
6 reviews
14 helpful votes
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Excellent experience
March 18, 2016

Have been a long time shopper here. As with any online shopping place we have run into a few mishaps which have always been quickly resolved. Just recently however, we bought a classic Nintendo video game. This seller said it was a five screw, when it arrived it was a three screw. Anyone who buys older videos games knows this is a huge issue. Due to my forgetfulness I missed the return by date and thought I was stuck with the game. EBay however decided to refund my money and did not require me to return the game! Simply wow!

Date of experience: March 17, 2016
GB
2 reviews
8 helpful votes
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All ebay changes recently have made the whole selling experience awful. They dont listen and their new policies are completely unfair.

Date of experience: March 16, 2016
Australia
1 review
1 helpful vote
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Beware of buying any clothing from China and Hong Kong. I bought a XL size shirt. When the shirt arrived it was so small it barley fit me. The XL size shirt was like a Small size.
I bought sunglasses from China. When I changed the lens, the frame broke at the hinge. Beware of buying anything directly from China and Hong Kong. You will be sorry!

Date of experience: March 16, 2016
GB
1 review
5 helpful votes
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Unfair treatment
March 16, 2016

My sellers account has recently been restricted for no reason what so ever I'm very confused as I have top marks on my sellers account! I have suffered too much from this site and i wouldn't recommend to anyone unless you want to be ripped off on a daily basis

Date of experience: March 15, 2016
California
10 reviews
12 helpful votes
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I go there first.
March 15, 2016

Yeah, everybody knows about it, and many of us look there first for most everything on-line. I am no different. Great for craft items and bargain costume jewelry. I've had great prices on musical instruments, clothing from India and a lot more. The trick is to become an ebay-oholic and do heavy research, checking new sellers and used items for deals. But that can be dangerous if, like me, you can get carried away.

Unless something is truly unusual, don't buy from the first seller that offers it, especially from China. Also be aware of shipping fees which are not always obvious, especially if you have been looking at "free shipping" things for a while. Finally, some real deals can be had under "ending soonest." You might catch something others have missed. Again, when under a deadline, be sure to check shipping costs!

Feedback can be helpful, but eBay hassles sellers for good marks, who in turn hassle us, the buyers, albeit usually nicely.

Date of experience: March 13, 2016
India
1 review
2 helpful votes
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Worst experience
March 12, 2016

I ordered a cloth stand from e bay on March 2nd 2016. The seller is Henry hills and the worst seller I have seen ever. First up all they didn't even send a shipping details and when I complained about this to e bay they given me the seller phone number. So I contact the seller immediately they sent the item that is entirely different from what I ordered and it's not worth than more than 500 rupees. It's very cheap quality. I paid 1250 rupees for that cloth stand. I complained about this and even upload a picture of what I got it. Still I didn't any response from e bay. I suggest nobody should do e bay online shopping.In future I never do any shopping on e bay.

Date of experience: March 12, 2016
GB
11 reviews
43 helpful votes
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My favourite
March 11, 2016

Who doesn't like eBayone of those site u have to read sellers reviews thoroughly before purchasing. Ebay has good customer service they respond and offer solution I use them frequently and I'm happy

Date of experience: March 10, 2016
Sweden
2 reviews
19 helpful votes
Follow Ingrid B.
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I use ebay to mainly buy clothes, wigs, accessories and collectibles so I only have experience from those kind of sellers. My purchase went really well and that is probably thanks to my 'ebay routines'. I always check the bad ratings of the seller first. Why? Sometimes a seller may have a loooot of good ratings so that the bad ones disappear in the crowd. Look them up, read why they were unhappy with the purchase and then consider if you still can trust the seller. Maybe it was just a problem with longer waiting time for a customer or it could be something more serious that you are scared of happening to you.

I also have my own principle when purchasing anything on ebay: never buy expensive things. Why? Actually it LIMITS the chances of me being scammed of a ton of money for possible $#*!. Also, I am on the internet to find lower prices, not higher than in stores. Then of course, if it is ridiculously cheap then always consider why that can be the case.

Lastly, if it is something that has a high risk of being fake (collector's objects or alike), then it is good to try and contact the seller for more pictures. If you get no answer maybe he is unavailable or just ignores it all together for reasons we fear. If he agrees it is good if you ask the seller to put something in the picture that normally would not be included so you know that the picture is genuine. Maybe a bottle or a cup, an item everyone has but would not normally be included in photos on the internet so that he can just copy it and send it to you.

Sometimes we can get into contact with scumbags on ebay. But several times it is just a seller who wants to sell GOOD items and get nice reviews to help his business further.

Date of experience: March 10, 2016
Denmark
2 reviews
12 helpful votes
Follow R G.
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I really like ebay, and you can find a lot of cool things on there.
It's allover a great site. Unfortunately some sellers on there are scammers. There is nothing wrong with the site, just some of the users/sellers. Make sure it's a trustworthy seller you're buying from before ordering things. I always do that and i haven't had a bad experience yet.

Date of experience: March 10, 2016
Canada
2 reviews
5 helpful votes
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Fraud through ebay
March 9, 2016

I do not recommend anyone to use eBay for any internet purchases, It's just wasting of money, I have bought an Item from this website and I did not receive it now more than 4 months without any valid reason, and they said to me they will not refund my money back, its just a fraud website. So please do not use it.

Date of experience: March 9, 2016
New Jersey
8 reviews
36 helpful votes
Follow Gina R.
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Ebay is not the problem some of the sellers are they don't describe their item well and some lie and say their items are new when in fact they are not but if your careful you can get some great buys

Date of experience: March 9, 2016
New Jersey
1 review
3 helpful votes
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PLEASE GO TO AMAZON OR EVEN CRAIGSLIST! DO NOT SELL OR PURCHASE ON EBAY! I SOLD AN XBOX ONE THAT WAS IN GREAT CONDITION AND THE BUYER TOOK ADVANTAGE OF THE EBAY BUYERS PROTECTION BY JACKING UP THE XBOX AND SAYING THAT I SOLD IT TO HIM THAT WAY. THIS IS NOT A TRUSTED SITE! TRUST ME YOU DONT WANT TO LOSE YOUR MONEY!

Date of experience: March 9, 2016
Texas
3 reviews
0 helpful votes
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Excellent deals
March 9, 2016

I love the fact that they actually pay attention to their evaluations that people write reviews and ebay follow up on them, good or bad.

Date of experience: March 9, 2016
India
1 review
3 helpful votes
Follow Bhaskar R.
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Don't buy from this site
They kept my 70,000 money for 2 months.
Seller has to ship the item in 6 days, but they keep saying wait,, wait,, wait

Never Ever buy from this site.

Date of experience: March 7, 2016
Florida
5 reviews
2 helpful votes
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GREAT SITE
March 8, 2016

You can find anything you might need new or used at a great price

Date of experience: March 7, 2016
Missouri
1 review
1 helpful vote
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I ordered a shirt from Cyberteez and have tried emailing them to return a shirt for a different size and am getting no reply I even called the phone number and it just hangs up on you. What do I do at this point because I spent a lot of money on the shirt and am not very happy! Please email me at *******@gmail.com so I know how to handle this situation

Date of experience: March 7, 2016
Florida
1 review
4 helpful votes
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I have been buying and selling on ebay for about 4 years. I have 100% perfect feedback. However, I gave 5 customers out of over 100 this last year their money back without making them go through the resolution process with ebay. As a result I went from superior seller to below standard and cannot now list more than $100 worth of items each month, they put my items on the bottom of the category and some other baloney like that.

Where else would you get a D or an F for 95% of doing things the teachers way! In addition, they keep changing their free listing policy. For the last year, you never know what the policy will be. I am not sure what their game is, but I am not playing any more.

I will neither buy nor sell on their site. Nor will I use Paypal because they imposed some delays in my ability to access my money, which I think are related to ebay. This is fair warningkeep away from ebay and paypal.

Date of experience: March 6, 2016