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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Texas
1 review
3 helpful votes
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15+ years as a seller, with over 1500 positive feed-backs, I decide as I have many times in the past to take a break from selling for some months! Sold two items last month & now Ebay has decided to list me as a high-risk seller, and put the same restrictions on me as they would a New Seller (which means) that they get PayPal to put a (21 day pending restriction on my having access to the funds & the shipping costs) that were already set to my PayPal account by the buyer. Until I ship & prove that I have shipped (out of my pocket), that the buyer has received the items, and then I can wait up to 14 days, before Ebay & Paypal decide that Ive met my obligations!

These are the people Ive been paying for the last 15 years to provide a service to me These are the people my customers have been paying to provide a service to them These are the people that come up with some of the stupidest policies in the world, and then in Collusion, Extort & Black-mail us all into having to follow these stupid policies, if we ever want to get the money, That We all Pay Them a service fee to provide! No Joke, just happened to me, 02/26/16 and the best part is, theyre going to keep doing it to me, until I sell & ship over 21 items, out of my own pocket!

Date of experience: March 6, 2016
Washington
2 reviews
1 helpful vote
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Great place to shop
March 7, 2016

Ebay is a great place to shop for anything but you have to beware due your homework and search through all of the items your looking for then buy. I have been a faithful Ebayer for 8 years and love it.

Date of experience: March 6, 2016
Kentucky
1 review
2 helpful votes
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You get fees on more fees, it never stops going up, they make it hard and confusing to close business accounts so you keep getting charged. I had a seller return an item but ebay sent them the money anyway before I received it back, now the only way to get it back is to provide them a shipping label by calling them to personally get their information, what is that? The site is deeply flawed, try calling someone that actually knows how to help.

Date of experience: March 4, 2016
Arkansas
1 review
2 helpful votes
Follow kimberly m.
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After 16 years of buying on Ebay I'm done. I've been hearing horror stories lately from other buyers and now it's happened to me. Had a transaction with a dishonest, rude and unprofessional seller. The first negative transaction in years. I ended up losing money to ship item back (seller was fraudulent and buyer protection is a joke) and then Ebay removed the well deserved negative feedback I left for this scummy seller putting them back at 100%. Called CS and was told it was a mistake that the neg was removed but they had no way of reinstating it... right. More and more buyers seem to be leaving Ebay and now I know why. I feel cheated and betrayed by both seller and Ebay. I'll be doing my shopping on other online sites from now on.

Date of experience: March 1, 2016
New York
4 reviews
3 helpful votes
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While there is certainly a lot of merchandise here, for buyers and sellers alike the interface leaves a lot to be desired.

Date of experience: February 26, 2016
India
2 reviews
4 helpful votes
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Ebay means fraud
February 26, 2016

Ebay is not suitable for customers the website is old fashioned, sellers on ebay are big cheaters and refund policy of ebay is worst ever they cancel my refund because comment i put on refund form were not good they have much time to read our comment not refunding our money. custom.ers use ebay only one time and that is there first and last time because of disatisfaction

Date of experience: February 26, 2016
California
1 review
3 helpful votes
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Crooks
February 26, 2016

I just had a very bad experience with eBay I ordered a purse by mistake and the seller refuses to refund the money back I can't believe eBay did not help me get my money back besides the fact that you can not understand what the eBay reps are telling you bunch of crooks that claim they will help you but in fact they will throw you under the bus never will I order from them again very disappointed in them.

Date of experience: February 25, 2016
Washington
12 reviews
21 helpful votes
Follow Calvin A.
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As a seller or a buyer, you will sometimes end up with problems. And then you can try and use Ebay's automated system, but frankly it usually fails miserably. Calling and talking to customer service is a very long operation, and is hit or miss, and you can spend many hours doing this. On one item I bought I ended up calling a total of six times, and several times I was told one thing by one person, and a completely opposite thing by the next. Good information was rare. The people in the Philippines are much better than they used to be, but it's still common to get a really bad one. You have to be very persistent and find a good person which is getting harder and harder. -
- Also, many items on Ebay are fakes. There are websites that help you figure out if what you are buying is a fake. And Ebay sells dangerous, illegal things. Earlier this week I had them take down an auction for an abortion drug, Mifepristone. Many illegal prescription drugs are for sale, although it varies greatly over time, as they do take some of them down. -
-I just got them to take down about 100 auctions for an antibiotic that's by prescription only, but another one that's even stronger and more dangerous, even after three phone calls, they've not taken down over 50 auctions for it. The FDA confirmed it was illegal.-
-Recently there were F-14 Tomcat military aircraft parts, and other apparently stolen military hardware. After reporting it, it's all still there. Calling the Dept. of Defense it was very hard to get someone to help but they finally looked at it and agreed "It's illegal". You can see the NSN numbers on a lot of these items, and they're not supposed to be sold to the public.- Attempting to report these things to US customs, the FDA, the FTC, FBI cyber crimes, and DHS, has met with utter failure after numerous tries since 2002. Attempting to get legislation through Congress has met with failure.
-Magic the Gathering cards, a one billion dollar a year worldwide industry, many of the cards coming in from China are all fake. I've bought many of them, sent them to PSA and Beckett, all fake. Ebay still allows those sellers to sell. Also, reported dozens of auctions with fake fossils from China, Ebay took them all down, a week later they were all back up again by the same sellers. Rinse, repeat, called them several times, they took them down, they came right back. To this day they're all still there for sale, fake fossils from China. -I'm not an unhappy Ebay user, I'm a seller with a good rating.

Date of experience: February 25, 2016
Illinois
1 review
4 helpful votes
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Returns are a hassle
February 25, 2016

Unless you know all Ebay rules for returns, it is risky to shop here. Despite an email from an Ebay account specialist which said the seller would be responsible for return shipping, I was stuck with the cost. I wasted my time making 2 phone calls to Ebay to try to be reimbursed to no avail. Now I'm wasting my time writing this review to warn others. I won't buy anything from them again.

Date of experience: February 25, 2016
GB
10 reviews
19 helpful votes
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A couple of years ago I'd have probably awarded them 5 stars. But tis all engulfing service has become complacent. The prices for one have sky rocketed to literal stupidity and they seem to find it an impossible task to make fair rules (God there's so many now) for both buyers and sellers. It's not a job a NASA scientist needs to calculate. The feedback scoring is dreadful. For example you can have one complaint as a seller (whether fiction or not) and lose something like 6% of your 100% score from all those hundreds of 'happy' shoppers that did business with you. To retrieve your original score hell you have to work for it! Etc Etc. the list goes on and I don't have the time to list all their accrued faults. SHAME though because the foundation was good and is a good idea, what do they say "if it's not broke, don't fix it". My opinion comes from being both buyer and a seller by the way

Date of experience: February 24, 2016
Australia
1 review
1 helpful vote
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Discriminatory and biased policies favoring overseas sellers who break and flaunt the rules constantly. Constant hassles with account violations, duplicate listings policy not enforced in China where they are listing millions of the item and not being cracked down upon, flagrant misuse of words in title headings on Chinese listings not being cracked down on. Not the place for sellers anymore.

Date of experience: February 22, 2016
Germany
1 review
0 helpful votes
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BestHandicraft Review...
February 23, 2016

I buy mandala tapestry from BestHandicraft they have wide variety of Indian Tapestries and Asian style Beaded tapestries, vintage sari tapestries, mirror tapestries and Ethnic wall hanging.

Thanks.

Date of experience: February 22, 2016
India
1 review
3 helpful votes
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It's like if you order something you can't cancel your order within an hour.
I ordered a I ball Tablet and wanted to cancel it that moment before shipping itself due to change of mind, they are asking a lot of questions on that and telling to mail me.
Is it so complicated to cancel a order, worst shopping site.

Date of experience: February 22, 2016
India
1 review
2 helpful votes
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Worst sellers
February 22, 2016

Hello every one, I would like to tell all the genuine customers, who would like to purchase goods through EBAY, Your choice of category is worst. I faced the worst problem with E-Bay 3 times, SO I would like to explain clearly the scenario with post delivery of products.

1. I took Nexus 6p flip cover, With in 3weeks of usage, The magnet of the cover looses its magnitude.
2. Later I have taken Nexus 6p Case cover, I was surprised to by seeing the cover with almost 50-60 scratches.
3. Lastly & recently I booked L'Oreal- Paris kajal, But they have delivered Lakmi Kajal.(Still I am waiting to get mine product)

Its really worst feeling to receive any of the product from E-bay, Of course its waste to get the claim money, Its better if E-bay stop selling old product with damage kind.

Its my humble request with all the guys not to buy things@ EBAY.

Date of experience: February 22, 2016
New York
8 reviews
15 helpful votes
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Love it
February 23, 2016

No place is more fun to shop. Too bad that their fees are way too high

Date of experience: February 21, 2016
Ohio
2 reviews
5 helpful votes
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Great
February 23, 2016

There customer service is on point. There extremely helpful thanks ebay

Date of experience: February 21, 2016
California
1 review
5 helpful votes
Follow K R.
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EBAY just plain sucks. Their customer support is worthless and can never help you. Their VERO programs is completed garbage. Companies can make a claim against you and never have to respond. What kind of policy is that? EBAY doesn't care about their members, only their profits they get from you on each transaction. These VERO participants don't even have to prove their case, just file the complaint and the seller suffers for no reason. You get your account suspended without cause, or no fault of you own, and even when you prove that, if the VERO participant never lifts the claim, you stay suspended. No other recourse for resolution period! No chance to even defend yourself. They say hire a lawyer. Over a $10 item. How sloppy is this? IT is ignorant. Maybe a better online auction site will show up and put EBAY out of business with some serious competition.

Date of experience: February 19, 2016
Illinois
1 review
2 helpful votes
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Never buy on eBay!
February 19, 2016

I decided to sell some items I bought on eBay. Guess what? My account was restricted a few times and was shut down because of Authenticity violation. ALL items (a few Chanel earrings and bracelets, Chanel scarves, Chanel purse, Burberry scarves, t-shirts and other high brand clothes) are FAKE. EBay suggested me to contact sellers and ask for reimbursement. I did. No result!
But I have to be fair and to say that every time I've called eBay every person I've spoken with was very polite. The only problem is that no one could help with my issue :)) )!
Needless to say that besides sounds of dollars thrown away on eBay I stuck with all the crap I bought!

Date of experience: February 19, 2016
Switzerland
4 reviews
27 helpful votes
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Horrible parcel delivery.
February 18, 2016

Bought an pair of Nike show shoes from the US but once the parcel entered eBays delivery service there has not been any progress. I ordered the shoes over 2 months ago and have not received anything yet. And since the parcel has entered eBays parcel delivery system you are no longer eligible for refund. So eBays refund policy is BS. And is a complete lie and can't be trusted. And eBay customer support has stopped answering my emails. So if anyone considers using eBay I strongly advice you not to.

Date of experience: February 18, 2016
Canada
1 review
2 helpful votes
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SAID IT SAVED A DRAFT OF AN AD I MADE TO SELL SOMETHING AND IT $#*!ING DIDN'T, TOOK 45 MINUTES TO DO HUGE WASTE OF $#*!ING 45 MINUTES EBAY YOU LYING PIECE OF $#*!, NEVER TRUST EBAY ABOUT ANYTHING IF THEY LIE TO YOU ABOUT THE SMALL THINGS THEY OBVIOUSLY DONT HAVE A PROBLEM LYING ABOUT THE BIG THINGS, $#*! EBAY, WORST WEBSITE EVER, IF I MET THE CREATOR I'D KNOCK HIM OUT AND TAKE HIS MONEY, $#*!ING $#*!!

Date of experience: February 16, 2016