eBayReviews 3,492

EBay is OK, but I miss the days when I could pay with a certified check, money order, or cashiers check. I know I sound old; I've been paying my bills online in excess of a decade. I just don't trust PayPal; I was part of the first class action suit against PayPal, at the time with online only business. There was no way to take recourse against them, for any discrepancy in a PayPal account. So beware businesses that do business online only, there has been a precedence set; you need a CS ph. Number or snail mail address for customers. And folks always copy done the day, date, and time with confirmation numbers of any transaction.

EBay continues to disappoint... Back in eBay's early days they had a lot of problems and it seems all these years later they have come full circle with many of the same problems.

EBay formerly jumped on sellers with high shipping costs and who did not accurately describe their goods. I just recently bought a new old stock stereo component from them. It is a good example of how they let people mess with you.

First the item was described as new old stock which it is. But the seller said everything worked but it did not. The key here was the machine both plays and records but the seller did not test to see if it recorded yet posted it as working fine. So if you should buy make certain the seller answers any questions you have before you bid.

Another big turn off is shipping cost. My item cost $25 to ship as it is heavy but I point out similar sellers are charging as much as $75 for economy shipping for it which in some cases is 50% or more of the asking price. This is wrong and should be addressed by eBay who could care less.

The next problem was the $#*! did not know how to pack my item. Its was heavy yet loosely packed in the shipping box. When it arrived the front was caved in. I'm lucky that I can fix such things and managed to fix the damage caused by bad packaging.

Unfortunately this is a rather common problem. Earlier in the year a clueless gal sold me an old bottle. I asked her to carefully pack it but she used one wrap of the pimple sized bubble wrap then put in in a too large box. It arrived in shards. The gal not only lost her bottle but had to refund my shipping and purchase price which she did under threat of filing a claim against her.

If you get taken file a claim listing the item not as described in most cases eBay will give your money back even if the seller won't. Some sellers try to ignore complaints but back when I sold on eBay I made certain my customers were treated the way I wanted to be treated.

EBay needs to get real with questionable dealers but there are good dealers there too. I always check for two things before I bid one is their feedback. If they have a problem and then diss the buyer I skip them regardless how good they look as bad attitude is a sign of a bad dealer.

I agree eBay customer service is nothing I don't understand why they have the agents since they are non responsive. Even with this if you go through the steps and file a claim item not as received you will probably get a refund.

But then the bigger issue is do you want to waste your time trying to buy there when it might not be as described, might arrive damaged and you will only get BS when you try to talk to eBay customer service.

I sell about 430 items on eBay (zellajake), and will generate about $19,000 in fees for them in 2016. There is practically no seller protection. All buyers have 100% positive feedback, no matter their countenance or criminal intentions. As a seller, you literally cannot leave negative feedback for a buyer, which renders buyer feedback scores precisely worthless. Meanwhile, a buyer can leave negative feedback for a seller for absolutely no reason. Most of our negative feedback is derived from USPS failure to deliver, and the buyer is NOT even made to contact the seller to work out the issue. EBay customer support will say, ad verbatum " the buyer is entitled to their opinion". So if you don't mind not having any control whatsoever over your own feedback, and you don't have a problem with not being able to expose criminal and abhorrent buyers, eBay is your site. And now on to my current complaint. We collect and grow a lot of our own supply, and therefore, there is no "product identifier" information to give. As of Feb 28th, 32 of our ads are going to get booted off of eBays auctions. Really? $19,000 in revenues and you will simply pinch us off? Their reasoning is that it gives the seller better product recognition. Given eBay's revenues from our sales, I don't believe that we need this coerced assistance. How about eBay sticks to collecting the fees, and let us sellers do what we do best... sell. I am very actively seeking alternative sites like Amazon, Etsy, and Bonanza. I'll immediately set the 32 ads up on those sites, then expand to our other products after that. If you, eBay, aren't loyal, you aren't getting our hard-earned commisions. EBay is getting worse, and worse, and worse.

I have bought and sold on Ebay for about 15+years and never had a problem, until now. I sold an article of clothing that was in new condition to a seller for a pretty cheap price, I wasn't using, so wanted to get rid of it. In any event the seller, who was the rudest person I have ever encountered in my life, decided to claim that the article of clothing was "soiled, used, and stunk". I immediately refunded her the money, really didn't feel like arguing with her after her multiple ebay messages to me coming in every few seconds, so thought the issue was resolved and she would send me the article back. Well, after every excuse in the book not to send it back to me because she couldn't figure out how to print out the label and that she "worked" I contacted Ebay... who did NOTHING. They told me it was my fault for refunding her without getting the article back first, well I guess I have never dealt with anything like this, so her gain, my loss. Just want anyone to know DO NOT fall for what I fell for. I am out shipping, payment and also the article of clothing, which by the way in perfect condition... staying away from there for a while and trying other venues like Poshmark for a bit.

I have been power shopping on eBay for a while... My very first purchase was a bust. A bag from China that lasted me less than a week. Full crap... And took months for it to get to my NY address. But I have been learning and now eBay is my new best friend... It has loads of stuff and in great quality... Shipping is awesome (sometimes free) and total delivery time is 1-3 weeks... I even have some friends that order through me... Will forever keep shopping at eBay...

I ordered Coq10 from nathansnutritionals off EBay's site. The powder in the capsules is brown. Coq10 is orange. I emailed the seller to have them picked up. I didn't have a printer to print a label, nor the time to go to the PO office. No response. I called Ebay several times and 1st argued they should insist he not inconvenience me anymore over his fraudulent products, but then argued they should get the pills to see that he is a defrauding people. They refused but these ideas but said I had 30 days to return it, and was protected by buyer protection. I was finally able to get to a printer when I find that the case was resolved in his favor. AND MY FEED BACK WARNING TO OTHERS WAS REMOVED. They lied to me about how many days I had to return it. People are relying on that Coq10 to replace what's lost due to aging and/or statin drugs. Ebay has chosen to help sellers defraud people. I've spent a hrs on this already and now have to go on to a credit card fight. Amazon has resolved issues in 1 short phone call. It might be best to see if their site has what you need 1st.

As a seller on eBay I jumped through hoops and was treated like a dog in order to become a power seller and keep my ratings in good standing. After dealing with many many unethical and dishonest people with no support from customer service I began to use my "Cancel Order" option to avoid being screwed since I knew eBay would not protect me. I had a 99.3% positive feedback rating with the only negative feedback coming from a dishonest customer who got his money back and kept my item which eBay refused to address. I gave away merchandise just to avoid any defects on my seller rating. Without a prior warning or email to let me know what was happening I received a below standard rating for having a 3.5% defect rate as a result of cancelled orders. Ebay reduced my account to ashes taking away my listings and moving my listings to very far down on the search listings. When I tried to cancel my account after 7 very frustrating phone calls I was told that I couldn't cancel my account while it was below standard. So now I have an eBay account which does not sell anything but still charges me all of the fees and I am helpless to do anything. There is absolutely no protection for sellers! I promise you, if you are a seller, eBay doesn't care anything about your business or your needs. They WILL screw you! No matter how hard you try to make all of the unreasonable customers happy, in the end, you mean nothing to eBay.

So sins 2 Months im on EBAY too! Were i try to bay an Handy on a good price! Witch is not so easy like i was finking! For information of differen Item Prices the Site is good! But to get something in a cheap price witch cost normaly expensif thats not so easy to get it on Ebay like everybody is finking! I tried sins 4 Weeks to get a Samsung S4 for a good Price an i failed all the time. An i can not undersand Peoples on Ebay witch a abel to pay 100 Euro for a used an skratched phone witch i can get on Ebay for 180 Euro NEW! An dont forget that this Model of Phone is alrady an old Modell because nouw you can get alrady the S6 an in a cupple of Months you get the S7 or S7 EDGE an so! So thats a big concerne to me on EBAY. I have tryed different pourchased systhems but no luk to me!

After my parcel was sent to and signed for at the wrong address, my local Royal mail manager urged me to make a claim saying they took full responsibility. (Our road runs into another, and the parcel was sent to the same number but wrong road. It was signed 'williams' but we're Rogers. THEY are Williams but denied having it.). However, I needed a copy of the original Receipt and the seller ignored me with one message. You had the item and signed for it. Even though I explained I wasn't asking him for a refund. He ignored me and what's much worse EBAY ignored my pleas for help too. It's been a lesson to me. Just because a parcel has been signed for doesn't mean the buyer has had it. Mistakes DO happen. I should have realised immediately as I often get their post but I drop it down to them. It makes me wonder how much other part they've had of mine...