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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

Australia
1 review
4 helpful votes
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Dictators at the helm!
February 1, 2016

Don't do too much shopping or you will be thrown out for "suspicious security activity". Pardon me, but I thought the purpose of ebay was to shop. They don't appear to like one bidding for multiple items.
I'm just not going to bother trying to be u suspended either. I don't see the point in running around photocopying driver's license and bank account to prove who I am. Funds were and are available, this proof of identity was not required prior to joining. The whole ridiculous rigmarole is pointedly absurd.
Anyone else been penalised for actually shopping, or I am just very unlucky?
Mandy W-B. Queensland, Australia.

Date of experience: February 1, 2016
Germany
24 reviews
212 helpful votes
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Used To Be Great!
January 30, 2016

eBay.com used to be a great site with a great concept. Today, they are only average. THeor customer service is bad, their site looks old fashioned.

Date of experience: January 30, 2016
India
1 review
3 helpful votes
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Worst service
January 30, 2016

I played order before 10days till now their is no response from seller or eBay. Customers mer support worst... Shamefull to eBay... Not gonna place any order on eBay...

Date of experience: January 30, 2016
GB
1 review
1 helpful vote
Follow Selwyn W.
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Been customer of eBay for years and even though I gave them proof of not receiving item they still sided with seller and did not get refund their money back refund is a farce complained about seller never replying to his emails and although the item was returned without me knowing he has still not gave refund i have closed my account give eBay and chinabuycheap 2 a wide berth

Date of experience: January 30, 2016
North Macedonia
3 reviews
25 helpful votes
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Serious online site
January 29, 2016

Good reasonable offers with no lies about delivery, etc..

Date of experience: January 29, 2016
India
2 reviews
2 helpful votes
Follow Akash P.
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I am giving single star because I am not able to give 0 star.
On item detail page ebay writes "Ebay Guarantee" with big font and make the customer fool like me.
I have purchase one 32 GB Samsung memory card from ebay. After purchase I found that it's not original card. Print made on card was removed by just touching with the finger.
So, I have raised the claim with id ******* to ebay on the next day of item received. First ebay reject the claim with the statement item was in manufacturer warranty, So I need to contact Samsung.
Then I go to Samsung service center they told me that it's not a Samsung card, so you need to contact merchant.
Then I contact seller by ebay email, I didn't get the reply for 5 days.
Then I called to ebay then have given me seller number and told me to try to contact seller for 5 days. Seller was not receiving the call but still I need to try for 5 days.
After 5 days I called to ebay then they told me that they will try to contact seller and will update the status with in 2 days.
After 2 days I didn't get the call, so I called to ebay and asking for the refund then they again tell me to wait 7 days.
After 7 days I called them and they told me to send the pictures of card on '*******@ebay.com'.
After sending the email I got the call from ebay and they executive told me that I will get the refund with in 7 days.
I didn't get the refund for 10 days, so I called them again then they told me that your claim was rejected because item was in manufacturer warranty.
Then after explaining whole case they told me that no one called from ebay and grant the refund. Due to call recorded previous call was recorded and I have start the recording during call the prove that I got the call from ebay executive. Then they told me to wait more 2 days.
After 2 days I called them again and again got the same answer, After listening the audio clip of call they told me to wait more 7 days.

I am so frustrated with this type of service. For every reader of this review I only suggest that never buy anything from ebay. Ebay guarantee is a big scam and never help out in trouble.

Date of experience: January 29, 2016
Qatar
1 review
1 helpful vote
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Headache
January 29, 2016

Trying to reset password but it makes me headache really headache. What more in ordering

Date of experience: January 28, 2016
Utah
1 review
2 helpful votes
Follow Mariel W.
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It is disgusting how ebay is all about the buyer. I had a person personally attack me in the feedback, and ebay REFUSED to delete the comments. NONE of it was about the transaction. NOW I find out ebay takes a value added fee ON shipping charges. R U KIDDING ME! What for? Oh. Greedy revenue boosters. I am sick to death of the horrible service and 1 sided workings of ebay.

Date of experience: January 28, 2016
Tennessee
1 review
1 helpful vote
Follow Whistle W.
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EBay specialist told me there is nothing that protects the seller. Now the buyer has my $165 and my jacket. Stay away the allure of perfect transactions is a huge lie. No safe place here. Sell your stuff at a garage sale this place is for "suckers".

Date of experience: January 26, 2016
Germany
2 reviews
2 helpful votes
Follow Gyan U.
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Ebay is not prompt to service still waiting for my refund and they are making conditions for return the money. Itemwas not good forquality then what is the fault of customer my claim was raised
Claim ID: *******
PaisaPay ID: *******1651
Item number: **************
Seller ID: onlinemegastore06
Date claim opened: 07-01-2016
Still Waiting for claim amount and further process. Totally fraud happening. Customer waiting in Blind faith. Do needful,

Till date didnt get refund while they promised onsame time it will refund within 20 days from claim raised date it was raised on 7th jan 2016.

Date of experience: January 26, 2016
New Hampshire
2 reviews
5 helpful votes
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So a woman sent me back her USED BRA instead of the American Girl Doll clothes that I sent to her. I got NO MONEY BACK, and cannot even leave her a bad review.
That is just ridiculous that ebay cannot even protect against faulty returns and I could not even make a case to be looked into because the case had been closed since Ebay's shipping labels must be used when making a return. Once it is returned it is not their problem anymore. People know how to work the system and get away with SCAMMING PEOPLE. The woman was not even penalized, all you can do is report her, but that will not stop her from being able to sell.

Date of experience: January 25, 2016
California
13 reviews
8 helpful votes
Follow Joanne T.
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My brother and I have been selling on ebay for over 10 years. During that time ebay has made a lot of changes that increasingly has made it harder on sellers. I love buying on ebay because anything you buy is guaranteed for 45 days when you pay with Paypal so it is hard to go wrong. At the same time you can imagine what sellers have to do with scamming buyers who know this and use the guarantee to their advantage. We have had buyers switch items, buyers who sent back empty boxes, etc. I was going to give ebay 3 stars but it is so great for buyers. So if you are a buyer... 5 stars If you are a seller 2 Stars.

Date of experience: January 24, 2016
Texas
1 review
2 helpful votes
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Poor Quality
January 24, 2016

Recently purchased a 10 set box Nickel Wound D'Addario XL Guitar Strings. String size 9-46 EXL125-10P. The seller was jcfi Wicked Strings. This is a very poor product. Playing guitar for forty years. Never broke so many strings in my life. Stay away from this product.

Date of experience: January 24, 2016
Belarus
4 reviews
1 helpful vote
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Very convenient store to buy different things from all countries. I bought as various fines and jacket for the autumn-winter. It's nice that there is a protection as paypal

Date of experience: January 24, 2016
Sweden
3 reviews
4 helpful votes
Follow Joakim H.
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Bought a t-shirt from US to Sweden and it was delivered to my mailbox less than 2 weeks later with the cheapest option.

Date of experience: January 22, 2016
Australia
1 review
3 helpful votes
Follow mohini l.
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I ordered argan oil and never received it i contacted the seller and he says its been dilevered to my home address by courrier but no one came or left a note to let me know they had come because every courrier company lets you know. Ebay didn't even think to ask me anything they just decided they weren't gonna refund my money within few hours.

Date of experience: January 20, 2016
India
1 review
3 helpful votes
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Ebay is a complete fraud, all thier policies are nothing but their cheap tricks on consumer who havent used their site,

I bought a phone a month ago,
I received a wrong product,
I raised for a claim,
Have written more than 10 email,
The only action that was taken was:
I was called by ebay customer service who surely didnt know what he was doing, he connected my call to the retailer and retailer said that his boss was not here so he cannot do anything.
What am i suppose to do.
I never knew that ebay was such a big fraud.

And more over this isnt the first time,
Last time i had the same issue it was a refurbished product,
And i can assure you that refurbished goods on ebay are one of the biggest scam on the internet and they do it openly, if the phone you buy is faulty, they will literally disclose it to you that thier policies cover nothing for refurbished goods, they say go to manufacturer even if the issue is non -repairable.
Be warned EBAY guarantee is a name of a modern e-commerce trap.

Date of experience: January 20, 2016
Massachusetts
4 reviews
32 helpful votes
Follow Cherice B.
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According to the fine print, I was able to sell x amount of collectables for free. I posted items and did not use any of their services that indicated payment. I sold nothing. I removed all posts. Then they billed me 24.00 for the month, and then the next and the next and the next. I have not used or logged onto this site since trying to sell that one month. You cant respond to emails. There is no number that I can find for contact. I cant even find cancel service anywhere on their site. Stay away from them. Sneaky backsterds. And from what I've read, the seller has no protection against fraud. Seller be ware!

Date of experience: January 19, 2016
California
2 reviews
2 helpful votes
Follow Chirag g.
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Had ordered 2 iphone display. Both wer damaged ones not working. Atleast i would hav agreed if 1 was not working. Hows tis possible.stop cheating customers. Remember customers r kings fo u.

Date of experience: January 18, 2016
Pennsylvania
2 reviews
2 helpful votes
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Productsbyrus is an eBay seller who's breaking ebay rules by overcharging for shipping which is avoiding eBay fees by overcharging on shipping and charging for FREE USPS Priority Mail materials such as boxes, labels, and even padded envelopes all of which are FREE from the Post Office and the USPS will even deliver them in bulk for FREE to any seller's address be it home or business! Yet this seller feels the need to charge $4.50 per transaction to cover the eBay anbd PayPal fees!

Date of experience: January 18, 2016