eBayReviews 3,492

Ebay really doesn't give a hoot about the consumer or the seller for that matter. Once they get your money they are done. And how about that money back guarantee, good luck in getting your money back in a timely manner. Once they have your money they put road blocks all along the way to stall you from getting your money back. I guess they are collecting as much interest as possible. Grant it one purchase that has gone wrong is not much but if, let's say 1000 bad transactions occur daily then it starts to add up.
They just tell you have to wait another 4 days and then another 4 days, etc.

They also scam you on shipping and handling charges, they will charge you tax on the postage portion if your state mandates they collect state sales tax. However, states do not collect tax on postage; they will only collect tax on handling if the seller states there is a handling fee for the transaction. They are committing fraud flat out! I have been charged tax on several transactions that should never have been taxed on the postage part of the purchase. They are just taking these monies and putting it in their pockets.
And what does their CS say? I'm sorry but that's just how the system works.

If you are trying to buy a phone on ebay. Guys my best suggestion don't choose ebay tho the phone is 1000k more on other sites go it. I'll share you my experience with ebay. I bought Samsung s6 om eBay it said ebay lowest fare guaranteed. Later I purchased it said imported I have scrn shots to prove. I received the product as I was scared about the site changing the title next day. I took a video while opening the pack to my surprise the seal was broken n phone was on inside. I have placed a return with ebay n they want me to prove them that it's not new one. I was suprised to hear I have sent them the scrn shots the agent could understand what had happened. Nobody picked up. After 9 days as I was getting no response I thought chalo use the phone may be imported buy this phone cannot be connected to PC no transfer data nothing it always says unauthorised chanfes afraid please restart I did it for 100 times still the same. Expecting no help from ebay I called Samsung direct they couldn't help on the issue. I have told ebay about ppl there are such lite n no care for money. After paying so much money I'm using a phone which always restarts n not able to connect to PC or hotspot nothing. Indiana Is the seller if you call them he rudely ask you to contact ebay. If he would in hyderabad I would have kicked his $#*! for being such rude... Ebay $#*! you I'm contacting my bank for money..

EBay seller JOHN27 is $#! T
This guy is a SCAMMER. He works or worked for eBay. He knows how the system works
And he can manipulate the Customer Service to his advantage. This is what he did to me-
I bought two items after a few days he gives me a tracking number that never works. After
A week of this i emailed threw eBay. No reply so i ask eBay to step in or course you have to wait another 5 working days before they will. And on the day eBay could step in JOHN27 (is $#! T)
Calls eBay and gives them a faults Tracking number that says it was delivered 3 days ago
And they say ok case closed. Well they did not even care that the tracking number was not even in the same state. In fact it was four states away. Had to call and scream before they would listen. After all this waiting and still had to order these from another seller he got my feedback canceled and that's what really piss's me off. EBay seller JOHN27 is $#! T

Without going into to much detail I Had a problem with a seller unresponsive to email, disconnected phone. I contacted eBay resolution center seem there normal reps job is to act dump and be useless in an accent you can't understand and there good at there job. So the next logical step speak with a supervisor there seems they specialize in being useless and dragging there feet in a slightly easier to understand accent. The finial step was to then ask the supervisor to close my acct so they transferred me to acct service also useless, ended up having to go online and figure it out myself.
Needless to say I do not recommend eBay and that's after spending thousands over the past couple years and finialy coming to the conclusion the savings on a few items here and there are all lost if you have a problem. I will keep hounding them for my $100 refund but don't trust nor will I purchase anything on eBay again.

This was my first, and will unfortunately be my last, order with eBay.
I ordered a powerbank in November. First of all, I received it a week later than informed.
And once i received it, the item had a big dent in it. After charging it for hours, I found out that it was not working.
I called and spoke to customer service, and they said that someone will call me in 2 days to get it resolved. I did not receive a call for over a month, even after calling customer service twice after that.
And when they did call, the rep sounded so frustrated and rude. He kept talking about an old claim i had put in when the item was late for delivery.
I tried to explain about the damaged item, and HE seemed to get more frustrated. (Amazing customer service training, i can see).
And last, but definitely not the least, the rep was in such a hurry to hang up, even before giving me a change to ask a question.
Horrible service. Never expected this from eBay.
I hope this review will reach some authorities, and some action will be taken to improve the service.

I had purchased a wireless mouse from ebay because i was getting lowest price on ebay
But after received i got dead product
Complained to ebay customer with hope that they will refund my money or replace the product but they didn't anything like they replied that i should contact to either service center or seller to resolve issue ebay is not responsible for such things.
Contacted to service center they says no warranty card no warranty contacted seller he replied i am not looking after sold things.
After N no. Of request no response from ebay still have dead product and as well i lost my money.

I always have a great experience when dealing with the customer service. I do not like how much it costs to sell but when I look at the amount I sell it balances out. All in all I think it is a good service.

EBay's PayPal discriminated against me and refused to process my transaction! Though my credit score is over 800, eBay's PayPal declined to process my Discover card (despite Discover agreeing to honor my purchase amount), because "PayPal's program compared my seller's location (Hurst, Texas), sale price, and my location (San Fernando Valley) and decided that most similar transactions DID NOT END WELL." So PayPal discriminated against me and refused to process my transaction! This is a totalitarian outrage! PayPal should be prosecuted for unjustly forbidding commerce. IF PAYPAL (UNJUSTLY OR NOT) REFUSES TO DO BUSINESS WITH YOU, YOU CANNOT BUY ON EBAY. You never know what purchase PayPal will "generously" allow or disallow you to make with your own money! PayPal had no problems processing over a thousand dollars worth of my purchases from a store in New Jersey, so it must be the Hurst Texas location they do not like. No business should get away with being allowed to discriminate like that! Shame on eBay! Shame on PayPal! Everyone should disconnect from PayPal at once.

I got kicked off EBAY selling guitars to Europe. I shipped a guitar by boat and the buyer gave me a negative. I gave buyer a tracking number and he said i never shipped the guitar.He finally got the guitar and he emailed me and said the guitar was lovely. I shipped another guitar to Europe and the buyer told EBAY guitar was cut down and repaired.The guitar came from a reputable shop and was never touched. I was never able to contact EBAY, this is poor policy on there part. Can EBAY tell me how to contact them?

I see alot of reviews and im not sure if theyre real or fake so i decided to write a review for others in situations like me. I have been shopping off of ebay a very long time now and i have probably bought over 50 items off of it. Out of those items i have not recieved about 2. The items do tend to take a while to come and as soon as the item hasnt come and its past the expiary date I message the seller and resolve the problem which has worked every time. All in all ebay is a great place to get cheap items.