DHL e CommerceReviews 867

I have sent one letter, which was very important. DHL lost it and didn't even apologized, they said that it reached the destination (the "post office" in a different city) but when receiver went there, they said that they don't have it. Well, 4 months later, no apology, no letter, nothing. I went to DHL "department" to complain, to talk to them, they always shut me down and told me to write them an e-mail. THey didn't answer any of my e-mails. But this is not the only encounter with them that sucked.

Last time I ordered through e-shop some clothes and I was the whole day at home at the day of receiving, noone buzzed the ring, nothing. They left the box of my stuff at neighboors apartment and they didn't even write or put a a small paper in my mail box, that they delivered my package to a neighbor.

As far as my experiences go with DHL (and these are not the only bad things they have done to me), I don't see DHL to be responsible delivery service. It's the worst. I can recommend DHL only if you want your package/letter or whatever you send to be lost or broken.

DHL's service in Dubai is very poor!

We regularly import things and get delivery by DHL and pay for the DHL Express service. Recently their service has been very bad an unprofessional. They come up with excuses such as "we do not have any drivers to deliver until tomorrow"

The most recent problem was today. They said that they cannot deliver even though the shipment was cleared by Dubai customs early in the morning, they told us they only have morning deliveries and not afternoon as it is Ramadhan but they told us we can collect from the Dubai Terminal 2 facility. We sent someone to collect by taxi, only to be told that the box is at the Meydan facility and shall only reach the Dubai Terminal 2 facility by the end of the day at 5pm. We wasted time, money and effort.

We can save our money and ship with another courier such as Fedex or Aramex as their services are actually quicker and cheaper.

DHL is not as good as it used to be.

Parcel sent from USA to UK.The driver called to tell me that he had my parcel but needed to pay the charges. I paid immediatelly online got confirmation from DHL about payment. The driver then promised me to be at my place between 2 and 4pm with my parcel. I took half afternoon off to be at home but the driver never showed up. When I tracked the parcel it said that driver attempted delivery but that I was not in. This is a total lie. I called Customer Services they promised to call me back but never did. I called again the following day and first they could not track my parcel. They called me 10 mins later to tell me that they found it but that I needed to collect it from an Internet Cafe!. 25 mins away from my place. I checked the opening hours of the place and they suppose to be open on Saturday until 9pm but when I went there at 1pm it was closed! I paid for an Express Service buy for DHL this means Terrible Service. Use a different currier DHL is using contractors that cannot control and their tracking system is terrible. Btw if you want to leave a complete bad review in their website dont bother. Bad reviews with only one star can only be short. The good one are as long as you can read

Daryl Sevenhuysen I ordered some ram from Newegg in the US on the 29th of Dec with a time frame of 4-7 business day delivery. Last tracking update was that it was in Melbourne on the 6th of Jan. I have contacted the Customs Broker DAI Post and they say it was short shipped and that it was not included in the shipment that arrived on the 6th of Jan. I contacted DHL who refuses to even initiate an investigation without it being initiated by Newegg. Newegg, when I phoned them today, said that my replacement claim may take at least 1 week before they can finish the investigation and dispatch a replacement and the resolution is not yet in sight.

So far I have received 4 out of 4 packages I had shipped via DHL. So, basically they haven't lost any of my packages yet. Unlike UPS, who lost my package and did not even attempt to find it (i found it on my own, NO thanks to UPS). The last package I had delivered via DHL got delayed by 3 weeks, but our local customs was at fault for that and not DHL.

Tip:
- if you have issues with DHL, send a message via their contact us link on their website and ALSO call the local DHL office (just make sure you have the relevant tracking number).

I ordered a package from Finland to Japan. The package left Finland Dec 20 and arrived to Japan Dec 22nd. DHL tried to deliver the package late afternoon on 22nd. I came home in the evening and opened their web page which said that the package has been forwarded to partner company. There are many delivery companies in Japan.

So, I waited the deliverycompany to contact me. They usually do it in maximum 2 days. I waited Dec 23rd and 24th. On 25th I contacted DHL by phone and they still had my package. I re-scheduled the delivery to the morning of 26th. Nothing came. I called them again and they told me there has been some misunderstanding and they can deliver it 4 hours later. The distance to my home is 30 minutes by car.

Never, ever use this company.

This company does not know their business. We were convinced to use DHL ( this choice is where we went wrong) for an international shipment after being told that this was DHL's speciality. We read the "DHL Country Guide" and completed our paperwork correctly. We purchased extra insurances on the advice of DHL's rep who said if ANYTHING went wrong we would be covered. When the goods arrived at customs in the ship to country they seemed to disappear. We completed mounds of extra paperwork, had our lawyers look at it and returned the required paperwork as per DHL's instruction. Goods still "unavailable"
After endless follow up we were told the goods were going to be returned to us--ok we could live with this. Again after continual calls and follow up emails we were then told the goods could not be returned but they could not be delivered either!
I then tried to initiate an insurance claim and was told by the same DHL rep that as the goods were not damaged the insuranced did not apply. This is the same person who said the insurance would cover if anything went wrong!
We have learned a very difficult and expensive lesson with DHL--their reps misrepresent things, they do not know their business and they make promises they cannot keep.
FedEx may be a bit more expensive but they know what they are doing---again my advice NEVER Use DHL.

I mailed one 2 pound package from a DHL storefront in USA to Bangkok which cost 115 dollars, although the website said it would be around 60-80 dollars. It made it to Bangkok within a few days but upon arrival, it was held up in customs. A DHL rep called around 3 days later and left a message saying they did not know why it was being held, they would try calling the handlers in Bangkok to find out. Instead of just sitting and waiting, I called the recieving party and had them call the DHL that was holding the package. Turns out all they needed was some info from the receiver. Why did they not just call her, since the recievers number is written on the invoice? Ok. So a week after arriving at customs, after the help of the sending and recieving parties, they got the info they needed to release the package from customs. Next, when they sent it out for delivery, they told the reciever there was over 200 dollars in addidional fees and taxes before they could release it to her. Or the package would be destroyed. This amount was completely ridiculous since the value of the package was around 100 dollars so I told DHL we wouldn't pay it. I asked why its so expensive and they told me because of the weight (16.73 Kilograms)... So I guess somehow the DHL added a package to my shipment along the way. Now they are emailing ME, NOT THEIR DHL BUDDIES for a transit receipt, which I do not have. So now it has been 2 weeks, the package is spoiled and I am still waiting for the people at DHL to correct their mistakes. And the phone line takes 45 minutes to get a representative. I WILL NEVER CHOOSE DHL AGAIN!

The worst delivery experience ever. I get my day of homeworking specially to get my parcel on time and the only thing I get is the message that I was absent and so the parcel couldn't be delivered. The very same thing the very next day. This time, once I get the message that due to my absence the parcel couldn't have been delivered, I phone straight away to their local call center. After minutes spent at phone and confirming that the address was good, the only thing I'm offered is to go pick up my parcel the next day only after 16:00! The only explanation that I got for this situation was that the indication of the appartment (4/3) was not clear. I don't know how about the others but for me it's building 4 appartment 3. What else could that be? Moreover, I gave them a seperate number of my mailbox on which it's stated at which appartment number I live). Just for comparison, the very same days, we received two packages via local post and UPS - without any problem. Zero professionalism and poor help at their call center. TO AVOID.

I ordered something online, for some reason i have to sign for it even though i didn't ask to. So in a confirmation text i received it told me i had to sign for it all of a sudden. So since I probably wasn't going to be home when they deliver it they gave me the option to have it delivered somewhere else. I changed it to my office. Behold I get a text saying they attempted to deliver it... they tried to deliver it to my house even though i had the address switched. Since it was Friday the next day they will try to deliver it is Monday, but that is a problem because i need it on Sunday. I tried calling them but they couldn't get a hold of the driver right away and then when they did get a hold of him he was "too far away" to fix their stupid mistake. I had the option to drive over an hour away to pick it up at their shipping center. UNBELIEVABLE... I paid $20 for shipping just so I could get it in time but then they screw up and won't fix it. Now im out $60

DHL- your service is horrible! I totally agree with Stefan Pohn, that you have to fire all you "support" people. In addition, if you have never replayed to complain on your site what is the point to provide this option?! The parcel with tracking number *******331 came from China to Canada for two days and next four days are still in your office! It was written by the first driver Delivery attempted; recipient not home. Sorry DNL but I was at home all day. Support people told me that my buzzer number is missing. First, I wonder if the people working for you can read. In each building (including mine) there is buzzer directory and the buzzer numbers are provided. Second, after giving you the buzzer number and scheduled for pick up from your office nothing happened. Three days later, I was told that the parcel will be delivered to my home. In other words, in the best case scenario today I can get a notification, which I didnt get first day (because of missing buzzer?!) and tomorrow or next week I can get the package. This is how express DHL works! Even Canada post works faster than you for cheaper price! From the same seller I got I package two weeks ago vie UPS without any issue.

Daughter ordered a $40 dress. Shipping from New Zealand was $43.00. Then DHL charges another $40 for customs brokerage. I know that all courier companies are the same and I never buy anything from online sellers that don't ship via regular post. However, daughter doesn't know the ins and outs.

Bottom line, never, ever buy anything from anyone who uses DHL. There is no way customs brokerage fees for a $40 item should be anywhere near $40. Total rip off.

As if moving to another country wasn't stressful enough. It's heartbreaking when you are willing to pay DHL $$Thousands to ship personal belongings, only to have an incompetent and/or malicious employee make you jump through hoops for a month. DHL has held our packages for the maximum 72 hours (or three "working" days) before processing through customs, then another three working days before we're provided the paperwork, then another 72 working hours before a courier arrives to collect my signature and copy of my passport, then another 72 hours just to start the process all over again. The packages were cleared by customs weeks ago and we paid the 100% tariff on their assessment of value. Three times Marylin lost my passport photo, even when we sent digital copies by her email request. She would actually confirm receipt, then 72 working hours later ask for a new one. We filed a formal complaint on the first shipment, and another agent stepped in to have our packages released and delivered the next day. This agent assured us this was an exception and promised that the next shipment would take a maximum of five days process. Sadly, our second shipment has been on hold by Marylin for almost a month and we have several shipments from the US now pending in Costa Rica. Marylin has made it clear that our shipments will be delayed as long as possible in retaliation. I'm sick, frustrated, and no matter how who we reach out to, we're passed right back to Marylin who holds all the power. This company will gladly take your money, and you'll pay them more than any other shipping company because of their empty promises, only to have you and your belongings held hostage.

I have finally consulted with a Costa Rican attorney, but would recommend San Jose residents avoid this company at all costs.

I can't even begin to list all the damage DHL has done in the past, so I will now focus only on the recent event. I paid them for shipping from China, some 35 dollars, for package woth 350 dollars. When on the customs they listed their further expenses for 20 dollars (cost of them running the package throught the customs), they listed taxes on FREE items I received from the seller, and later they listed another fee (for DHL) in the amount of 10 dollars, becouse I had more than 5 items, even if I had only 3 items (the other items were free foil for smartphone-gift etc.) In the end I paid them more 65 dollars for shipping from China (which is usually free, but me idiot choose DHL). Never do business with them...