DHL e CommerceReviews 867

In my personal experience, DHL is by far the worst deliver in the world.
Expected Delivery Date
19. May 2022 - Until the end of the day
(Only if it's from 2023)
Better yet, call customer support and they answer.
- sorry we close at 18:30

I Ordered some 3D print supplies from Czech Republic first time used FedEx took 2 day. Next order was smaller and thought save a bit on shipping and use DHL. Bad move 2 to 3 day shipping is now a week and half. Not first time they have do this thinking back also had this problem few years ago with an order from UK.
Emailed DHL and they said even though I paid for 2 to 3 day week an half is all they can guarantee. Avoid these people not worth the our money

Our package was delivered on a wrong address in a completely different area street etc with only house number matching, unbelievable and irresponsible! Anyone with basic intelligence cannot make this mistake. On top of that we raised the complaint immediately in 2 hrs after delivery notification and they took our complaint and said they will start the recovery immediately and said by Monday evening you will have the status. This happened on Friday and then on Monday evening when we called to know the status they said the recovery is not started and and is asking the same questions again :(

Regards
Joseph

If you can manage to get through the shippng paper work which took me three hrs, they then have you print out the wrong paper work because they didn't accept my payment. We all kept waiting for the acceptance and they allowed me to set up a pick. They couldn't accept the pick up with the wrong paper work. 6 phone calls later and only by contacting tech support did I get the issue resolved and another pick up scheduled. I have been sitting outside now for 2 1/2 waiting. Save yourself the grief and ship with someone else.

I lodged same documentation in Australia to be send to Germany. I was promised it would take 4 days.
The documentation where shipped back woods and forward and arrived after 8 days. When complaining to DHL they just said that 4 days is an estimate only, so it can take any days, no guarantee given.
I have no idea what kind of business they are running. But I cannot recommend there service at all, like most of the others comments..

Please do not use DHL, they have not only a history of not actually delivering packages but when you try to call them they go to a 3rd party carrier who just tell you to call the merchant who will replace the item for free. No they wont and why should they? They shipped the item, it was lost in transit... why should they pay for it? Why should a small or large company be out merchandise because of your errors? I waited until I had personally seen more packages go lost than delivered going through DHL before I started to review them

Horrible customer service miss my package after they said was delivered for a wedding I had to attend

We hold an import account with DHL India, About DHL India service, We would like to rate below "0". Pathetic service and staff, they behave like they are the customers. Please try to understand that DHL, India has no privilege, we will quit DHL sooner.

They litterally suck at communication. They will lie to your face and know the truth. Litterally if you get an order delievered through then you better pray you ever see your package. Next time I get an order through them imma cancel right away worste company ever!

I ended up paying double I sent a package less than a pound I paid $120 and my sister paid $140 in Honduras. Rip off.

The worst business ever made, they will make up duties and fees to charge you for no reason. It's all bull$#*! and this is the worst company known to mankind.

When I first called to sign up for service with a baggage transfer company that uses DHL they told me was the last date was that I could ship it in order to get to the cruise in time.

So I requested that date as the pick up date. Waited at home all day and DHL never arrived!

When I tried to find out what the problem was by phone, the DHL representative told me "the trucks must have gotten busy today and there are no more Available quote, obviously indicating very poor planning

So they promised me they would "expedite the pick up the next morning. Unbelievably, waited all day the second day, and again, they never came!

Don't understand how they can run a business like this, but I would NEVER consider using DHL again under any circumstances. One of the worst large companies I've ever dealt with!

We get deliveries from FedEx, UPS, USPS, Cal Overnight all the time, no problems. The DHL driver couldn't find our house and the package has been sitting at the warehouse for 5 days and we're still waiting. Customer service is nonexistent!

As soon as I see a delivery is coming via DHL, I plan on a delay. I wish I were exaggerating, but I really do mean EVERY time. I actively ask vendors if I can pay more for any other shipper if I know ahead of time. This is my first order from a company (Grove) so I was not aware it would come DHL. Lo and behold—it's already been delayed two days. My it's just this bad regionally? I just honestly can't imagine why companies still use DHL.

DHL is easily the worst delivery service. For two different packages I placed a vacation hold, got email confirmation that the packages would not be delivered until a certain date. Both times I received a message that the packages were out for delivery early, despite the vacation hold, and contacted customer service, and both times customer service assured me the packages would not be delivered until the agreed upon date. The vacation hold was ignored both times and the packages were delivered early. One package was delivered 9 days early, the other was delivered a week early. After the package was delivered I contacted customer service yet again and the response was rude and unhelpful. There is nothing positive I can say about DHL. Incompetent and terrible customer service. If you have a choice in delivery companies, choose literally anyone else.

These people are so stupid. I had an order rushed and paid 40$ in shipping to make sure it was here today and they couldn't find the house so now instead of calling me or emailing me I will not have the Easter dresses for my daughter and I Tommorow. Thank you DhL you suck!