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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I ordered 2 bags, last April 26, until now no package yet. And I don't know if I will get it. I got an email after I order but no reply on my follow emails. So shoppers be careful.
People please STOP promoting this company saying that we need to buy from them. The issue I have is when I received my sneakers they were in some wrapped plastic and was all sunk in. I fixed that problem not complaining. But 3 months to get (2) pairs of shoes come on now your shipping is trash. Now I have ordered again and it's been almost 9 weeks I asked them did they forget about me and they said your item is at the Assorted Center in California and for me to go get it? What the hell? Are you serious? You charged me extra for shipping, you took way to long to ship then tell me if I want it I have to fly hours away to get my items when clearly you have my shipping address where it should have been shipped to. This is my last time deal with this company period. You all need to keep it real and tell the people before ordering just know there is a chance you won't receive your items, you will pay more for shipping and that this shipping still will take 9 weeks or more if you ever get your product. So disappointed with this business and team.
Hi Benji A.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
We order the wedding dress for my daughter back in March and it was supposed to be delivered April 18th but it has not yet to come it was shipped but we don't know where it was shipped to because it was definitely not shipped to my house I've tried to contact the seller no response I've tried to call certain numbers still no response I've emailed the seller and dhgates still no response we had to order a totally different dress because her original dress is nowhere to be found and there's no way you can track the dress and see where it's at I am very pissed off because I spent money to replace this dress that I didn't have
Hi Angela,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
Placed an order for a Watch over six weeks ago and never got the watch. Try to chat with the company. Never got a valid response. They will take your money and they will send you nothing but aggravation.
Hi Victor S.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
These are counterfeit, fake DO NOT BUY. I added pictures of the fake bottle COLLOGNE and it also smell bad. These are not made in FRANCE. Don't waste your money.
Hi God B.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Costumer service is just an AI who doesn't understand what you say half of the time and never connect you to a real person, if you have any issues with a seller, you're doomed.
And boy i had issues with them:
1. They lost my package (i was warned 1 month before i could open a dispute on the website and they basically held my money hostage)
2. The seller themselves informed me my package was lost but they refused to refund me
3. Once i FINALLY could open a dispute the seller countered my claim (under the pretense that i had filled the wrong category. When i didn't) with a refund of 0.01$ instead of a full refund of 100$.
4. I was not allowed to ask DHgate itself to intervene until more time has passed
I ordered my item back in March and this situation still isn't solved
I don't recommend this website, it's 100% a scam
Hi Fanto N.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Do yourself a huge favor and don't even bother with dhgate and be specifically cautious of a vendor named (SUPERCA) this is an awareness post.
I brought a jacket from them at the cost of 170.00 usd and it never came and the vendor claims it was stolen off the delivery truck and after that I asked for a refund and never heard from them again so basically I'm out 170.00 bucks.
Be careful.
Hi Raleik D.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Dhgate is not to be trusted total scam of a company that take your money without hesitation and they don't provide the necessary goods
Hi Gary D.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
***WARNING*** DHGate is a complete scam! I am extremely disappointed and frustrated with their terrible service. I ordered two pairs of shoes, and they sent me the wrong size and style (see photo). When I tried to return them, I discovered that the seller had closed their store. I escalated the issue to the DHGate Resolution Center, but they blatantly ignored my request for a full refund and instead gave me a measly $60, which is an insult to injury. I spent $208.58 US on two pairs of shoes that I despise and can't wear, and they won't even give me a full refund. This is completely unacceptable! DHGate is a disgraceful company that has no respect for their customers. They are a bunch of crooks who should be ashamed of themselves!
Hi Jeffrey L.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
I bought some shoes and never received them, contacted the seller but he did not do anything. Contacted their customer service and the robot was no use, happened to my with my first order but did not contact them. Customer service is really bad do not buy and invest on another website instead!
Hi Fatemeh H.,
I understand your frustration about not receiving your order and the seller is not cooperating. I will help you with this. If this happens to me, I will also feel the same. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
I order from different companies in china and get products in 3 or 4 weeks.I tracked one item and saw it takes 18 days by ship to cross the Pacific to Canada. Dhgate took almost a week before even sending to a shipping center then 2 weeks to ship it to the United Arab Emirates. Why they shipped it west to there I dont know. It has been a month now and it says it is still in transit to Canada. First order from them in a year and the last.
Hi Alan L.,
I understand that you are concerned about your order still in transit now. I'm here to assist you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
My son ordered a sweater for Christmas and was so happy to receive it. The first order was cancelled and my credit card was charged. I have been contacting them to get my money back and no luck.
They took my money $60 dollars for trusting them and they are not doing anything to help.
Hi Franco Y.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Seller first gave me a tracking number that wasn't associated with my order. He eventually was asked Dhgate to pay him as the order is delivered. Opened a dispute and sent proofs to Dhgate informing of how the seller is trying to cheat. Still awaiting my refund. Don't even think of using this website
Hi Moscow M.,
I understand that you are waiting for the refund of your order through the dispute process. Let me assist you. Please provide your order number so I can check its status and give you the best possible resolution. Thank you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
The store called wm1o was VERY horrible.
I never received my item. 19 days and counting.
They got their payment, I got nothing!
Customer service is horrible.
Do NOT buy from this company!
Hi Karen E,
I understand that you did not receive your order 3567446909. I'll be glad to help you. Upon checking, I noticed that the seller confirmed that your item is out of stock. Since you want a refund, you can open a dispute for your order to propose a refund. Here are the steps in filing a dispute:
•Click "My DHgate ".
•Click "My Orders" then " Enter your order number and click "Open a Dispute" or "Return and Refund" button.
•Next, select a "Reason" and confirm if you want: a.) To get a refund b.) To return the items to the seller c.) To get a replacement item
•Confirm your proposal and submit it.
Once a dispute is opened, your seller is notified about this to sort things out with you. If the seller doesn't respond to your dispute within 5 days, your dispute proposal will be automatically processed on the 6th day. Otherwise, if the seller responds and does not cooperate with your proposal within 5 days, please escalate the case by clicking "Request for DHgate Mediation" after 5 days so that one of our best analysts will step in and contact you within 2 business days to help you come up for a resolution with the seller.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
The customer service are in it well (The scam) well they favour the Seller not the customer 99% of the time
I bought a jacket from one of which was too small. They sent one and the other didn't. A total scam, Tried the Customer service they said it had been sent and nothing can be done about it they kept £30GBP of my money, and another order was too small they refused to return and Customer service favoured the seller.
At the same time i placed another order for £40 - never recived it (my guess it gone to Chop suey budget)
My guess is the seller and customer service scam people and split the money at the end the month (My assumption)
These lot are load of crooks, Never make a big purchase over £30 you stand a very high chance like 90% of losing you money or receiving $#*!e
Hi Aqueel A.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
I made an order since 4/31/2023 and I still have not received anything yet. The tracking shows the last update to still be in China. I tried updating my address it still shows other address on website so hopefully it arrives to the right address. They were not willing to give a refund so I may have to dispute with my bank. I cannot show images of something I have not received.
Hi Bonita M.,
I understand that you did not receive the order, rest assured that I am here to listen and help you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
There 24/7 customers service is all automated no human interaction and thst means no actual help for buyers to me and the tracking needs to show more details when and were your purchases are and estimated time of arrival besides those issues I would give 5 stars
Hi Scott R.,
I understand that you are concerned about the updates on your orders. I'm here to help you track your orders. Please provide your order number or tracking number. That way, I can check the status of your order and provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
We have been trying to deal with an issue for WEEKS now. Seller won't respond. I am getting ZERO help from DHgate directly. I am missing thousands of dollars of product that I ordered. I want the product or a refund!
I strongly suggest staying far away from this company! The customer service is terrible!
Hi Dawn I,
I understand your frustration regarding the update on your order and the seller is unresponsive. I'm here to help you. Please provide your order number or tracking number. That way, I can check the status of your order, help you contact the seller, and provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Gave me several different delivery dates and times. Well guess what… I never received my items, which I'm not even sure was delivered; says it was delivered in the email, but the picture that was taken doesn't add up. The picture taken was just an image of the building from "Google Images." But, supposedly it was left in the mailroom. Good thing I only spent a little over 20 bucks. NEVER AGAIN WILL I ORDER FROM HERE!
Hi Alicia M.,
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Nena
Customer Service Center
DHgate.com
Be very carefull with this site, they are just a broker and your at the mercy of the Seller, BEWARE!
Hi Page,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
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Hi Evs K,
I understand how you feel for not receiving the order yet. Please provide us the order number so we can check and see what we can do to help you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Regards,
Joy
Customer Service Center
DHgate.com