I tracked it up until yesterday. Order number *******522 tracking number *********************
On 6/9 it's states out for delivery at 10:00 then at 9:00 the THE FLIGHT HAS ARRIVED AND THE BOARD IS BEING DISMANTLED. Seems to me this information is just being put in the system to look as though they are delivering your items. Then last night about 10 pm up pops DELIVERED with the date 6/9/23. Well that's strange because you just updated to delivered 6 days later. Ask in chat about this and your response was it was delivered ask your post office….I will definitely be going to the post office today because your tracking system is a shambles. Another thing my mail is delivered in the evening never ever morning. So I know it was NEVER delivered. Cannot get the refund button to prompt a way to refund.
My son ordered from here had he asked me I would not have let him ordered from here. Website looks suspicious.
I'll update later
Refund button there but did not prompt a refund
Shoes but never received although they said delivered at a time my postal carrier NEVER comes.
Original review:
Ordered a figurine from them. Package was not trackable so i tried to reach them: they never replied to my many messages. Finally the figurine arrived missing an arm! I contacted them for replacement or refund: they never replied! This company is a scam all the way! Stay away at all cost.
Tip for consumers:
Customer service is inexistent! Very poor experience all together.
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Helpful (2)____________________________________________________________________
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DHgate C. – DHgate Rep
5/26/22
Dear Jean Claude D.,
Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you received damaged item. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern. You may also contact our live chat support for real time assistance in this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
----------------------------------------------------------------------------------------
1 June 2022:
I went to the indicated link and provided the information.
Order number: *******345
DHgate has ignored my message AGAIN!
This must be the worst online place on the web.
This shop does not provide customer services. None! Forget about tracking, exchange or refund... NOTHING! I posted a 1 star review about them. They politely replied giving a link to contact them so I went and gave the information they asked for, Nothing happened!!! NOTHING!!!
Figurine
Dear Jean Claude D.,
Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you received damaged item. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern. You may also contact our live chat support for real time assistance in this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Site built by scammers for scammers. Game recognize game as they say. You know how most shopping sites protect buyers? Well at DHgate, they go out of their way to protect bad/fraudulent sellers.
This site is a joke. About 1/3 of orders have problems - off-sizing, wrong patterns, and off-colors are common. Sellers' attitude is 'close enough', size L works for size M or XL. Red is close to orange or pink, and brown/tan is same as gold. Many listing photos are of genuine products but fakes are sent so photos are meaningless. Reviews are useless as sellers recycle positive reviews from past products by switching descriptions/photos and use multiple accounts so they 'burn' accounts with bad reviews. You can buy the same product twice from same seller and get two different products/sizes. It's like buying from fly-by-night street peddlers online.
Sellers standard response is to ignore you. They figure if you give up they keep your money and DHgate will never be notified. Half the time DHgate go along with this scam by siding with fraudulent sellers anyway.
This is DHgate's 'process' for various issues:
Got scammed? Don't worry DHgate here to help! Please contact the seller about getting scammed.
Seller ignoring you? Please contact the seller about ignoring you.
Seller won't refund? Please contact the seller and ask for refund (lol).
Seller went out of business and never shipped product? Please contact out of business seller about not shipping the product.
See DHgate so nice! We help you by asking buyer to contact seller!
Yes, every response is 'please contact the seller', even if you've exhausted weeks trying to contact seller. They 'help' you by telling you to deal with the seller directly yourself. Some help.
Customer service experience with a deadbeat seller:
1). DHgate ask you to contact seller (again), and wait a couple days.
2). Then DHgate ask you to file a refund, and wait a couple days.
3). Then DHgate claims since you have a refund request open they can't help, so you have to wait for seller to ignore request.
4). Then DHgate claims you have to cancel the refund request first. So you cancel, and wait for them to take action.
5). Then DHgate claims it's not beyond the 6 weeks shipping window yet, so you have to wait until that passes.
6). Then after shipping window passed, since you opened a refund request, the seller gets 3 more weeks to not ship the product (not mentioned before).
7). Then they blame you for canceling the refund request so you have to wait some more.
By now it's been 2 months with no action taken on the order by seller nor DHgate. Their process is to procrastinate, deflect, and wear you down so you give up on order.
Think dispute process protect you? The dispute process is for show and designed to trip up buyers. Sellers get 5+ days to ignore DHgate (after already ignoring you for weeks), but if buyers don't reply to a surprise middle of the night message sent in a separate part of the website within 24 hours, sellers win automatically (what they call a 'fair solution'). Yes, sellers get days/weeks to ignore buyers, but buyers have to respond IMMEDIATELY or else the case is closed, even for outright fraud. And this requirement/deadline is only disclosed in the surprise message. This is why so many disputes get closed randomly.
Oh you manage to beat their system and responded in time? They'll 'incorrect evidence submitted' fail you. You can only dispute ONE issue by with 4 photos only (AFTER you've ALREADY submitted 1MB photos to open the dispute) via Flash which doesn't work on many browsers. Multiple problems with multiple items? Too bad, pick one. You're not allowed to describe the problems (there's no form). The mediator, unfamiliar with the product, will not understand the problems (try telling a story via 4 photos to non-native English speaker) and close dispute for seller for 'incorrect evidence'.
Oh you manage to overcome those tricky steps? DHgate will pull their trump card - they'll accept 'for you', even if you refuse, a ridiculous resolution offer of a fraction of what you paid 'to save you trouble'.
Example of actual DHgate dispute:
Seller sent shirts with crooked patterns. Photo evidence submitted. Seller responded with photos of genuine shirt (not the cheap quality sent) and irrelevant shipping label with no explanations. DHgate decided you were disputing size instead (wtf?) so 'correct evidence' was not submitted and closed case for seller. Once they close a case DHgate will ignore you just like sellers. There no 'appeal' even when DHgate makes a dispute judgement error.
Arbitration example 2: Seller sent shirt two sizes off. Requested $19.97 full refund. Seller offered $14.70. DHgate arbitrated and decided a $9.70 refund (less than what seller offered) is sufficient compensation for useless shirt and waste of time and accepted refund for you.
Arbitration example 3: DHgate's offer to return defective products for full refund is accepted. Then they renege and 'advise' you not to pick that option (even though they offered it) and accept a low-ball partial refund instead. Even though you declined the partial refund, because you did not reply immediately to their middle of the night email they 'accept' the low-ball partial refund for you ("to save you trouble") and ignored all further messages. Seller gets half your money for junk goods.
You think dispute process is to protect you? Silly buyer, dispute process is just a 'show trial' to to protect sellers!
And beware if sellers offer partial 'refunds' – they'll 'refund' you in coupons to buy defective products again. They'll also trick you into closing the transaction by clicking 'Item Received' before refund. This release funds to seller and finalize transaction so you have no recourse if they won't refund. Don't do it.
Use at your own peril. You're not getting your money back unless you're willing to fight sellers and DHgate's dismissive customer service over and over (and over). They will tell you whatever to get you off the line/messaging as soon as possible. Twice was told case was escalated & DHgate contacted seller but agents found no escalations or DHgate contacts later.
Just file a dispute with your credit card company - you'll save lots of time, frustration and stress and maybe they'll wake up and fix their joke of a dispute process.
You have to be crazy to buy expensive goods on this site.
Edited: lol so their customer service messaged me for the deadbeat order # above. To investigate seller? To help escalate the matter for refund? No, they asked me to... contact the seller! What a brilliant idea - contact seller that's been ignoring messages for weeks! Perfect example of how they handle issues, run buyer around in circles until buyer gives up.
Don't. If you already got scammed file a dispute with your credit card company. DHgate won't help you.
Hi Blind,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
Candy 2020-04-23 01:01:44
Welcome to DHgate. Please visit and like our Facebook account: DHgate.com Reviews where we provide timely service and helpful guidance with your purchases. Just click the link: https://www.facebook.com/VoicefromCustomer/ and like our page.
Hi, this is Candy from Dhgate Customer Service Center.
2020-04-23 01:01:46
I have desperatly been trying to get help my with order Order NO: *******479. THESE ARE COVID 19 MASKS! WE NEED THEM NOW! There is some kind of hold on my account pending verification. I have uploaded card into the system. Nothing. Then, when I contacted facebook, they told me to email my card, ID, and bank statements... which I never would have felt comfortable doing if this wasn't an emergancy situation. Still nothing. This is day 5 since I ordered and the seller hasn't received payment!
Candy 2020-04-23 01:04:09
Let me check, please wait a moment.
2020-04-23 01:04:18
Ok
Candy 2020-04-23 01:06:21
Thank you for waiting and patience! About your order *******479, we have received payment, but in order to protect your payment safety, we need make sure that you are the card holder, so we would like to ask for your help to complete the verification.
2020-04-23 01:06:56
AGain, I already uploaded my card to your system. Then I emailed it, wiht my ID and my bank statement to prove I was me
2020-04-23 01:07:20
(I emailed it to) *******@dhgate.com
Candy 2020-04-23 01:07:37
For the verification, they usually will check and reply within 5working days.
2020-04-23 01:08:39
Your site said 2! AGAIN, THESE ARE COVID 19 MASKS. They are meant to be handed out to the community. Hence I ordered in bulk through you rather than pay the crazy amounts Amazon is charging
2020-04-23 01:09:05
And, this is day 5 since I ordered. Seriously, someone really should pay attention to this complaint.
Candy 2020-04-23 01:09:52
Could you provide a screenshot of the verification email page which you verified online?
2020-04-23 01:10:00
The masks could very well save lives here and the seller can't even ship them. What else can I do to prove I'm me?
2020-04-23 01:10:28
Hold on. I'll go back to it
2020-04-23 01:11:38
No. It isn't even giving me the option on that page anymore. I assume because it is already uploaded
Candy 2020-04-23 01:12:16
You can check the process of the payment verification on the link: http://dg.dhgate.com/buyercertification/list.do
2020-04-23 01:13:31
Uploading now
2020-04-23 01:14:04
Capture. PNG 224.31 KBhttps://hk-9839.nt.dhgate.com/store/func/imagetrans/download2.php?
F=qeYyJ9ozjK0xV7oSXybHcdtdxQ&q=rbE2d4M0jPhABvhWGmCQbKR45KcjUjaqYtD38DvTHFLAIWJSpcOZTBB5kgn5xvjzPXW2qqoP3QFVJA0TkaJdTGZiJ2D0bAI
Candy 2020-04-23 01:14:11
Let me check
Candy 2020-04-23 01:15:14
Please take a larger screenshot to show the time you uploaded
2020-04-23 01:16:31
Capture. PNG 109.84 KBhttps://hk-9839.nt.dhgate.com/store/func/imagetrans/download2.php?f=qeYyJ9ozjK0xV7oSXybHcdtdxQ&q=q7I3c9swiKlABvhWGmCQbKR45KcjUjaqYtD38DvTHFLAIWJSpcOZTBB5kgn5xvjzPXW2qqoP3QFVJA0TkaJdTGdvJGD0bAI
2020-04-23 01:17:26
This is unbelievable. I know you aren't to blame but, seriously, I cannot understand how do you guys do any business.
Candy 2020-04-23 01:18:06
Thanks for your picture, we will contact the safetycenter and ask them to check and reply within 1-2working day
2020-04-23 01:19:37
ANOTHER 2 DAYS? Do you people not understand that this is a pandemic? America now leads the world in Corona Virus deaths. We have little enough defense against it. This was my 2nd purchase EVER. And, I wouldn't have even known there was a problem if I hadn't thought to order more masks.
Candy 2020-04-23 01:20:34
We could urge but could not control, thanks for your understanding.If you have any further questions, please don't hesitate to get in touch with us and we'll be happy to assist you. Thank you for contacting DHgate. Have a great day!
AND CANDY ENDED THE CHAT!
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1 Review by Scott
DHgate
DHgate
"Do not buy large ticket items from DHgates"
11/22/19
I puchased a 60 volt 30ah batterie for my scooter. The original lead acid 20ah batteries would give me 80kms of autonomy. I thought with a 30ah lithium battery I could get nearly 100kms on a single charge. I received the battey in Sept it is in no way up to specs. I send them photos showing that I had only 30kms autonomy on a single charge. I asked to be reimbursed and was offered 250$. I paid 800$ canadian dollars for the battery. There is a 1 year guarantee on this battery. I was told they would send me a new one all I needed to do is send them 200$ for shipping. They even told me they could not send the replacement battery for free because they would be loosing money.
So to sum up my experience with DHgates. Ipurchased a 60v 30ah high performance battery for my scooter. The price included shipping and a 1 year warranty. The battery was never up to specs and would give me only 30kms of autonomy. They will not reimburse me but would send a replacement if I would pay 200$ shipping. And I am not sure theother battery will be any better than the first one. Because of this I strongly recommend that you do not purchase big ticket items from DHgates https://image.dhgate.com/100x100/f2/albu/g8/M00/C9/BB/rBVaVFx3qHSAWWOgAAGwaTFfAao679.jpg
So after writing this review DHgate wrote back to me and said they would send me a new battery if I would send them 200$ for shipping. I said no the battery is guaranteed and the original price included shipping. They said if I would not pay shipping they would have to send a 60v 10ah replacement battery. I would remind all those reading this that a 60v 30ah battery was purchased in September 2019. It is guaranteed for 1 year. It has never given the autonomy it should, somewhere around 120kms
All the 5 star are fake reviews...
Hi John D.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
DO NOT BUY FROM DHGATE SELLER NAMED KID_SUIT! BIG TIME SCAM! TOOK $ FOR A CLUTCH AND SHIPPED SOCKS!
DO NOT BUY ANYTHING FROM THIS DHGATE.COM SELLER NAMED KID_SUIT!!!!! THIS SELLER IS A BIG TIME FRAUD AND A RUDE AND SPITEFUL SCAM ARTIST! DOESN’T HAVE ANYTHING IN STOCK BUT WILL ACCEPT THE ORDER AND TAKE YOUR MONEY. THEN HE WILL ARGUE WITH YOU BACK AND FORTH AND REFUSE YOUR REFUND REQUEST. THIS SELLER WILL MARK YOUR ORDER SHIPPED AND WHEN YOU GET THE PACKAGE, YOU WILL BE IN FOR A NASTY SURPRISE. SELLER NAMED KID_SUIT IS A FRAUD AND A SCAM!!!! TOOK MY MONEY FOR A CLUTCH ORDER AND SHIPPED SOCKS!!
DO NOT BUY ANYTHING FROM THIS DHGATE.COM SELLER NAMED KID_SUIT!!!!! THIS SELLER IS A BIG TIME FRAUD AND A RUDE AND SPITEFUL SCAM ARTIST! DOESN’T HAVE ANYTHING IN STOCK BUT WILL ACCEPT THE ORDER AND TAKE YOUR MONEY. THEN HE WILL ARGUE WITH YOU BACK AND FORTH AND REFUSE YOUR REFUND REQUEST. THIS SELLER WILL MARK YOUR ORDER SHIPPED AND WHEN YOU GET THE PACKAGE, YOU WILL BE IN FOR A NASTY SURPRISE. SELLER NAMED KID_SUIT IS A FRAUD AND A SCAM!!!! TOOK MY MONEY FOR A CLUTCH ORDER AND SHIPPED SOCKS!!
Hi Ma M.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
It has been 3 business days, minus the weekend, since I sent the email. Thursday, Friday and today is Monday (November 29, November 30 and December 3. What on Earth is going on?
I sent the Bank of America Visa verification codes and transaction codes several times to *******@dhgate.com. I uploaded a photo of my driver's license, my passport, the front and back of my credit card and my bank statement to the DHgate URL link for document verification that was provided
( http://www.dhgate.com/myaccount/riskcontrol/riskcontrolmaterialaction.do?act=UrlRequest&id=ff*******ea*******647b3a66b9)
I've had no response from the safety Center and customer service live chat has disconnected with me purposefully and offered no solution except to email the safety Center.
Hi Willie H.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs
My Order was shipped on the 18th & I still don't have my package, my tracking number is LY*******CN
Hi Stephen,
We tracked your order but there are no information from the tracking number provided by the seller. Please open a dispute to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Awaiting Confirm".
3) Find the Order number and click the link "Open a Dispute" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
BEWARE! BEWARE! BEWARE! DHgate.com
I ordered (#*******) an item on DHgate.com [6F Dimeng Commercial Building No. 3-2 Hua Yuan Road, Haidian District, Beijing, China. *******] from Supplier "du13" Paid in full by credit card. The Seller "du13" had 100% satisfaction rating (seems bogus, now), but sent the WRONG item. To add insult to injury, that wrong item DID NOT WORK. There was no manual in Chinese or English. No warranty. And very disturbing, there are no UL approval or FCC compliance rating.
DHgate.com [in US: AVS. International INC./DhGate.US. In Chino Hills, CA] is a business to business sourcing site. Businesses listed on the web site are independent of DHgate. The consumer has to research the individual company for themselves. Most are in China. Warning: Brand name merchandise are often cheap counterfiets. Some consumers might deal with a reputable company, looks like a lot of consumers do not. Businesses selling electronic items or any item with moving parts need to be researched carefully.]
I contacted DHgate customer service about the wrong item received... got "Yang Yang" the robot... (wonder if the name translates to "Blah Blah")... that is a waste of time. I finally clicked to live chat with "Chell" and explained the problem. She was nice, but said I would need to chat with a supervisor. Silence. No supervisor. Chat ended.
I sent a message through the DHgate internal message port and received a reply from "Barbie" outlining steps I would need to complete a "Return and Refund" proposal form and upload photo/video of evidence. So I did, even uploading photos.
Ultimately "Ellie", a Customer Service Representative for DHgate claimed it is not their mistake, I need to contact Seller (Shi Ba Li Dian Xiang Zhou Zhuang, Bei Jing Shi Chao Yang Qu): ******* doing business as "du13" directly to get the correct item shipped and their permission required to return wrong item... shipment and customs probably at my expense. I had already sent a message to the Seller, but "du13" has made no reply, nor are they required to reply. DHgate will determine in up to 90 days whether to mediate or not. 90 days! Seems like DHgate is counting on customer to forget about the scam while the deadlines expire and the money disappears.
"Ellie", sent instructions of how they wanted me to complete the "Return and Refund" proposal form. I replied that I had already performed the steps "Ellie" listed BEFORE she wrongly conclude I had not. Even more ridiculous, "Ellie" told to click "Request DHgate Mediation". When I did I received the following offensive automated reply: "You cannot request DHgate mediation for your dispute yet."
"Sil", yet another DHgate Customer Service Representative messaged, "All your correspondence with our Chat Team are recorded, checked and evaluated every day. Any misinformation given will result in appropriate actions from our management." I sincerely hope "Sil" was NOT intending to threaten me or any prospective Buyer. If so, it evidences doing business with DHgate could mean Suppliers who send the wrong or defective merchandise can count on DHgate to shield and intimidate victimized Buyers.
This is the world of "China Scam" identified by sending wrong merchandise or no merchandise, sending defective merchandise (especially electronics or anything with moving parts), sending false shipment tracking numbers, bureaucratic delays in processing orders or refunds, no returns, no refund, and finally, no communication or blocked communication.
Indeed, DHgate.com Blocked my communication:
"ACCESS DENIED: You don't have permission to access"http://dg.dhgate.com/myaccount/csmsg/leavemsg.do?" on this server. Reference #18.4d94dc*******670. 4e87a469" I posted this development on a scam alert website and the block was removed the next day.
On the day I received the wrong merchandise I had contacted my Credit Card company to remove the DHgate charge. It is a very good thing I did. DHgate had just issued a payment demand for "du13". They will do a scam investigation and hold payment. Paypal does the same. Your credit card company or Paypal may be the only advocate you have dealing with dishonest Sellers represented by DHgate. If a consumer pays by check, money order, wired funds or money-gram they won't have that help.
DHgate's deception continued: "This is Amy from DHgate Customer Service Center... For this order, we have contacted seller by email, please pay attention to the recent reply." I checked, there is NO reply from Seller "du13".
I placed posts like this on scam alert web sites that were promptly avalanched by incredibly favorable DHgate.com posts (my guess is from coerced DHgate employees). Customers on that scam alert site will read two pages of favorable DHgate reviews before coming to a negative one. It speaks volumes about DHgate integrity.
I filed a complaint at www.eConsumer.gov who, when enough complaints are received, will do something better than collect complaints.
Maybe some DHgate management will figure it would have been more cost effective to refund my money than to risk losing more buyers.
I hope readers of this post find enough evidence to BEWARE doing business with DHgate because Suppliers who do scam customers have a partner in DHgate who will advocate for their dishonest actions.
I filed a complaint with the FTC. Though AVS. International INC./DhGate.US. In Chino Hills, CA, the headquarters DHgate is in Beijing, so the FTC can offer limited help... consumer is on their own. Hence the warning: BEWARE! BEWARE! BEWARE!
Hi Steve,
We checked that you have already opened a dispute. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders"
3) Click the link "View Return & Refund" at the right side of the order.
4) Click "Request DHgate Mediation"/ “Escalate Dispute”
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Hello God D.
Good day!
This is Joy from DHgate.com Customer Service.
We understand how you feel for not receiving the order and we saw you filed a dispute yesterday, June 16th and you also canceled the dispute after few minutes and released the payment to the seller.
May we know if you receive the order since you canceled the dispute?
Please let us know and contact us thru live chat or thru Facebook.
Thank you.
Regards,
Joy
Customer Service Center