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DHgateReviews 6,945

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Ohio
9 reviews
18 helpful votes
Follow Mark D.
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Okay okay
April 24, 2011

Okay okay. So there are a lot of bad reviews, but I will tell you what. If you are looking for wholesale, they aren't TERRIBLE. I've done plenty of business there are there are tons of reviews for each seller. ONLY pick the sellers which have 98%+ good reviews. I was sent 6 less units than i order from one seller but he promptly sent me the 6 on my next order. In conclusion: the bad sellers are really bad, the good sellers are really good.

Date of experience: April 23, 2011
GB
1 review
3 helpful votes
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NEVER BUY WEDDING DRESSES FROM THIS SITE, I GOT ONE WHICH IS NOTHING LIKE THE PICTURE, IT IS SO DIFFERENT, RIPPED AND DIRTY, DHGATE REFUSED TO GIVE ME A REFUND, AND NOW MY WEDDING DAY IS RUINED, PLEASE, PLEASE ALL BRIDES BEWARE OF THIS SITE, IT IS A CON

Date of experience: April 5, 2011
Washington
10 reviews
38 helpful votes
Follow Josh B.
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Ordered from dhgate 3 times. Needless to say, they do not sell genuine goods: only Chinese imitations. However, you can buy goods in bulk (50-100 items) and save a lot. Not the most verified site to order from, but hasn't let me down yet. Probably depends on the seller and the type of good.

Date of experience: April 3, 2011
Ukraine
19 reviews
49 helpful votes
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I really have done two deals with this company, and it went pretty good,
But my last deal, the seller promised to add 11 chargers for the previous deal,
Which he wasn't supposed to cos what I bought generally doesn't come with chargers,
But he forgot to add the chargers as he claimed he did,
I disputed the issue and he agreed to refund 6 dollars,
But I said no, what he should refund is 10 dollar to enable me purchase them,
From my home country...
And the refund was made, though it hasn't appeared on my card but it did appear on my PayPal payment history,
All in all, I got no reason not to buy from dhgate

Date of experience: April 3, 2011
China
1 review
6 helpful votes
Follow Nico M.
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My daughter found a cocktail dress on DHgate.com which she ordered for a school formal event. Seller promised 10day to shipping with 3-5 day fast shipping (extra cost). Dress took 22 days to arrive and is unwearable. It is nothing like the dress ordered with a bodice at least 5inches shorter than that which was pictured and a skirt much too full and gathered and in wrong material for the style. Despite sending photos and explanation as evidence to DHgate they paid seller with no explanation given for decision. DHgate contact sites are manned by robots with robotic automated translation which converts into jibberish. Would never trust this site as DHgate is only going to support seller.

Date of experience: April 2, 2011
India
1 review
9 helpful votes
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Ordered goods for retail business, 1st test order was just garbage and not as described, 2nd never turned up, requested refunds 3 months still with out a refund, what makes it worse is dhgate released my money last week to the sellers, they also point blank refused to help, don't use them its a con, some buyers are legit with good servive any goods but most are just crap. BE WARNED YOU WILL LOOSE YOUR MONEY JUSST LIKE I DID, IM A HONEST ONLINE TRADER, THESE GIVE GENUINE TRADERS A BAD NAME

Date of experience: March 21, 2011
Malaysia
3 reviews
9 helpful votes
Follow Colin S.
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This is a well controlled site with safe payment system (cash is transferred to supplier only once delivery is confirmed), good providing you are looking for 'copy' goods. Very few, if any, original manufacturers products here.

Date of experience: February 1, 2011
New York
3 reviews
15 helpful votes
Follow carl j.
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Thse guys process stolen credit cards wich they then use to buy accounts for itunes, xbox live plastation store. You buy the points they give you an account, wich makes you an accessory to idenity thef fraud. These sellers are spitefull and cabable of doing damage to your PC. Stay away, these are bad people.

Date of experience: January 15, 2011
GB
1 review
21 helpful votes
Follow Pete P.
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They sell only Chinese crap imitations. Don't care about customers. Decide refund claims in seller favour. AVOID AT ALL COST AS YOU WILL NOT GET ANY GENUINE PRODUCT THERE AND WILL LOOSE YOUR MONEY!

Date of experience: December 23, 2010
Saudi Arabia
2 reviews
11 helpful votes
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I bought 3G iphone cos me just over 250£ sine 15/11/10. Then seller told me if I need iphone with 16GB instead 8GB I have to pay more 19$ for additional to seller personal paypal account. I have to pay cos I have been pay throughDhgate website already and need to get it as soon as possible. After that I have been inform that my item has been sent out and trcking no.( 18/11/10) which is not registered. Tracking no. Not registered in 2 days that's fine but after 7 days with explanation from seller ' your item has been delayed from high season X'mas' I. Sorry you talking 30 days until X'mas time and also I'm experience seller haven't born yesterday. When I opened dispute on Dhgate and Paypal then I got messages from seller tell me to close dispute cos they sent item and gave me another tracking no. Which was registered. So now I can figured that infact my item haven't been sent at the first palce and they just hope I'm not gonna do any anything with them. I'm still try to get money back just hope I'll get Hmmmmmmm! Please stay away from this website!

Date of experience: November 28, 2010
GB
1 review
5 helpful votes
Follow Don B.
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This website is a scam. DHgate itself is a scam site. I have been requesting for refunds 6 or 7 times already from the customer service since the payment is not processed but still no action is taken yet. My payment just stuck at DHgate and never confirmed. Stay away from this $#*!ing scammers' site.

Date of experience: April 27, 2010
GB
1 review
17 helpful votes
Follow Linda d.
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I ordered my daughters wedding dress from DHgate on the 05/02/2010, When I ordered the dress, I had to tell them what day my daughter would be getting married on, I then got an e. Mail stating that it would be shipped off on the 24/02/2010 and that is would take 7 working days to reach us, I then got another e, mail to say that the shipping deadline was postponed to the 01/03/2010 and was told that if the seller failed to ship my order out by the deadline, the order will be cancelled and I would get my money back, The seller then informed me that my order had been shipped on the 27/02/2010.

I was given the wrong tracking number to start off with, I only managed to get the correct tracking code on the 11/03/2010 and only then found out that the dress was only shipped off on the 09/03/2010, This is the information I received:

2010-03-09 20:04:00 City of Beijing Posting
2010-03-09 20:05:00 shangdiyingyunbu Despatch from Sorting Center
2010-03-10 00:00:02 BEIJING Arrival at Sorting Center
2010-03-10 00:42:50 BEIJING Despatch from Sorting Center
2010-03-15 01:20:00 HELLENIC REPUBLIC ATHENS EMS Arrival at Sorting Center
2010-03-15 01:21:00 HELLENIC REPUBLIC ATHENS EMS Handed over to Customs

I have tried disputing it with DHgate and they have informed me yesterday that the seller would reship my order out in two working days which means it will take aprox another 9 working days for my daughters wedding dress to get here, My problem is my daughter is getting married in for days time, so the dress will be useless to me. :(

Date of experience: March 15, 2010
GB
1 review
3 helpful votes
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Fraud!
February 8, 2010

Fraud! They work in hand with sellers and you will be very lucky if you get your money back

Date of experience: February 8, 2010
Australia
1 review
2 helpful votes
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http://members.webs.com/MembersB/editAppPage.jsp?app=blog&pageID=*******#blog/ have a look at this ripped off.

Date of experience: August 13, 2009
New York
1 review
5 helpful votes
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This website is legit, however you need to be careful who you purchase your items from. I bought a G1 phone. It was described as a G1. When I got the phone I got the G1 box with a china brand phone. I requested a refund, a full. They told me the person who sold me the phone would offer a partial refund of 90 dollars and I could keep the phone. I argued and argued and they finally allowed me to send it for a full refund. I got tracking on it only to find that this person never got my phone. It was a scam and I personally would never do business with them again. If you do buy a product there has to be communication, hey have to understand you and they need to inform you specifically on what you are getting before you but. Also look at their positive rating. If it is low DO NOT BUY... This was the situation with my case... Any way I was very frustrated and just went to tmobile and bought the phone full price. For a 225 USD dollar purchase. I got 125 in return as a refund... I paid for shipping and handeling. Overall I got back only 105 USD altogether. That sucked... This website sucked.

For anyone who reads my review please check out
www.export-sell.com
www.tops-sell.com
www.lead-buy.com

Please see if these websites are legitimate. They are identical though. I suspect a scam!

Date of experience: July 14, 2009
California
1 review
6 helpful votes
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They sell damaged products to the entire world - This website sell damaged products and they promising that they have a customer service that can help if something happens but they lying. When I got bad merchandise they didn't do anything.
Be careful and don't fall in that trap!

Date of experience: March 20, 2009
Australia
1 review
12 helpful votes
Follow Brian C.
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Cheap & nasty Rip-off Chinese website - DHgate, com allows fraudelent advertising and will not support claims from buyers who have subsequently been ripped off.
DO NOT BUY THROUGH DHgate!

Date of experience: November 28, 2008