DHgateReviews 6,945

If you are thinking about purchasing a dress, BUYER BEWARE! The picture they have was not an accurate representation of what they made me. I wanted a dress made, having tried it on at David's Bridal and was completely comfortable if it wasn't exactly the same. The website does mention that they can't get the dress 100%, so I was fine with it being 80-90% on mark. The shipping took two weeks, as expected, but when I opened the package it looked like it was someone else's dress. It wasn't even 50% close! I was convinced that there was just some mistake and they accidentally switched dresses during shipping, but during our email conversations, Dhgate claimed it was my fault for not sending them pictures of the exact dress I wanted! Really?! They have the exact picture posted that David's Bridal has on their website. My bad for assuming they could do what they claimed they could do! At this point, I was already knee deep with them and figured I would give them the benefit of the doubt. So I supplied them with all the pictures I had, detailing, etc. of me trying the dress on, so they could make it. They said they could try again if I returned the dress. Another mistake on my part, because they never received the dress! It's just sad all the way around. I just wanted it to work out so bad and give them business, but I should have cut all ties at the beginning. I was hoping my experience would be a good one, since there were so many positive experiences posted on here, but mine was just awful. Please, be careful with this seller!

One of the worst companies out there to deal with. Bought a dress for $189.00 that was not worth $5.00. After starting their refund process immediately which required numerous e-mails and pictures I was offered a refund of $60.00.
Told them no way was this acceptable. Their wording was, and I quote, "the high cost of shipping and fear that the item would be intercepted by Customs". What the heck is that all about. Told them that I would go to the State Attorney, Better Business Bureau and any blog or forum that I could find. Still waiting for my refund and looking for more blogs and forums.

Do not buy from this website! More specifically from merchant called "Fistlady" This merchant took my money and did not sent me the purchased item. I am very dissatisfied that theft is allowed on this site. I don't know how people like that can sleep at night. All I was trying to do is exchange a coat which was pretty expensive. I had sent the item back so it can be exchanged for a larger one, it has been months and I did not receive the purchase and the merchant is ignoring me completly. In my country that's called stealing.

On 01/09/13 I ordered 3 items through DHgate. They, in turn, sent the order to 2 different stores. The good security system I ordered for the amount of 170.75 was given to the seller called 'dh-anglebaby'. They did a wonderful job and it didn't take long at all before the security system was delivered. They were excellent to do business with, very polite and very prompt in sending what was ordered. Then, the other things I ordered were 2 lots of Ultrafire ******* Rechargeable Lithium ion 3000mAh batteries and an Ultrafire battery charger for those particular batteries. The two items amounted to $43.32. DHgate gave this order to a seller called 'xugang*******'. I still haven't received these items. They had listed these items as being sent the same day my Security System was sent but I question that as looking up the tracking number resulted with me being told it was not valid. I have written to inquire about this but have not received an answer. I'll write to the seller again and to DHgate, as well, but I'm not holding my breath. So, looks like you can't be sure what you are going to get... great service like the first seller gave me or, so far, no service, goods, or answers like the second seller has given me. He has done an injustice to the good store as I won't take the chance again to order from a place that may or may not see to it that you get what you paid for... it's like a turkey shoot!

The product I ordered was imitation. I have been trying to get a refund for almost 3 months now and am still waiting. I will never order from DHgate again. The Customer Service Center tells you they will help you and that your money is safe but all they do is refer you to the seller. The worst customer service I have ever experienced. I should have known that the price was too good to be true when I made the purchase... I sure learned a lesson."