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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I payed almost $70 for my order *******319 that was "Dispached and Now in transit". After several weeks it arrived at Country of destination (California) but then I was asked for more money $30 to complete delivery OR I can request for refund by pressing the refund button below but the refund button was never available to be activated! It's is a total joke and disregard of any laws. I never received order or refund. They have no Customer Service that works. They are a complete SCAM. It was the worst experience EVER! Do not use DHgate it's a scam!
It came busted and broken nothing was in the box either the it seft was destoried and it got a sticker only in the box it suck dont buy anything on this website.
Hi David W.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you are not satisfied with the item rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
THEY ARE ROBBING PEOPLE WITHOUT A GUN AND CUSTOMER SERVICE AND SELLERS WORK TOGETHER TO ROB ME. Be careful be careful. I do not agree and they still steal your MONEY and didn't even have the shoe he lied about
Hi Mark D.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. I checked this order and your full refund was already processed on 2023-07-06. For the refund DHgate processes the refund within 3-7 working days and now it will depend on your bank's refund timeframe process on how long they will post the refund back to your bank account normally for a Visa card it would take within 7-15 business days. Best to keep in touch with your bank to be updated once the funds have been posted.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
Package says it was delivered but never was. Reached out to customer service spoke with Camila absolutely worst customer service ever. Will not help locate package or anything. This company is an absolute joke. If you want your money stolen then this is the company for you. Stay Away Don't do business here.
Hi Derek P.
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I signed up for an account and found a super cute handbag for $40. Plus shipping I paid $60 and change. I received an email telling me that my handbag would arrive in 3 weeks. A week later I received an email that my order was cancelled. Two weeks later I received an email that my order had been fulfilled and I saw a cancellation and a charge on my card for the handbag. So I waited another 4 weeks. I received a small, striped shirt in the mail in a package without a return address or invoice inside. I didn't know where it came from or why it was addressed to me. Oddly the next day I received an email from DHGate saying my handbag was delivered. Except it wasn't. All I had was this ugly little shirt that would fit maybe an 8 year old. I contacted them and told them I never received the package and they didn't believe me. And I was never able to contact anyone. I feel scammed! And I'm out $60. Lesson learned so I'm sharing. Don't buy from these people. I'm attaching a photo of what I bought and a photo of what I received.
Hello Tasha C.
Good day!
We apologize for what happened to your order. I totally understand your frustration about this. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I literally bought bags that were sent with counterfeit postage and I didn't get. DHgate give a guarantee for money back. I send in a dispute because it's counterfeit postage and I don't trust the seller for a resend because postage scam means bag scam to me. DHgate allows them to resend when I clearly picked full refund. Extremely BAD service from their dispute center and from their seller. But their guarantee means NOTHING. Not worth the purchase. It's all a scam!
Hello Ashley T.
Good day!
We apologize for what happened to the outcome of your dispute. I totally understand your frustration about this. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
Placed an order for a dress March 7 2020. I never received the dress or any shipping info. With s&h it was &170.00. On May 10 I asked for a refund and they denied me a refund and sent a horrendous replacement dress against my request not to send another dress because I had missed the event I ordered the dress for because I never received it. They gave me such a hard time. They only gave me a $30.00 refund and now I'm stuck with this horrific low quality dress. DHgate leaves it up to the customer to deal with their criminal sellers. The sellers name is ocky. Don't buy from them they are scammers.
Hello Anita Q.
Good day!
We apologize for what happened on your order. In this case, you may communicate with the seller to return the item for a full refund.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
DHGate says they have buyer protection this is not accurate. They allowed scammer sellers to steal from you. I disputed an item that a seller said they sent me turned out the seller stole someone else's tracking and clearly showed a completely other persons name and address. But because the tracking had the same city ( not address or name on it) DHGate allowed this scammer to steal my money. I never received the item and did not get my money back after disputing it!
Hi God A.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Customer Service Center
DHgate.com
I place the order for the soccer shoe and end up get the small wallet. Over 70 USD order just get the 1.2 USD refund.
Hi Yi Le L.,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs
Regards,
Aljean
Customer Service Center
DHgate.com
I saw an item I liked for over $100 but DH gate offered the same one for less than half that price so I decided to give it a try. The reviews were average so why not. I purchased the item, waited for over a month and didn't receive it, contacted the seller twice and asked for a refund. They just said to talk to the shipping company they used. I put up the reference number on the shipping website and nothing showed. Sent an email to DH gate and their response was to open a dispute which I tried to do but the website kept giving me problems until I gave up with this bull$#*!. Better to pay more on a trusted store than cheap out and get a headache.
Hello Carolin B.
Good day!
This is Joy from DHgate.com Customer Service.
We understand how you feel for not able to file the dispute.
Please contact us thru live chat or Social media and provide us the order number so we can check and see what we can do to help you.
Thank you.
Regards,
Joy
Customer Service Cente
I ordered a Ebike battery for over $500 and never received it. I contacted the seller (liuzedong7777) multiple times and always gave generic answers and refused to give any information to track it or to prove it was even sent. DHgate makes it so hard to contact & talk to anyone. I think they expect u to give up and allow to keep our extremely hard earned $$$. This place is a scam and all buyers beware…U will never see ur $$$ if any problems happen. (Pics out of order)
Hello Chris M,
Good day!
This is Joy from DHgate.com Customer Service.
We understand how you feel for not receiving the order.
Please request DHgate mediation on June 12 at 8 AM Beijing time so DHgate can take over the case and help you get the refund.
If you have more question, please contact us thru live chat or Social media.
Regards,
Joy
Customer Service Center
Been waiting 5 months for a hockey jersey I ordered in January. Never received the product and can't seem to get any information from dhgate or the seller. I'm guessing I'll never see the jersey or my money which was basically stolen from me.
Hello John M,
Good day!
This is Joy from DHgate.com Customer Service.
We understand how you feel for not receiving the order.
Please provide us the order number so we can check and see what we can do to help you.
Please contact us thru live chat or Social media and provide us the order number.
Regards,
Joy
Customer Service Center
I am unhappy with the shopping experience at DHGate. I was under impression that if I am unhappy with my purchase, I can get full refund. It is not the case, the max they will refund you is 20% from total purchase. Even if I agree to return it for full refund, it will be hard to get my money back plus the advanced shipping fee from the seller.
AVOID THIS COMPANY
Hello Draft Q.,
Good day!
This is Joy from DHgate.com Customer Service.
We understand that you are not happy about the resolution of your case.
Please provide us the order number so we can check and see what we can do to help you.
Please contact us thru live chat or Social media and provide us the order number.
Regards,
Joy
Customer Service Center
Complete SCAM! Don't Waste Time. They will steal, lie, cheat you out of your money. End Chat before helping. Absolute GARBAGE!
Hello Scamed B,
Good day! This is Joy from DHgate.com Customer Service.
Thank you for the information and I apologize for the inconvenience. I understand you're concern, let me assist you.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way.
Please provide us the order number so we can check and see what we can do to help you.
Please contact us thru live chat or Social media and provide us the order number.
Regards,
Joy
Customer Service Center
Do not buy from this disreputable company. They will not respond to inquiries via email nor do they have a working customer service number from the USA. They are a Beijing, China company, and I think they do not care whether the product they ship you is acceptable or defective. My only protection on the $340 order I purchased after returning to their shipping point in California is I used my American Express credit card and disputed the charge once I realized these people would not respond or make any attempt to help me resolve this matter. I would give them zero Stars if I could.
Hello Ralph S,
Good day! This is Joy from DHgate.com Customer Service.
Thank you for the information and I apologize for the inconvenience. I understand you're concern, let me assist you.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. In order for you to get the refund, dispute should be filed on the order and seller is given five days to resolve the issue. Based from your message, you returned the order without filing the dispute since the return address you used is not the seller's address. And since you filed a chargeback with your bank, please communicate with them since they will be the ones who will provide the update.
Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Joy
Customer Service Center
Don't waste your time with this platform. Costumer service is awful, and there is no way to contact them.
Hi Antonella G.
Good day! This is Nena from DHgate.com Customer Service.
Thank you for the information and I apologize for the inconvenience. I understand you're concern, let me assist you.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I have ordered my item on April 1st and still did not get it. When I emailed the company, it sent me a response saying sorry we will resend it and still nothing is received. It just enjoys taking away our money and make a fortune out of it.
Hello Diva S.
I understand your frustration when not receiving the order yet. Please provide us the order number so we can check and see what we can do to help you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.mpSTt6mbrbOxO64riNm7&resource_id=#pu1812_helptop-contactUs
Or contact us thru Social media.
Regards,
Joy
Customer Service Center
DHgate.com
Ordered and paid over £30 for a pair of leather racing gloves, a seller on the site " goodfaithseller666" sent a pair of socks, then took me off rhere site to be able to chat, dhgate no help whatsoever lost money absolute scam artists
UK BUYERS BEWARE!
Hello Russell K,
I understand your frustration when receiving the wrong item. Please provide us the order number so we can check and see what we can do to help you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.mpSTt6mbrbOxO64riNm7&resource_id=#pu1812_helptop-contactUs
Or contact us thru Social media.
Regards,
Joy
Customer Service Center
DHgate.com
I bought 3 pairs of shoes. First 2 identical and they came in 3 weeks. No issues. 3rd pair came in 4 weeks and were defective. 1 shoe had topstitching in 2 different colors on one section only. The soles were lined in the exact same material you line skirt slips in! That super slippery thin polyester material. The material is wrinkled throughout both shoes and is unevenly glued on. I try to get a ref but when you try to file a dispute for ANY reason it provides an automated response that your claim does not qualify. That means 100% of all disputes for defective material or not as described or does not function as declared are denied automatically by the website. This seller keeps saying: 1/2 refund, but doesn't say a dollar amount. Never credits me either. I have had to call my credit card company. Another sellers shoes still have not arrived and it's been 6 weeks! Can't get my money back for item not received. It's about $95.
Hi Theresa W.,
Good day! This is Nena from DHgate.com Customer Service.
I understand that you did not expect this to happen and if this happens to me I will surely feel the same way. Rest assured that I am here to listen and help you. Please provide us with your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Rest assured that we are already taking extra measures to make sure that such errors don't happen again in the future. Our sincerest apologies for any inconvenience. Should you have any other concerns and need a real time assistance, you may contact us back through ONLINE CHAT service.
Regards,
Nena
Customer Service Center
DHgate.com
I should have read reviews online before ordering. I was scammed out of $61. Shoes were not as described. Size chart said US9.5 is a 43. They were huge, more like an 11. I'm told by seller, too bad, you ordered. Had to wait 10 days for DHGate mediation, which was a total joke on me. They immediately side with the sellers, release funds to them, close dispute. How is that mediation? (Only an $5 store credit offered for next purchase, by the seller!). Also, DHGate removed my dispute information from the account. I took screenshots.
They could care less if you are a new customer.
Hi Jeannie D.,
I understand your frustration with your order for receiving wrong size item. Please provide us the order number so we can check and see what we can do to help you.
You can also contact our customer service directly with more details like the order number, or your account information through this link:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.mpSTt6mbrbOxO64riNm7&resource_id=#pu1812_helptop-contactUs
Regards,
Mich
Customer Service Center
DHgate.com
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Hi Jose C.,
Good day! This is Joy from DHgate.com Customer Service.
I understand how you feel for what happened to your order and I checked the order and was already closed long time. And Dhgate can still process the refund once the seller agrees to refund. I have seen the seller sent you messages about the order 3494479319 but you didn't reply. Please go to your order and reply to the seller and try to reach an agreement. The seller just need to leave the message stating that he agrees to give refund $$$$ for this order 3494479319 so Dhgate can process it.
If you have questions or concerns, please contact us thru live chat or thru Facebook or Instagram.
Regards,
Joy
Customer Service Center
DHgate.com