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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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I wish to receive the bigger and thinner phone for this company with the advertisement of a lion in their photo. Thanks could I exchange it?

Date of experience: July 28, 2014
New Jersey
1 review
1 helpful vote
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Product "Wireless 24VDC Relay" Did not work. Actually blew up a capacitor on three boards. Boards look to be hand made with ZERO QUALITY. Ordered a total of Three all had the same problem. They have either a flaw in design or construction or the polarity is printed in reverse on the board!

Date of experience: July 28, 2014
India
1 review
1 helpful vote
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Good as although I returned my products, got full refund for one and partial for another. DH gate solved my problem.

Date of experience: July 28, 2014
Missouri
1 review
1 helpful vote
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I had 2 bad shipping numbers requested a refund several times. Never received any communication from seller. After approximately 4 times the time they said I would receive my item it came in. I was going to buy several knives from seler but now Im a little leary

Date of experience: July 28, 2014
Pennsylvania
1 review
1 helpful vote
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I really love my piece I bought from you all... Thanks

Date of experience: July 28, 2014
Colombia
1 review
1 helpful vote
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Buenas tardes, yo compre dos vestidos, uno de ellos estuvo bien pero el otro no me quedo, el aviso decia free size y mandaron talla m muy pequeña, la verdad me dio pereza reclamar porque demora casi un mes en llegar la mercancia, pense que era mas rapido maximo una semana. El servicio me parece regular.

Date of experience: July 28, 2014
NL
1 review
1 helpful vote
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Excellent products, Fast shipment, Super!, A+++++, Really Easy

Date of experience: July 28, 2014
Missouri
1 review
2 helpful votes
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Tablets were packages with no protection, The customer service in the dispute department was horrible. They would never respond to my messages, I was not willing to pay 80-115 up front to send back smashed tablets after I was out 200.00

Date of experience: July 28, 2014
Virginia
1 review
1 helpful vote
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Order came within the advertised amount of time, but the tracking was nothing to brag about. The Chinese Post Air Mail tracking program was untraceable. What a piece of sh*t!
Merchandise is as I ordered. Great!

Date of experience: July 28, 2014
Florida
1 review
1 helpful vote
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Exactly as described
July 31, 2014

Exactly as described. Arrived within time promised. Very well packed.

Date of experience: July 28, 2014
Colorado
1 review
1 helpful vote
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Ordering was fine but a part was missing. I have attempted twice to send a message but got no reply. I am not currently a satisfied customer nor can I recommend your service. I would like to change this experience if someone an help me get the missing part.
*******057 2014-06-25 23:38

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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Very bad and unpleasant experience. The material was nothing like what the pictures showed. I tried to get a refund and was denied with any explanation. The dress looked like a rug. A big waste of my money. The edge of the lace was crockedand not sewn or cut neatly. The lace was not a quality one. I will never ever recommend this to anyone. Very unhappy.

Date of experience: July 28, 2014
Chile
1 review
2 helpful votes
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Excelente...
July 31, 2014

Excelente... todo muy bien coordinado y entregado a tiempo, la calidad de los productos y la respuesta de los proveedores.
Gracias DHgate.

Date of experience: July 28, 2014
Rhode Island
2 reviews
1 helpful vote
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All my purchases were delivered above and beyond my expectations.

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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Was very good
July 31, 2014

Was very good. Good communication and fast speedy delivery of my purchase

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
Follow Kedene B.
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DHgate provided excellent customer service and the best prices. Thank you.

Date of experience: July 28, 2014
New York
1 review
1 helpful vote
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Please I didn't receive one of my order because it was shipped back. Please I need my refund or could u resend it to a different address pls

Date of experience: July 28, 2014
Florida
1 review
0 helpful votes
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It was one of the worst experiences I've ever had I been trying to get a refund Because of one of your vendors never sent me my items and they will not respond to my emails I have disputed this twice and still have not received a refund

Date of experience: July 28, 2014
Canada
1 review
0 helpful votes
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I bought 3 items from 3 suppliers
July 31, 2014

I bought 3 items from 3 suppliers. The first thing I bought the quality was a little low. Not all of it worked, but it was satisfactory. The second thing I got was pretty good. They were nail tattoo things and I just wish they would've last a bit longer (the edges wore off and it was just white there) the 3rd thing I was really unimpressed. Wrong colour, poor quality and didnt fit. I agreed with the company that they would send me stuff but I got a refund and have received nothing. So I'm giving up on that and will be consoled by the fact that I actually got a refund.

Date of experience: July 28, 2014
California
1 review
0 helpful votes
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Hello
July 31, 2014

Hello,

I recommend DHgate to any of my colleagues who ask. I like how comprehensive the tracking system is to make sure we got our delivery. The minus 1 star is really because the seller could have communicated how long I had to wait for my package early on and there was a re-shipping or something involved. DHgate itself is great!

Date of experience: July 28, 2014