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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I ordered a ring and it was never shipped this was a very bad experience. I may not do business with you again because the first transaction was so bad.
Very slow clearance process. Likewise, there is not a quick and efficient way to track the purchase. Other hand, the guide numbers to do the tracking products was wrong. The shopping experience was really poor.
I am very satisfied with my shopping here on Dhgate. I feel secure that if any problems occure Dhgate will solve them.
I've ordered a soccer jersey and was really suprised about the good quality.
HI, I am pleased with your tracking device with my dress I ordered. It was delivered exactly as it was tracked. Unfortunately, my dress is not what I have ordered and am currently in a dispute with the maker. I am hopeful it can be resolved.
I have a great experience on my first purchase through DHgate.com The only thing I would add is that would be helpful for people who only speak english (in my case I speak spanish and french too) but I try to track my purchase but the webpage of the mail of china was in chinese which I think is logic and great, but, it would be useful to have the option to change it in English for foreigners speakers. Other than that I keep buying through you. Thank you for your time.
Alexis (vintage_records866)
Fantastic! Excellent service, quality. Best chat, solved every problem, answered all my questions in a second.
I trust them 100% and i will go on using DHGATE!
Recieved order on time & as described/shown in pictures.
Only trouble I had was with the mobile website, my bank refused to allow transactions based in China but then I was able to get to the main site & the order went through as being based in Great Britain.
Awful waiting over a month and a half for purchases
I am very pleased with all my purchases from DHgate.
All orders came despite the long distance quite quickly and well retained.
It's also pretty good that there is the possibility of "free shipping", which often weigh much when ordering.
Great price, fast shipping and I will be using them again.
So far my experience is not to great I am having trouble tracking my order and what i ordered needs to be at my home before August 10 as I am leaving for a visit in Canada with this package in mind. I hope you can assist.
Not faithful! Sending defaulted phones! And refusing to refund fully or partially
And as a matter of fact it normal for you that a phone to boil up to 40°c
I am not a happy. I have waited alomost two months and my order has not even shipped and the lady that has been emailing me does not even attempt to read my emails. He responses do not come close to answering my questions. I want the dress I ordered and I am very frustrated!
Laura Murray
The site is very easy to use and has great prices and great quality. I would recommend this website to anyone who loves to have great finds for low prices.
Great communication, easy payment, fast shipping. Thank you!
I was completely dissatisfied not only with the quality of the outfit I purchased but also with the service I received. I would like to return the outfit and obtain a full refund but was offered only half the amount that I paid. I don't want the outfit! Take it back and give me back my money.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
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