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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I ordered a ring and it was never shipped this was a very bad experience. I may not do business with you again because the first transaction was so bad.

Date of experience: July 28, 2014
Colombia
1 review
0 helpful votes
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Very slow clearance process
July 31, 2014

Very slow clearance process. Likewise, there is not a quick and efficient way to track the purchase. Other hand, the guide numbers to do the tracking products was wrong. The shopping experience was really poor.

Date of experience: July 28, 2014
Sweden
1 review
0 helpful votes
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I am very satisfied with my shopping here on Dhgate. I feel secure that if any problems occure Dhgate will solve them.

Date of experience: July 28, 2014
NL
1 review
1 helpful vote
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I've ordered a soccer jersey and was really suprised about the good quality.

Date of experience: July 28, 2014
Pennsylvania
1 review
1 helpful vote
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HI, I am pleased with your tracking device with my dress I ordered. It was delivered exactly as it was tracked. Unfortunately, my dress is not what I have ordered and am currently in a dispute with the maker. I am hopeful it can be resolved.

Date of experience: July 28, 2014
Washington
2 reviews
1 helpful vote
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Loved how easily the transaction was processed and the timely manner in which it was delivered.

Date of experience: July 28, 2014
Puerto Rico
1 review
1 helpful vote
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I have a great experience on my first purchase through DHgate.com The only thing I would add is that would be helpful for people who only speak english (in my case I speak spanish and french too) but I try to track my purchase but the webpage of the mail of china was in chinese which I think is logic and great, but, it would be useful to have the option to change it in English for foreigners speakers. Other than that I keep buying through you. Thank you for your time.

Alexis (vintage_records866)

Date of experience: July 28, 2014
Greece
1 review
1 helpful vote
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Fantastic!
July 31, 2014

Fantastic! Excellent service, quality. Best chat, solved every problem, answered all my questions in a second.
I trust them 100% and i will go on using DHGATE!

Date of experience: July 28, 2014
New Jersey
1 review
1 helpful vote
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Recieved order on time & as described/shown in pictures.
Only trouble I had was with the mobile website, my bank refused to allow transactions based in China but then I was able to get to the main site & the order went through as being based in Great Britain.

Date of experience: July 28, 2014
Rhode Island
1 review
1 helpful vote
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Awful waiting over a month and a half for purchases

Date of experience: July 28, 2014
Mississippi
1 review
1 helpful vote
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I am not happy I still haven't got my watch and I reported it and no reply

Date of experience: July 28, 2014
Denmark
1 review
1 helpful vote
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I am very pleased with all my purchases from DHgate.
All orders came despite the long distance quite quickly and well retained.
It's also pretty good that there is the possibility of "free shipping", which often weigh much when ordering.

Date of experience: July 28, 2014
Virginia
1 review
1 helpful vote
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Great price, fast shipping and I will be using them again.

Date of experience: July 28, 2014
GB
1 review
1 helpful vote
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So far my experience is not to great I am having trouble tracking my order and what i ordered needs to be at my home before August 10 as I am leaving for a visit in Canada with this package in mind. I hope you can assist.

Date of experience: July 28, 2014
Italy
1 review
1 helpful vote
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Not faithful!
July 31, 2014

Not faithful! Sending defaulted phones! And refusing to refund fully or partially
And as a matter of fact it normal for you that a phone to boil up to 40°c

Date of experience: July 28, 2014
Illinois
1 review
1 helpful vote
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I am not a happy
July 31, 2014

I am not a happy. I have waited alomost two months and my order has not even shipped and the lady that has been emailing me does not even attempt to read my emails. He responses do not come close to answering my questions. I want the dress I ordered and I am very frustrated!

Laura Murray

Date of experience: July 28, 2014
Washington
1 review
1 helpful vote
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The experience was not good i dont appreciate the service at all.

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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The site is very easy to use and has great prices and great quality. I would recommend this website to anyone who loves to have great finds for low prices.

Date of experience: July 28, 2014
Texas
1 review
1 helpful vote
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Great communication, easy payment, fast shipping. Thank you!

Date of experience: July 28, 2014
Massachusetts
1 review
1 helpful vote
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I was completely dissatisfied not only with the quality of the outfit I purchased but also with the service I received. I would like to return the outfit and obtain a full refund but was offered only half the amount that I paid. I don't want the outfit! Take it back and give me back my money.

Date of experience: July 28, 2014