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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Denmark
1 review
1 helpful vote
Follow N C.
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Orders were sent out promptly, no complications whatsoever, recommended!

Date of experience: July 28, 2014
Uruguay
1 review
1 helpful vote
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El paquete me llego bien, sin problema, Lo que pedi me quedo bien. El pago a través de western union es lento.

Date of experience: July 28, 2014
North Carolina
2 reviews
1 helpful vote
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I have ordered 4 pcs of clothing from dhgate and two of the items of clothing I received is nothing like the picture I saw on line the. One outfit has thread hanging all over it and the last outfit I never received. I will NEVER EVER order from you again

Date of experience: July 28, 2014
Malta
2 reviews
1 helpful vote
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Overall good but still I have a problem for 10, tv boxes which is not solved, so we 'll have to see about it

Date of experience: July 28, 2014
Colorado
1 review
1 helpful vote
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Always excellent
July 31, 2014

Always excellent. Except once, but the issue was resolved. My recent transactions have been superb. Will do business again. Thank you.

Date of experience: July 28, 2014
Alabama
1 review
1 helpful vote
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Great dress, great quality, delivery as promised... thank you! We got SOOOOOO many compliments especially on the color... LOVED IT!

Date of experience: July 28, 2014
GB
1 review
7 helpful votes
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I wish to thank DHGate and its customer complaints team for the way they handled my complaint, and the outcome agreed at.
My complaint was not against DHGate itself who provided excellent service, but against a supplier who had sold me a defective item that was not as described.
My i offer DHGate my sincere thanks in its mediation of the dispute, and would not hesitate to reccomend their services to others. I have no hesitation in using them in the future, and this experience is related with much gratitude and satisfaction to the staff who dealt with my claim. Thank you All.

Date of experience: July 28, 2014
Mississippi
1 review
1 helpful vote
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I will never order from here again. Never received a valid tracking number and never received my package.

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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Worst site ever
July 31, 2014

Worst site ever.
You don't level with buyers, you stall them and you make every effort to let them chase you.
Will definitely make every effort it is known that your customer service is horrible.

Date of experience: July 28, 2014
California
1 review
1 helpful vote
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I placed an order
July 31, 2014

I placed an order. It was okay until the pending confirmation took a while to get cleared and I was starting to worry because it's usually instantly. Other than that it was good

Date of experience: July 28, 2014
New Jersey
1 review
1 helpful vote
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I found the website to communicate with the seller imposdible to use. I found a huge delay in response to my questions and when they were finally answered i think the language barrier of the seller caused hom to not understand my question. The size chart listed under the items makes no sence. Theygo from 1- 3 than to 18 months than to size 1 again makes no sence. When i recieved the dress it was in no way as beautiful as the picture. Its cheaply made and not as described. Asking for money back and still have not heard if they are going to do that its been a week. Inwont buy from this website ever again!

Date of experience: July 28, 2014
India
1 review
1 helpful vote
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Pleasant. But the user interface of the website could be made more easy.and some more things can be added

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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Your ref #******* DHgate Order #*******455

Delivery of the item (large-display count down clock) was fast and in good condition. However I was disappointed in two ways:
1. Clock was remote controlled but the remote needed a battery that was not included. And there was no spec on what battery to use. I had to supply a battery based on "size of battery slot" without a spec.
2. The instructions for use of the clock were incomplete. My request for directions via the web site brought no response.

Date of experience: July 28, 2014
Georgia
1 review
1 helpful vote
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Terrible when i looked at the item on the page the picture was much different than the pictures on the invoice the item was not the quality that I was expecting and the legal stuff on the vendors invoice was confusing so i went on and paid for it out of worry. You should really screen items on your page. I would not tell my friends about your page due to your quality control issues. ORDER *******502

Date of experience: July 28, 2014
Washington
1 review
1 helpful vote
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I was skeptical about ordering; however, my experience was a good ne. I will continue to ago with Dhgate. Some orders shipped slower than others but you can choose supplies who ship faster.

Date of experience: July 28, 2014
North Carolina
1 review
1 helpful vote
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I had a great experience, will be shopping with DHgate in the future!

Date of experience: July 28, 2014
Illinois
1 review
1 helpful vote
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Not happy paint runs all over plastics drilled wrong
Front wheel cover don't fit all the plastics have to be repainted and fixed it's going to cost me $850 to fix everything.

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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Got exactly what I asked for
July 31, 2014

Got exactly what I asked for. Delivery was prompt.
Staff was very helpful with any questions i had.

Date of experience: July 28, 2014
Canada
1 review
1 helpful vote
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I am very pleased with any order l get from DHgate. My last order was from MONET JEWELRY # *******711. I order 18 mm Noosa snaps that l am very pleased with and will probably reorder. They are beautiful. I would like to know if you will be getting any sterling steel or stainless steel noosa pendants in the near future? Some of my customers have been asking.

Date of experience: July 28, 2014
Maine
1 review
1 helpful vote
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I ordered my wedding dress back in June. It's the end of August. It should've been shipped out already, but it is just starting to get made. All the measurements weren't asked for up front, and therefore I never saw the message until recently. I hope that it arrives by mid/end of August. Also, the seller wants me to purchase an additional piece to the dress. That seems unfair. I hope the dress is as advertised.

Date of experience: July 28, 2014