DHgateReviews 6,945

My order is *******866 It all started with the fact that I ordered an electric scooter, it was in Spain in a warehouse. When I paid for the order it was already clear that they wanted to cheat me because the tracking number was invalid. A week later, I opened a dispute, I sent a lot of photos with evidence from my country that I had not received the goods and the goods were stuck somewhere in Germany. A week later, I opened a dispute, I sent a lot of photos with evidence from my country that I had not received the goods and the goods were stuck somewhere in Germany. Nowhere is there any evidence that i got scooters signed for him.The dispute was closed. I lost 400 euros. The company dhgate does not trust me to the buyer and the seller, without any evidence, closes disputes in favor of the seller.
Many people from Lithuania were deceived in this way and did not receive their money back.

DHGate have finally agreed to process my refund and have emailed me to confirm they have done this.

They have a huge problem with suppliers providing false tracking numbers so your goods never arrive but by the time you complain the seller has deleted their account and moved on. I placed two orders with two seperate suppliers and this happened both times, i note from other peoples feedback this is not uncommon.

Whilst DHGate have refunded me, to their credit, they simply do not take this issue seriously. On the latest occiasion i told them weeks ago this was a scam and they simply ignored this and followed a policy of treating it as a supplier dispute. I told them the supplier had deleted their account, again they simply ignored this.

Essentially their policies are not fit for purpose and make it very easy for scammers to operate. You can get your moeny back from DHGate but only after waiting weeks and having the inconvenience of never receiving the goods you wanted and having to constantly speak with their customer service people... who are not always well mannered with one of them terminating a conversation with me before i had even finished the discussion.

Save yourself time and wasted effort, do not use DHGate

DHgate is a scam just check my USPS tracking #LS*******CN.
I purchased 2 E-bikes on May 29,2020 to be delivery by June 12. Order never received, or sent to my address.
This is USPS version "A small package came to Draper on July 12,2020 to be delivery a nonexistence address location 138th Draper "with no house number. In a valid location USPS would be delivered, otherwise they returned to the sender.
On 8/1/2020 after 63 days of my order's date, and several emails to the seller that never were responded I filed a dispute.
On 8/5/2020 DHgate sent me this message" This email is to inform you that your Order xxxxxxx66 has been applied full. Please check the following details for the reason of cancellation: Refund Reason: Buyer failed to sign for the delivery". My refund posted on my account on 8/7/2020.
The "Refund Reason" is incorrect because the order never arrived to my address at Salt Lake City. The seller sent to a nonexistence address in another city "Draper" with no house number.
How can 2 bikes fit in a small package, sent to a nonexistence address in another city, the vendors never answer any of your messages, and give a refund reason "buyer failed to sign for the delivery"? The answer is DHgate sells goods using nonexistent vendors just to get your money.
Warning! DHgate is possible one of Chinese business that send a small package to Americans just to get record of your order's delivery. Newsweek reported on 8/5/2020 "It's not just seeds—Americans are receiving all kinds of unsolicited packages from China, containing items ranging from fake Ray-Ban sunglasses to a pair of used socks."
https://www.newsweek.com/seeds-mystery-packages-mail-china-brushing-scam-*******.

Ordered 4 months ago and I have not received my items. The shipping number shows no movement in almost 3 months. Both the seller and company refused to refund my money. Don't Buy From this Company. The dispute process is a joke. They are not adhering to the guidelines posted for the dispute process. *update* 6 negative reviews later and telling chat customers service that I don't want an escalation to the dispute team, a refund was issued and the dispute was closed.

I ordered a bag 2months ago and on 7/13th it says I received it but I did not! The seller is not responding and there's no one or no way how to contact anyone from DH GATE?! How do you deal with them? I tried to do a dispute but technically I'm still in a waiting period until 9/19/2020 to get the order the problem comes from that you have 90 days from shipping to do a dispute even though I payed 120days before 9/19. It was shipped on 6/21 and I'll have 3days to do dispute and guess what will happen when the seller is not responding. I'm so angry