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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

El Salvador
2 reviews
0 helpful votes
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Excellent shopping experience
September 21, 2016

It is so easy to buy, the seller always response every question you ask them, they have everything that you want at very incredible prices, it is a excellent choice to buy, I recommended!

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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Very happy with 95%
September 21, 2016

I've bought alot of shoes from dhgate and was very happy with 95% of them. The other 5% i was very displeased

Date of experience: September 19, 2016
Pennsylvania
1 review
0 helpful votes
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Be carefull...
September 23, 2016

Out of six purchases I have been screwed by one seller, selling something they dont have. And mailing me something else.

Date of experience: September 19, 2016
Florida
1 review
1 helpful vote
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BAD CUSTOMER SERVICE
September 21, 2016

DHGATE Is providing a heaven for scammers, thieves and liar such as an "Seller Thief" called DARYO.
I have filed several complains about it but DHGATE did NOT even suspended the account.
DHGATE is becoming a scamming company by protecting its owns "Sellers Thieves"

Date of experience: September 19, 2016
Wisconsin
1 review
0 helpful votes
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Excellent customer service!
September 21, 2016

I have placed over 5 orders with various retailers from DHGate. All have been fast delivery, excellent communication, and as stated in description product. Will certainly shop online with them in the future.

Date of experience: September 19, 2016
New Jersey
1 review
0 helpful votes
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Buidling My Ecommerce Business
May 5, 2021

Thanks to God for leading me to DH Gate, because I have found a great supplier of products that I sell onine and supplier works hard to cooperate with me. DH Gate system is easy to navigate. Great platform. Thanks DH GATE

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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I ordered the knife through DHgate and I was surprised at how fast I received it. Excellent service. The knife itself is very well made and looks like it will last a lifetime. Thank you DHgate!

Date of experience: September 19, 2016
Romania
1 review
0 helpful votes
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Great deals, great service
September 21, 2016

Dhgate is a great site that's being managed very tightly, and i happened to find great deals on it

Date of experience: September 19, 2016
Canada
1 review
0 helpful votes
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Great
September 21, 2016

Everything is always well communicated and seamless. Will definitely keep on using!

Date of experience: September 19, 2016
Ireland
1 review
0 helpful votes
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Amazing services from dhgate
September 21, 2016

I have order three products from this website and each thing I order has been amazing and the service is so amazing and everything always arrived on time will be ordering more stuff very soon and have been telling others about your great service.

Date of experience: September 19, 2016
Washington
1 review
0 helpful votes
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Amazing company
September 21, 2016

Absolutely fantastic experience so far and always there to help with any problems at all they are very thorough in the way they handle all dealings.

Date of experience: September 19, 2016
Texas
1 review
0 helpful votes
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Nice place to get quality products
September 21, 2016

I have been using this for over six months and the overall service is very good. Every business dealing has bumps just get them corrected and go on.

Date of experience: September 19, 2016
Botswana
1 review
0 helpful votes
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Professional Business
September 21, 2016

Waoooo what a marvelous business, help i got from you, it was my first time to buy online and i was very scared thought i'm dealing with scam, thought my money is gone, but i took a risk, your service was fast, transportation every thing was fast, keep it up, now i'm really enjoying to buy online.

Date of experience: September 19, 2016
New York
1 review
0 helpful votes
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Should be called great deals. Com haha
September 21, 2016

Great prices, great quality, just all around great site

Date of experience: September 19, 2016
New York
1 review
0 helpful votes
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The wait
September 21, 2016

This is a great online shopping app. I love it I'm always on it looking at all the amazing products it sells. The only problem is shipping takes long, it comes eventually but it takes a while. I ordered shoes last week and I'm still waiting on it to arrive. Other than that it is overall a great app!

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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Most sellers are good
September 22, 2016

I have had many good experiences with dh gate but BEWARE of seller evlin. This person gave me the same tracking # as the order directly before they'res and then stold my money. Evlin is a thief and a liar. I contacted this person and they gave me three false traking numbers on three different occasions. Evlin will STEAL YOUR MONEY! Remember this name "evlin"
Other than this arsehole its been pretty good.

Date of experience: September 18, 2016
Missouri
1 review
0 helpful votes
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Wonderful
September 21, 2016

I have mostly only used dhgate for makeup and so far have only received one thing but am very happy with what i received and love the prices

Date of experience: September 18, 2016
Tennessee
1 review
0 helpful votes
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Buyer protection
September 21, 2016

There is no way to open up a dispute on phone app I've got 3 items that I received a jersey that I didn't order and tried to open up a dispute several ways but it never works went to ways to open up a dispute I believe aliexpress has the easiest and best buyer protection dhgate needs to use Ther format

Date of experience: September 18, 2016
Italy
1 review
0 helpful votes
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Nylon srawberry foldable shopping bag
September 19, 2016

I recived my bags after a month and I think that is quite good. The bags are very strong but a bit small but thats ok. I am happy with this order. Thanks.

Date of experience: September 18, 2016
GB
2 reviews
1 helpful vote
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Stress free shopping
September 19, 2016

Easy to use and buy at great prices, if Iv ever came across something I wasn't sure about there's always someone to help and they are always brilliant going above and beyond what was asked and friendly the whole time.

Date of experience: September 18, 2016