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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Slow delivery and lack of communication from the sellers. Quality is also a huge concern, at this time I been waiting on a product and seller didn't even know I hadn't received it. It would make the pill easier to swallow if they would even offer compensation for your inconvenience. I am starting to use similar sites and the quality and customer service is a lot better.
I ordered a ZT0566 for about $20 us and the quality was exceptional and shipping was reasonably fast. I have immediately ordered two more as Christmas gifts for my friends.
Cute litlle quality EDC. Sharp out of the box, good finish, flipper is good but will get smoother after breaking in, strong pocket clip, light weight. Bought at DHGate store called "Foldingknives" for an amazing price.
I needed to buy online a wedding dress for my sister, then i found a cool wedding dress in a website called DHgate. Actually when i open the account in DHgate i had no idea about DHgate features, but day by day when i go through Dhgate i was interested to use so many features in dhgate. Specially online chat, it was my first experience with chatting directly with seller. It is very useful and good way to communicate with seller. Another feature is DHgate responsible for the delivery and refund. And in the DHgate interface is very user-friendly, specially mobile version. Delivary tracking features in DHgate is very excellent. My 1st order delivered very fast than i expected so I am highly recommend the DHgate for my friends as a excellent online shopping mall.
Really great quality for the price. Customer was really helpful and friendly. I had an issue with the post office and was resolved quickly by the seller. Item was delivered well wrapped and in one piece. Definitely recommend it. Will buy again as soon as needed. Than you very much.
I ordered my wedding dress online and it was perfect. I also ordered some extra lace appliques to make a few minor alterations myself. The whole experience was great and the communication was excellent. Very helpful, very re-assuring and quick to reply to any questions I had. The turn-around was quicker than anticipated also. Very happy customer overall.
It took way to long for me to receive my order due to long wait I'm not shopping at your web site any more there are other sites that take less time to ship than you company can ship
I love Dh Gate I bought my Mercedes AC compressor for $189 it was $1000+ at dealership installed and works perfect
People in live chat customer service are very helpful and know they way around. Thank you for your help.
There's nowhere else that I can get this level of quality for these kind of prices. Being able to go through a trusted gateway like DHGate is super vital for security and peace of mind. I will continue to use DHGate regularly.
- Wide variety of goods at a good price.
- Limited order processing times for the seller.
- Fast shipping.
- Good buyer protection policy.
At dhgate
Now waiting for my order since 2 months.
Unfortunately it has not arrived to the present day.
Hope that they still come.
Hi Bernd,
Thank you for providing your order number.We checked here and you have already confirmed the delivery of the goods on August 31, we suggest that you file an Aftersale dispute so that we can help you get a resolution on this issue.The tracking number uploaded by your seller does not generate any shipping information in the tracking site.
Here's how you can file a dispute on this order:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "My Orders" on the left side of the page.
3. Search your order number.
4. Click on "Open an After-sale Dispute" button at the right side of the page so that you can fill out the dispute page.
You can take a screenshot of the tracking result on this website: http://www.17track.net/en/track?nums=33082304925&fc=0 and upload it in the dispute page.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Is something that I like from the first moment I made my first purchase, really good prices and I like it I find everything that interests me
Every item I have purchased from DHgate has always arrived well packaged and inside their estimated postal date. Quality and price has never disappointed me.
Have been very satisfied with merchandise. Companies should notify as to availability of merchandise and not just fill in with items. Should also expedite shipment. Companies have posted a receive date and merchandise has not even been shipped. Very dissatisfied on processing onf shipments.
Hi Linda,
Thank you for your feedback. Sellers are given time to prepare the items before shipping which is called the processing time and this is indicated in the item page when you made the order, processing time is different from the shipping time which is the timeframe for the courier you selected. Each item have different processing times, please make sure to have check this in the item page so that you will know how much time the seller needs in order to prepare the item.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Great company, great services, great products, great price, great shipping. I can recommended this site everyone!
I have been using DHgate for many years now, and over all its been a very good experience.
Products are of a good quality and items are received in good time.
However, this was not always the case. I have received some disappointing items, not as described or different to the photos.
Raising a dispute is also a long winded process and at times not in favour of the customer.
The last year things have got much better and all orders have been quick, easy, and very good quality items received.
I will continue using DHgate and would defo recommend it to others.
Received my item in a very timely manner. The item was shipped quickly by the seller and arrived on time and without delay. Thank you!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Antonio!
We happen to notice that the seller has responded to your message to inform you what happened to the other package. At the same time, they have mentioned that they have reshipped the item. It is best if you continue to communicate with the seller regarding the reshipped item. That way, they can give you the new tracking number and updates on the shipment.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Samantha
DHgate