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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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It is a good site to buy, the prices are excellent and has products with good quality, and if you has a problem with the product, they help you to resolve the issue with the seller
I found a great selection of products to choose from from various sellers at competitive prices. Placing my order was quick and easy. The delivery time was excellent. Overall I definately wsill continue to shop on this web site
Easy website to use. Love the availability and the fast despatch of the products
The Oder I made that was cancel over a 100 Euro was not refunded to me. DHGate took my money and never do a refund for an order I never recieved.
Dhgate is a very bad site that no one should shop from.
Hi Saidu,
We received the payment details and order numbers you provided and we responded to your message asking for your payment receipt and the sender's name. Please provide these to us so that our report will be completed and we can have this sorted out by our Payment Team successfully.
We also checked your DHpay account and you have an available balance of $139.32, please check it and you have an option to withdraw it via bank transfer and send it to your personal account.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Very good website for bulk order of goods you can find almost anything you are looking for. The customer service is very good too.
Great prices in a wide diversity of products, shipping good for oversea distance
Unable to contact dhgate to obtain answers
I am trying to file a dispute and I can't and unable to contact dhgate
Hi Walter!
Can you please let us know what happens when you try to contact us? You can try to connect with us via Live Chat here: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
You can also send us an email to [email protected] and send us your order number (PO#). That way, we can check on it and assist you further on your concern.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Samantha
DHgate
I love it from the support team this is really one that I trust.
I use dhgate often. Best prices for china goods.
Well customer support, they answering quickly.
Higly recomended portal.
DHgate is a nice resource for lower priced goods. My orders have always been complete and on time.
I am A Customer since Last 8 Months and I have Found A Best Seller in this site and Customer Service is also Very Good
Compre se tardaron casi dos meses pero el producto bueno sólo me llegó quebradas 4 piezas pero no es culpa de ellos es de la paquetería
I have had overall good experiences, but in the event of a refund being needed expect it to take well over a month.
Good so far but the items description has to be more specific and accurate and we as customers don't have to check if vendor is or isn't a good one, you should check it before so we can trust in you as a whole site.
Thank you for your concerns.
Regards
Hi Carlos,
Thank you for your feedback! All our sellers who are selling on our website are verified, they will not be able to sell if they did not go through the application process done by our team. The reviews of the sellers are another helpful tip in choosing the best merchant where you can order from.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I love dhgate. So much to choose from for my store.
So far my experience was awesome. I ordered some products and they came in perfect conditions as described. Also communication with the customer support was very helpful! I could only recommend it guys
Many new products are not available on other sites. Fast delivery. Good contact the seller. Fair rates.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Luis!
Thank you for your feedback. Please continue to check your DHgate inbox for updates on you dispute. We will also make sure to keep an eye on your dispute here on our end.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Samantha
DHgate